ADSL only works during day??!!

DMH

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Hi All

Strange issue I've had with my Telkom 384 ADSL (Webafrica ISP) ever since we've had it (over a year).

I ONLY have a connection from about 7am to 5pm everyday - after that, connection is dropped.
Called Telkom a number of times, techies have been out a number of times, no luck. One thing's for sure, we're just over the limit i.t.o. distance from the nearest exchange. Techies told us they shouldn't have even installed it in the 1st place. But speeds are decent all day, but slowly drops off towards the late afternoon, until connection drops.

Any idea what the problem is, an how to resolve it??

An no, there's only 1 user, no one else is using the login.

Thanks!
DMH
 
This is a tough one. Must have something to do with usage at exchange in your area as residential usage will pick up in the avie if I am not mistaken as the kids come home from school and so... It is very odd though for you to get completely dropped. Come on folks. Anybody have ideas? Could it be that the power at the exchange is just not enough to service his line when more people start using it? It is a way out notion, but lets cover all the bases... :)
 
Have you called WA to find out how many active connections there are when you can not connect? If somebody somehow got hold of your login details (illegally without your knowledge), they might be using up all the connections preventing you from logging in yourself.

Just as an experiment, I would also suggest getting a pay as you go 1Gb at maybe Axxess, just to see if it also suffers from the same problem.
 
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Have you called WA to find out how many active connections there are when you can not connect? If somebody somehow got hold of your login details (illegally without your knowledge), they might be using up all the connections preventing you from logging in yourself.

Just as an experiment, I would also suggest getting a pay as you go 1Gb at maybe Axxess, just to see if it also suffers from the same problem.

Well worth a try.
 
Obviously the DSLAM port that he is plugged into works on solar panels. :o :D

If he is in a residential area, then I would suspect a crossed line, which becomes aggravated by another ADSL user who's line is crossing with his. This other ADSL user only uses his ADSL after work hours.

I also suspect that the other ADSL user complains about frequent disconnects as well - caused by the opening poster's ADSL trying to connect.
 
Please PM me you're client code so that I can check whether everything is fine on you're Web-Africa account. Looking forward to you're response.
 
I have the same problem, it is not ISP related as I have used WebAfrica and the Telkom Saix ISP.

I am pulling my hair out on this one. I get no connection evan at 3am, please don't tell me the exchange is busy at that time of the day ...

I am completely baffeled by this though. Since I am only at home in the evenings this makes my line unusable. I have had Telkom out to my place 4 times already and it seems nothing is wrong with the line.

I also swapped out the router with the one from my office, where mind you all works 100%, with no luck.

Arghhhhhhhhhhh!!!!!
 
Oh, DMH, to confirm we have the same symptoms.

It disconnects often, sometimes every 5 minutes, but it reconnects with no problems immediately. Here is a little bit of my connection log from last night. First column is the connection time, then IP's and port + connection type. As you can see it disconnects often enough to make it unusable.

11:48 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:42 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:40 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:38 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:35 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:27 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:25 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:51 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:48 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:46 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:21 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:16 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:14 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:12 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:10 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:05 PM 41.247.247.213 196.43.27.100 1124991132 ADSL


This is particularly painful as I remote desktop to a machine at the office to work from home, and the VPN takes as long to reconnect as the connection lasts ...

I have no other equipment plugged into the line and the line is 100% clear, I even listened in on the line during above period and not even a scratch.
 
Oh, DMH, to confirm we have the same symptoms.

It disconnects often, sometimes every 5 minutes, but it reconnects with no problems immediately. Here is a little bit of my connection log from last night. First column is the connection time, then IP's and port + connection type. As you can see it disconnects often enough to make it unusable.

11:48 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:42 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:40 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:38 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:35 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:27 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
11:25 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:51 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:48 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:46 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:21 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:16 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:14 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:12 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:10 PM 41.247.243.180 196.43.27.100 1124991132 ADSL
10:05 PM 41.247.247.213 196.43.27.100 1124991132 ADSL


This is particularly painful as I remote desktop to a machine at the office to work from home, and the VPN takes as long to reconnect as the connection lasts ...

I have no other equipment plugged into the line and the line is 100% clear, I even listened in on the line during above period and not even a scratch.
Strange:confused::confused::confused:
 
Hi All. Finally sorted it! Searched on the net - and discovered the gremlin. A zarkin light! one of those photocell outside lights. yeh that's why the problems during the day only! seems a pretty obvious troubleshooting check, except that I was convinced the speed slowed as the afternoon progressed, until it cut off altogether. but that doesn't seem to be the case! seems just fine now..

thanks to all for your input, some sweet brainstorming going on..
an you too, Ronald from WA - superb service as always.

a really cool way to search for these interferences below.
http://www.dslreports.com/faq/8511

My DSL loses sync regularly. How can I detect interference with an AM Radio? (#8511)

Adapted from a post by Jan Janowski See Profile

DSL uses the same frequencies as the higher end of the AM radio band, so you can often use a portable AM Radio as a detection device to track down the source.

Tune your AM radio near 1400 KHz in-beteween stations until you hear static. There must be no signal for this to work.

Now you can "Go Sniffing" for an interfering signal.

