New 4mb unshaped line keeps dcing?

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Boomrooker

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I just got my brand new unshaped telkom line yesterday and i use telkom as service provider.
The speed is great but i seem to dc every 5-10mins and i check the modem the internet ligth goes off.
Its damn anoying if your in the middle of something is it supose to do this?
If not what can i do to fix it?
Got the mega 105 modem.
 
I had the same problem. Telkom downgraded my line speed in half to 2mb and now it's stable.

I think it may be bad copper, maybe you should log a fault?
 
soulman said:
I had the same problem. Telkom downgraded my line speed in half to 2mb and now it's stable.

I think it may be bad copper, maybe you should log a fault?
Click to expand...
Friend of mine has the same problem.
They downgraded him too, but not before he did a lot of investigation into the matter. In his case it turns out he has the new "gel" cables which are fine, but it seems Telkom used the slightly thinner version which combined with the distance he is away from the exchange also only allows him to get around 2Mb.
Perhaps Telkom was penny wise pound foolish when it came to the copper in that area.

Ask the technician what cables are in the area and if you need I can get hold of my friend for more detail, perhaps even contact numbers, not promising anything.
 
BTTB said:
Friend of mine has the same problem.
They downgraded him too, but not before he did a lot of investigation into the matter. In his case it turns out he has the new "gel" cables which are fine, but it seems Telkom used the slightly thinner version which combined with the distance he is away from the exchange also only allows him to get around 2Mb.
Perhaps Telkom was penny wise pound foolish when it came to the copper in that area.

Ask the technician what cables are in the area and if you need I can get hold of my friend for more detail, perhaps even contact numbers, not promising anything.
Click to expand...
Please any info on how to fix this will be usefull.
Cause i am just sick of being disconnected with 3g thats why i got adsl unshaped.
Just to get high speed for few minutes then i dc.
Think i should call them out to check again?
 
Boomrooker said:
Please any info on how to fix this will be usefull.
Cause i am just sick of being disconnected with 3g thats why i got adsl unshaped.
Just to get high speed for few minutes then i dc.
Think i should call them out to check again?
Click to expand...
Going to be a busy day for me.
I will post asap once I have spoken to my friend.
 
?

Boomrooker said:
I just got my brand new unshaped telkom line yesterday and i use telkom as service provider.
The speed is great but i seem to dc every 5-10mins and i check the modem the internet ligth goes off.
Its damn anoying if your in the middle of something is it supose to do this?
If not what can i do to fix it?
Got the mega 105 modem.
Click to expand...

UNSHAPED from Telkom? Are you sure?
 
Ok.

1. Not modem related
2. Not account related
3. Not copper related - as you would have no problem then
4. Copper cabling has been replaced with 0.4mm gel cables instead of 0.5mm
5. Resulted in line degradation which permits only 2Mb line instead of 4Mb

Telkom are obviously aware of this problem and have the means to offer you 4Mb, 3Mb, 2Mb and 1Mb packages, but still insist using terminology to offer an "up to 4Mb speeds" and their pricing structure is based on the 1Mb line which is incorrect as according to the new packaging on Telkom's website they offer only 3 packages called "fast", "faster" and "fastest", based on 384kb, 512kb and 4096kb technology.

Do Telkom have a new measure in determining that 4096kb is not 4Mb anymore, but according to them anything up to 4Mb is the "fastest" option and charge you and I the same fees if you have 4096, 3072, 2048 or 1024.

My friend who lives in Plumstead used to have copper cabling up until a year ago with a stable 4096Mb speed. Telkom then changed the copper cable and it was at this stage his line stopped syncing properly at 4096 with the DSlam and would reset itself eventually right down to 1024 and less.
They reduced him to 2048 and after much complaining from his side they could offer him 3072 stable which is better than 2048.

See if you can try and get 3072 first before settling for 2048.
That is all my friend can advise you to do. That is of course assuming that the problem lies with the cable? As far as the pricing goes, he could not get a reduced account.

All the above wording I basically typed verbatim from him.

Hope this helps.
Regards,
BTTB.
 
"D" said:
UNSHAPED from Telkom? Are you sure?
Click to expand...

Yup 4 gig unshaped provider telkom dude. phone them youll see.
Gaming and browsing latency is good but i DC every few minutes.
Gets anoying.
 
BTTB said:
Ok.

1. Not modem related
2. Not account related
3. Not copper related - as you would have no problem then
4. Copper cabling has been replaced with 0.4mm gel cables instead of 0.5mm
5. Resulted in line degradation which permits only 2Mb line instead of 4Mb

Telkom are obviously aware of this problem and have the means to offer you 4Mb, 3Mb, 2Mb and 1Mb packages, but still insist using terminology to offer an "up to 4Mb speeds" and their pricing structure is based on the 1Mb line which is incorrect as according to the new packaging on Telkom's website they offer only 3 packages called "fast", "faster" and "fastest", based on 384kb, 512kb and 4096kb technology.

