openweb's response to my pptp query - should i have been supported ?

Necuno

Necuno

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Necuno said:
For example openweb's response to my pptp query, what happened to an url, a pointer, a suggestion or something that might help - but no its just replied as sorry we don't support router pptp setup only the actually settings to get windows running as a vpn (pptp).

all i had to say was ****kit, i paid but now i must help myself again - no nothing of something that might have been useful because then hey we as the isp might go the extra mile and that would take a little of our time...

on that note, wa when i phoned in with a telkom dsl line issue the tech alteast said what i need to do if it was a first time dsl installation and that it needed to get verified - there at least it wasn't "sorry phone telkom we don't support the dsl line installation only the products we sell to you".

/sigh again it seems putting up with "isp-crap" if you want to have certian products for usage.
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Amida said:
I think its a bit far fetched asking a ISP to help you configure a PPTP VPN on any router. I would have done exactly the same the Openweb and just implement a policy were we don't support any router setups. I think it will be worse if the techie spends 2 hours on the phone with you and then afterwords you he tells you he doesn't really know what he's doing. That would make Openweb look incompetent.
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that should then be clearly noted on their page which the product is on; that one would at least except something like mrBeep to have some knowledge of routers and could have given me the generalized pointers on how to.

how long would it have taken him to say the following:

use the pptp sever's ip in the pptp ip box
use the username in the username box
use the password in the password box
use dynamic ip

and that you actually need 2 devices to perform this; one on pppoe and one with pptp and that they can't have the same ip ranges as to 192.160.0.1 for router and 192.160.1.1 for the modem. Lastly modem must have pptp passthrough enabled...

my golly sure he could easily have mentioned this.

its my guess that mr keoma at the moment don't have a pptp server going as to there can only be so many things wrong with the combination i tried out and then it must be on his side.

i've asked him now personnaly for the pptp server's detials as to ip adress atleast and not the vpn servers name or ip as that obviously can't except a pptp request.

tomorrow i hopefully will know whether or not he actually has a pptp server running for that product if not... well i guess i would then ask for such as setup as its stipulated on the product's page

5. The VPN account only allows for 1 concurrent computer to be connected to it at a time. For more connections, you must have a router that allows you to setup a PPTP VPN connection inside of it.

...
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That one should have pptp router setup if you want to use it for X and rightfully so there should be then such a server running.
 
Amida said:
Have you been able to get it working via windows? Just to test.
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You know that there is s difference between using a PPTP connection and a VPN connection right ?
http://en.wikipedia.org/wiki/Pptp
http://en.wikipedia.org/wiki/Vpn

Dialing into the vpn.opwenb.co.za and its a vpn server only obviously isn't going to work if i try pptp. For pptp server to work the correct ports needs to be forwarded and an actual pptp server must exist. I've tested the vpn part obviously, but the pptp that doesn't work.
 
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c:\test>pptpclnt vpn.openweb.co.za

Initializing WinSock...
Obtaining host information...
Successfully resolved server's host information

======================================
Enter data to send to server (between 1 and 255 chrs.), then hit enter:
-->test

Successfully connected to server using TCP port 1723 (PPTP)
Sending data to server

Waiting for a reply to the data which was just sent...
Received a reply. Reply contains the following text:
--->

=================================
Connectivity test to TCP Port 1723 was successful!!!
Closing down socket...
=================================

Creating a socket to test GRE protocol traffic...

Total GRE packets sent = 1
Total GRE packets sent = 2
Total GRE packets sent = 3
Total GRE packets sent = 4
Total GRE packets sent = 5

=====================================
Check server to see if the GRE packets were received successfully
=====================================

Closing down socket

Goodbye!
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/sigh @ a lost then... :(
 
Hi Necuno

I have forwarded your email to a VPN expert, and will email you the response later today.

We do not provide advance support on the VPN products, as this is the job of an IT Guy (they also need to make money you know). However, we will support the setup of the VPN on your Windows machine until its working perfectly!

Kind regards
MrBEEP
 
MrBEEP said:
Hi Necuno

I have forwarded your email to a VPN expert, and will email you the response later today.

We do not provide advance support on the VPN products, as this is the job of an IT Guy (they also need to make money you know). However, we will support the setup of the VPN on your Windows machine until its working perfectly!

Kind regards
MrBEEP
Click to expand...

thanks, when i get home i'll try pptpclnt.exe with just the modem connected to see if the passthrough works and if so i can at least say that issue is with the router.

tests runs at work, i can't however verify the pptp vpn's log to see if my "test" packets has been received though at least the client connects which says that the pptp vpn is connectable and the problem therefore lies somewhere at my side.
 
owell i get to here and then nothing according to my logs.

