How the hell?? Vodacom???

J

J0n0

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I'll start off with the usual "i've been a vodacom subscriber with my current number since 29-11-2001 and changed my number to a Business Top Up package early last year. It was painless and quick I have to say. I've always been happy with their service, besides the odd downtimes all operators experience."

Now, im a bit of the understanding type of person, but one thing i can't understand is how could they open a new contract for someone else, and use my banking details? Now just yesterday R 1369 was deducted from my bank account via debit order and all im told is "we are investigating this sir". I'm polite all the time so not pulling a "hard a$$" and being nasty to the operator. Now who will pay my penalties on other debit orders that cant go through because of Vodacom's "little" mistake? How safe are we really that someone can open a contract and just supply my details? But for me to get something done is always a huge process and there's always some issue?

I'm sorry i'm venting, not even sure if its the right place either! But this is why crime rules, because it's much easier to do crime than do things the right way lately. :mad:
 
Lay a case of theft at your nearest SAPS - you'll be amazed how quickly Vodacom will sort out your issue.
 
Its unfortunate but criminal masterminds are everywhere.
The guy must have had your banking details or it was just captured incorrectly.
 
JK8 said:
Its unfortunate but criminal masterminds are everywhere.
The guy must have had your banking details or it was just captured incorrectly.
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Yeah it is...That's what i was told as well. That it might have been captured incorrectly. But there still has to be some procedure to follow to have a debit order "registered" with the bank, and verified at least. How about credit checks and confirmations etc? Surely they can think a little further than their noses to prevent this. I won't be surprised if it's inside jobs going about though. That would make a little more sense.

I just wan't my money back as quick as they took it.
 
J0n0 said:
Yeah it is...That's what i was told as well. That it might have been captured incorrectly. But there still has to be some procedure to follow to have a debit order "registered" with the bank, and verified at least. How about credit checks and confirmations etc? Surely they can think a little further than their noses to prevent this. I won't be surprised if it's inside jobs going about though. That would make a little more sense.

I just wan't my money back as quick as they took it.
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After credit checks and approvals, theres still someone that captures the final details, could have been a finger error. If it is just a finger error than you can trust them to pay you back, if it was a fraudster out there with your banking details then you have more to worry about.

Finger errors happen, just keep upto date with the dates they give, youll get your money back.;)
 
JK8 said:

If it is just a finger error than you can trust them to pay you back, if it was a fraudster out there with your banking details then you have more to worry about.
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My biggest concern is a fraudster. :( Don't pick on the poor man dammit. :erm:
 
After a ten minute hold, i was told that my complaint wasn't escalated to accounts and they haven't received my faxes. er? Then im put through to accounts, and get cut off after a 14 minute hold. :(
 
JK8 said:

After credit checks and approvals, theres still someone that captures the final details, could have been a finger error. If it is just a finger error than you can trust them to pay you back, if it was a fraudster out there with your banking details then you have more to worry about.

Finger errors happen, just keep upto date with the dates they give, youll get your money back.;)
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Please tell me how did the finger trouble happen. Did they accidently get the name and the bank account number wrong that just happen to be the details as the OP.
 
Amida said:
Please tell me how did the finger trouble happen. Did they accidently get the name and the bank account number wrong that just happen to be the details as the OP.
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My question too! lol. Branch code, Id number, address, etc. etc. :(
 
In general there is only one way to get your money back in such an instance: The threatening.

Send Vodacom a final demand to correct the error no later than midnight, otherwise an action with criminal intent will be assumed.

Also state that it is yoru bread money - and they will be held liable for all costs and inconvience caused by their actions, and that a claim will be submitted soon.

AND THEN YOU CARRY OUT THE THREAT.

If the idiot at the police office asks against which person you lay the charge, you state agains mr Uys as CEO and each and every employee and or contractor that might have been involved.

Maybe sending VD the ultimatum letter might assist in sorting matters out.
 
kaspaas said:
Maybe sending VD the ultimatum letter might assist in sorting matters out.
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I've sent VD what i said on HelloPeter. No hopes for Hellopeter, but im sure VD will help.

I'm too much of a softie for threats. :P haha. But im trying.
 
jOno - phone the bank and instruct them to reverse the charge? Its not your cellphone account, so you have no worries about them blocking your number - and then get them to sort it out so it doesn't happen agan?
 
xrapidx said:
jOno - phone the bank and instruct them to reverse the charge? Its not your cellphone account, so you have no worries about them blocking your number - and then get them to sort it out so it doesn't happen agan?
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I dont think the bank would just reverse the charge under my instructions? It happened in may with low amounts as well...

VD seems to be on it. So will await his next reply before jumping in and possibly making it a big ball of poop.
 
J0n0 said:
I dont think the bank would just reverse the charge under my instructions? It happened in may with low amounts as well...

VD seems to be on it. So will await his next reply before jumping in and possibly making it a big ball of poop.
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Didn't realise it was in May, they can only do it in 7days of the transaction (IIRC) - the bank should under your instruction reverse any unauthorized charge.
 
xrapidx said:
Didn't realise it was in May, they can only do it in 7days of the transaction (IIRC) - the bank should under your instruction reverse any unauthorized charge.
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There was two small deductions in May. And the large one yesterday (1st July 09). I'll give them a call quick and ask the bank if they can reverse that for me.

Thanks for that one. Didnt think about that.
 
If they say no, change banks - tell them its not authorized - my banker at both FNB and ABSA have done it a few times.

BTW - don't be scared to do it either, if you know the deduction has nothing to do with you - its your cash....
 
ok, just received a call. :) its being sorted and worked on.

Think i should thank VodacomData for his help so far. Feeling alot better now.
 
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