Do Telkom have a new measure in determining that 4096kb is not 4Mb anymore, but according to them anything up to 4Mb is the "fastest" option and charge you and I the same fees if you have 4096, 3072, 2048 or 1024.

My friend who lives in Plumstead used to have copper cabling up until a year ago with a stable 4096Mb speed. Telkom then changed the copper cable and it was at this stage his line stopped syncing properly at 4096 with the DSlam and would reset itself eventually right down to 1024 and less.
They reduced him to 2048 and after much complaining from his side they could offer him 3072 stable which is better than 2048.

See if you can try and get 3072 first before settling for 2048.
That is all my friend can advise you to do. That is of course assuming that the problem lies with the cable? As far as the pricing goes, he could not get a reduced account
All the above wording I basically typed verbatim from him.

Hope this helps.
Regards,
BTTB.
Click to expand...
.The line degration can you do it over the phone or do you need someone to come out to do it?
 
fz1 said:
Boomrooker, see if your modem reports line statistics/quality (e.g. "Noise Margin", "Attenuation", etc.) Post those figures here...
Click to expand...
I dont get any error massages it just disconnects then reconnect right about 5 secs afterwards.

I love the speed but would rather take bit slower line for less dcing.

I am gone try connecting again before i degrade .And ill see what happens.
Will post here what happened and how it got solved hopefully i get it sorted soon.
 
Last edited:
You won't get any error messages. The reason I asked for your line stats is because they can be compared to what the 'ideal' figures are, and since the figures are dependent on your synch speed (i.e. the higher your synch speed, the lower the figures [such as noise margin]), we would be able to determine if 4Mbps is in fact too high a synch speed for your line. If your figures are just under ideal, we would know to try 3Mbps synch speed. If they're way under, we would need to try 2Mbps, etc.
 
fz1 said:
You won't get any error messages. The reason I asked for your line stats is because they can be compared to what the 'ideal' figures are, and since the figures are dependent on your synch speed (i.e. the higher your synch speed, the lower the figures [such as noise margin]), we would be able to determine if 4Mbps is in fact too high a synch speed for your line. If your figures are just under ideal, we would know to try 3Mbps synch speed. If they're way under, we would need to try 2Mbps, etc.
Click to expand...
How do i check Synch speeds?
 
Sorry, I don't have that modem/router or any experience with it so I cannot tell you. However, if it has a control panel that you can log into, get into that and see if you can find it in there...
 
Boomrooker, phone ADSL support @ Telkom - the "consultants" or phone-jockeys can set your line speed down remotely straight from there to test.

My problem was in fact a bad cable that caused constant disconnections. The solution was when, as a last resort, Telkom replaced the whole loop & spare cable to the street. All fixed now, and the line speed is reportedly 4Mb/s.

Just keep knocking and driving them insane - it took them 2 months to eventually replace the line, and I'm now on first-name basis with 8 different Telkom techs... but happy with my stable line.
 
Devo-sa said:
Boomrooker, phone ADSL support @ Telkom - the "consultants" or phone-jockeys can set your line speed down remotely straight from there to test.

My problem was in fact a bad cable that caused constant disconnections. The solution was when, as a last resort, Telkom replaced the whole loop & spare cable to the street. All fixed now, and the line speed is reportedly 4Mb/s.

Just keep knocking and driving them insane - it took them 2 months to eventually replace the line, and I'm now on first-name basis with 8 different Telkom techs... but happy with my stable line.
Click to expand...

The thing is i think its cable problem too cause they just used the old lines to connect me.
Thanks alot for all the feed back on this guys really helps :) .
Ill go bother them about it soon as i get home.
 
After calling 0800375375 i got thru to a guy on Saterday that said he will help me with the connection problem.
And i logged onto the internet and while i was talking to him i dced he saw it and said that has to be a line problem.

Even gave me rev number for this problem.
And said hell try to fix it.Even gave me number to call him back on wich got me to TOATALLY diffrent person when i phoned back i spoke to lady that knew nothing.

The dcing is happening less after i spoke to him instead of dcing 60 times a day its now 45 times.
Well i got my line installed last week Thursday gone try it tonigth again if it does the same i am gone cancel my contract with telkom not gone pay R1200 per month for this bull****.Think any contract can be canceled within 7 working days.Of course ill have to pay for instalation and think will probably have to buy modem cash but it better than to sit and pay for a line that dc randomly from every 5min to every 30min.

This dcing even happens on lacal sites.
 
Ok they reduced my 4mb line to 2 mb and it stil dc.
Talked to them they said theyll reduce it to 1mb till tech guys come out.
Will check if the line speed reduction does the trick.
 
Boomrooker said:
Ok they reduced my 4mb line to 2 mb and it stil dc.
Talked to them they said theyll reduce it to 1mb till tech guys come out.
Will check if the line speed reduction does the trick.
Click to expand...

Why no update - did the techies "accidentally" cut your cable? :rolleyes:
 
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