[INFO] Sat Jan 31 10:34:05 2004 WAN interface is down
[INFO] Sat Jan 31 10:33:50 2004 PPTP tunnel ID 0x9822 has been closed
[INFO] Sat Jan 31 10:33:49 2004 LCP sets local options: ACCM: 0, ACFC: 1, PFC: 1, MRU: 1462
[INFO] Sat Jan 31 10:33:37 2004 PPTP connected to server "local" with ID 0x9822
[INFO] Sat Jan 31 10:33:36 2004 Attempting to establish a PPTP connection.
[INFO] Sat Jan 31 10:33:35 2004 Attempting to start always-on WAN connection
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/**** i guess this is not meant to be with linksys am200 (modem) + dlink dgl4300 (router). Bit pointless for my setup now as i wanted to be able to connect 2 pc's to vpn at same time...

i have however come to learn

dsl modem -
pptp pass through enabled
seperate ip; modem on 192.168.0.1 and router on 192.168.0.2
dhcp enabled
pppoe connection established

router -
pptp enabled so that it doesn't "block" the action
seperate ip; router on 192.168.0.2 and modem on 192.168.0.1
dhcp enabled
pptp settings on; dynamic ip, pptp server's ip, username and password

thats how far i got with my setup and then it loops on
[INFO] Sat Jan 31 10:34:05 2004 WAN interface is down
[INFO] Sat Jan 31 10:33:50 2004 PPTP tunnel ID 0x9822 has been closed
[INFO] Sat Jan 31 10:33:49 2004 LCP sets local options: ACCM: 0, ACFC: 1, PFC: 1, MRU: 1462
[INFO] Sat Jan 31 10:33:37 2004 PPTP connected to server "local" with ID 0x9822
[INFO] Sat Jan 31 10:33:36 2004 Attempting to establish a PPTP connection.
[INFO] Sat Jan 31 10:33:35 2004 Attempting to start always-on WAN connection
though pptpclnt vpn.openweb.co.za works i can't confirm recieval of packets at server's end - asked mrBeep to look at logs and telnet vpn.openweb.co.za 1723 doesn't work.

well thats that from what i've gathered from fiddling around and left with status "not working".
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Make your computer's ip 192.168.0.1, the modem 192.168.0.2 and the router 192.168.0.3 . Clear your modem completely so it's settings are as out of the box. Plug the modem into the router's normal lan port, not the wan. Share the VPN connection on your computer. Disable all the setting in your modem and router, like DHCP server and such. Are you dialing the PPoE and PPTP from the computer or the modem?
 
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KALSTER said:
Make your computer's ip 192.168.0.1, the modem 192.168.0.2 and the router 192.168.0.3 . Clear your modem completely so it's settings are as out of the box. Plug the modem into the router's normal lan port, not the wan. Share the VPN connection on your computer. Disable all the setting in your modem and router, like DHCP server and such. Are you dialing the PPoE and PPTP from the computer or the modem?
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I trust that you have done an actual PPTP setup, can you tell me which router and modem did you use for this test to see if it works, also a full tracert with ipconfig that i can look at the addressing ?


modem dials pppoe and router dials pptp.

sharing the vpn via ICS: makes it not work.
modem into router's lan port: WAN not found, no pptp dailing.
clearing the modem: would result in pptp pass through being disabled.
same ip for modem and router: results in The addressing of the Internet side learnt thru DHCP conflicts with the addressing selected for the LAN side. Internet communications will be disabled until you have changed the LAN side addressing to resolve the problem.
disabling all settings such as dchp on both router and modem: no pptp dialing as it cannot "see" the pptp vpn server.

i'll setup my own pptp sever at my parents house to make sure fault is not at my router and modem as i currently can only properly test the "client" side and not "server" side as well nor can i go through its settings or logs.
 
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looking through server config @
http://www.scribd.com/doc/1020937/PPTP-VPN

I can see that one must have Dail-up enabled under Remote Access as well as a pptp vpn interface created other wise devices such as modems can't dail into the remote server.

One can also add a LT2P vpn interface...



-shouldn't 47 also be listening as its the GRE point ?
Starting portqry.exe -n vpn.openweb.co.za -e 47 -p TCP ...


Querying target system called:

vpn.openweb.co.za

Attempting to resolve name to IP address...

Name resolved to 196.30.204.20

querying...

TCP port 47 (unknown service): NOT LISTENING
portqry.exe -n vpn.openweb.co.za -e 47 -p TCP exits with return code 0x00000001.
Click to expand...

Starting portqry.exe -n vpn.openweb.co.za -e 1723 -p TCP ...


Querying target system called:

vpn.openweb.co.za

Attempting to resolve name to IP address...

Name resolved to 196.30.204.20

querying...

TCP port 1723 (pptp service): LISTENING
portqry.exe -n vpn.openweb.co.za -e 1723 -p TCP exits with return code 0x00000000.
Click to expand...
 
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MrBEEP said:
Hi Necuno

I have forwarded your email to a VPN expert, and will email you the response later today.

We do not provide advance support on the VPN products, as this is the job of an IT Guy (they also need to make money you know). However, we will support the setup of the VPN on your Windows machine until its working perfectly!