A few of the more likely causes might be:

A two wire outlet that has reverse polarity.
An incandescent light bulb
A fluorescent light assembly
Flashing lights, such as Christmas decorations
A light dimmer... even when the lights are off.
A microwave oven
A timer motor for lights or watering the lawn
A television
A motor (a fan in a bathroom, furnace, oven, or ceiling)
A transmitter (Ham or CB)
A darkness sensing outdoor light, even at a place down next door

If you believe you've found the source of interference, check your DSL and see if the problem is still there. If it is, turn the suspected device off and see if the problem goes away. If the problem is still there, keep going! You might have two sources of interference to deal with.

You will probably need to spend quite some time scanning until you find the source of your woes.

Here's how to fix the problems listed above. Re-scan after every fix.

If it is a two wire wall plug... REVERSE THE PLUG!!! On over half the interfering devices I've found, reversing the polarity of the plug resolves the RFI.

If it is an incandescent light bulb, REPLACE THE BULB.

If it is a florescent lamp assembly, first try new lamps, and then check the wires to the ballast (white is neutral, black is 'hot'). If that fails, replace the fixture.

If it is a flashing light string, obviously, REPLACE THE LIGHT STRING!

If it is a dimmer, check wiring on dimmer... If that tests okay, REPLACE THE DIMMER.

IF it is a microwave oven, TAKE THE OVEN IN FOR AN EMISSIONS TEST (if your store or repair facility doesn't understand what one is, go elsewhere!)

If it is a timer motor, REPLACE THE TIMER.

If it is a a TV with a three-prong cord, MOVE the television. You might also want to try an RFI/EMI AC Power filter box.

If it is a DC Motor, the coils are probably arcing. If it is an AC motor, it might be the AC start capacitor.

If it is a Ham or CB transmitter, use some diplomacy. Laws and theory are in the Ham's favor because of their FCC license. Approach the person and ask if he/she add a low pass filter to his/hers transmitter. That is about all the FCC will request on your behalf. RFI from transmissions will usually be within a maximum of 500 feet, so don't travel a mile looking for an RFI problem.

Should all the above fail, there are few other things you might try.

Visit Radio Shack and get a "Clip-on RFI Filter". It is a Ferrite core split in half, and you clip it on to the wire that's acting like a receiver. In 'mild' cases, tin foil around the wire will work. You'll also want to ground this wire to an AC outlet cover hold-down screw, or heat radiator. What you are trying to do is provide the interfering signal a convenient path to ground and eliminate it, without doing the same thing to the DSL signal.

Warning Will Robinson!!! This is a Black Magic Art....
What works today, may not work tomorrow....

Sometimes, a small amount of attenuation of the desired (Received) signal is "acceptable" in order to eliminate the offending signal. Since we don't have access to diagnostics, this part is definitely based on skill, experience, and luck. Just make certain that by winning the battle, you don't surrender the war.
 
hey Cobus, check out my post at the bottom.. find a battery operated radio and happy hunting.. or simply start turning off lights on your DB board... that's if its a light.. but sure yu'll be sorted in no time..
 
Interesting. I use an AM radio on my desk and I receive more signal on 1404KHz from my 19" LCD than from the DSL line, even if I place the radio against the cable.
 
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DMH - any idea if any of the information provided needs to be adjusted for the fact that the US uses 110v, we use 220-240v?
 
What router are you using? try adjusting the SNR Margin Target, most decent modems allow you to adjust this via telnet using the command

adslctl start --snr xxx, xxx is a number try something like 130, and increase it from there till you get a stable connection. you want to see a SNR Margin on your router information display of at least 8 or more
 
I have worked for telkom previous my job covered ADSL in specifics and yet i am still been hacked. i have a firewall running on my marconi router and a personal frewaree firewall and yet the f**kers still managed to hack me i am not that familiar with hacking yet but i will catch this f***** ass on or another time.

My question is this can you prevent your router from external tampering more then the firewall allows except for not allowing anything through which in turn will turn off your connection and how can i trace these hackers to see exactly who they are how do i set up my packet sniffer to do this
 
DMH - any idea if any of the information provided needs to be adjusted for the fact that the US uses 110v, we use 220-240v?

Have not read the info but I suppose the important thing to take note of is that they use 60Hz AC in the US while we have 50Hz AC in SA. I think the frequency is more important than the voltage in this scenario.
 
I have worked for telkom previous my job covered ADSL in specifics and yet i am still been hacked. i have a firewall running on my marconi router and a personal frewaree firewall and yet the f**kers still managed to hack me i am not that familiar with hacking yet but i will catch this f***** ass on or another time.

My question is this can you prevent your router from external tampering more then the firewall allows except for not allowing anything through which in turn will turn off your connection and how can i trace these hackers to see exactly who they are how do i set up my packet sniffer to do this
Two thoughts for Be-Thundered:
(apologies in advance if these are too obvious, but just in case...)

1) Have you changed the admin username and password on the router?
2) If your router's wifi is active, is it encrypted?

You can use Antowan's SASA Online tool to see if there are any concurrent second sessions, and if so, when. Might help to narrow the suspects down a bit...
 
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