Kind regards
MrBEEP
Click to expand...

that is 2 days late almost now for this vpn expert -

<rant>
but thnx, i also see that you have taken it upon yourself or the support person to just only read my mails and only send one response a day, i know i am not the only person be G sure maybe 2 responses would be nicer...

...taking a bit of your own time and trying the setup yourself with 2 routers would have been nice, but i guess that too is the work of the it guy.

O well i tried www.relakks.com and the log is different by these two entries:

[INFO] Sun Feb 01 07:35:26 2004 LCP sets remote auth: 0000
[INFO] Sun Feb 01 07:35:26 2004 LCP sets remote options: ACCM: 0, ACFC: 1, PFC: 1, MRU: 1462
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All i can say in the end the product is not for more than one pc use or online gaming as i have hoped for whether or not my hardware is at fault - its a bloody mission to get working not to mention the intermittent connection drops. I have serious doubts whether or not this product is really pptp complaint with routers and not windows only.

I have definitely made a fault in considering this product and the growing lack of responses on my mails sent has finally crossed me over to not recommend openweb as a isp nor its products.

Some one has to fill the place of ODS i guess...
</rant>

/flame suit on for messiahic defenders
 
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Necuno said:
I trust that you have done an actual PPTP setup, can you tell me which router and modem did you use for this test to see if it works, also a full tracert with ipconfig that i can look at the addressing ?


modem dials pppoe and router dials pptp.

sharing the vpn via ICS: makes it not work.
modem into router's lan port: WAN not found, no pptp dailing.
clearing the modem: would result in pptp pass through being disabled.
same ip for modem and router: results in The addressing of the Internet side learnt thru DHCP conflicts with the addressing selected for the LAN side. Internet communications will be disabled until you have changed the LAN side addressing to resolve the problem.
disabling all settings such as dchp on both router and modem: no pptp dialing as it cannot "see" the pptp vpn server.

i'll setup my own pptp sever at my parents house to make sure fault is not at my router and modem as i currently can only properly test the "client" side and not "server" side as well nor can i go through its settings or logs.
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This is actually the setup I am using. I have a D-Link DSL-2500U modem and SMC SMCWBR14T-G wireless router set up. I have the computer dialing both the PPoE and the PPTP connections, with the PPTP set to first dial the PPoE before it dials itself. It is set up as I said: The modem is standard, except for bridged mode on and DHCP server and such disabled. It is plugged into a normal lan port on the router, where the DHCP server and such is also deactivated. My computer is set to 192.168.0.1, modem 192.168.0.2 and router to 192.168.0.3 . VPN PPTP is set as default and is shared for other computers.

With this setup I am able to be connected to the VPN with the computer and a wireless device at the same time. I also had a lot of trouble, but after exhaustive internet searches I finally made it work. This is the only way I could get it to work, so give it a try.
 
KALSTER said:
This is actually the setup I am using. I have a D-Link DSL-2500U modem and SMC SMCWBR14T-G wireless router set up. I have the computer dialing both the PPoE and the PPTP connections, with the PPTP set to first dial the PPoE before it dials itself. It is set up as I said: The modem is standard, except for bridged mode on and DHCP server and such disabled. It is plugged into a normal lan port on the router, where the DHCP server and such is also deactivated. My computer is set to 192.168.0.1, modem 192.168.0.2 and router to 192.168.0.3 . VPN PPTP is set as default and is shared for other computers.

With this setup I am able to be connected to the VPN with the computer and a wireless device at the same time. I also had a lot of trouble, but after exhaustive internet searches I finally made it work. This is the only way I could get it to work, so give it a try.
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thank you, i appreciate your efforts i on the other hand feeling allot less ranty today :o

will try out the combination mentioned above, i have erred in the ICS setup had both router and pc on same ip hence it not working. my mine gripe would be that i always will have to have one pc on for the other to work. i guess there is no Alt to this :/

o well....
 
KALSTER said:
Have you been able to figure it out yet?
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well i've tried anything and everything and modem + router + pptp == fail :(

as i said before, maybe for one person its perfect solution, but not so for more than one person as i don't want to purchase or get extra software and hardware just to make it work.

the ics isn't pals 100% all the time with vpn connections either.
 
Too bad.
You can look HERE for further guidence, assuming you hadn't tried it all already.
 
KALSTER said:
Too bad.
You can look HERE for further guidence, assuming you hadn't tried it all already.
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yes i've done the whole ics thing and here is why i prefer not to use it; why i wanted pptp and thought that my router would *just* work.

  • the host has to be switched on with the client pc's.
  • client pc's now is set to the host and each time you want to use something else you have to change the network settings.
  • extra latency.
  • ics and vpn isn't that stable.
  • extra load on host.

....to solve the pptp issue i think is to have another router thats has been proven to work with openweb's pptp vpn setup so that the vpn is hardware shared.

then you would have a single device as bridge only with two routers connected to it for network A and network B; which in turn one is used for pptp and other for raspppoe dialing so that one can have both the option of different connections as in RSA one would always have another connection for either backup plan or just due to the fact that it provides at times better latency and so on.
 
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