Neotel ‘not another Sentech’

Oooh - what a tingly sensation it is to have smoke blown up ure ass.
 
i have the neotel phone - will never get any other service from them. not sure if they are use to service like this in India.

Neotel and Telkom execs sits at the same table at night counting their money and laughing on their private jets...
 
Chris_SA said:
i have the neotel phone - will never get any other service from them. not sure if they are use to service like this in India.

Neotel and Telkom execs sits at the same table at night counting their money and laughing on their private jets...
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They actually have the exact same service in india utilizing the same axesstel devices.
 
Not really interested in their commercial and wholesale credentials.

As far as consumers are concerned, Neotel will be "not another Sentech" when they prove they are not another Sentech, by supplying affordable and reliable fixed line retail services - you know, that thing they were licensed for - and when their presence in the marketplace actually results in lower broadband prices - the actual reason they were licensed.
 
Actually, it's a company's inability to explain to their customers what is going on that causes the bad reputation.

It NEOTEL would put up a notice saying that:
e.g. - Tower 456 in the JHB Morningside area is currently over-subscribed and experiencing traffic problems. We are in the process of upping the tower capacity and will be complete in 3 days time.

Thenthe clients would see the notice, grumble a bit, but KNOW that something is being done about the problems.

The way it stands now is that the customer does not even know if anything at all is being done. Even calling the help-desk does not help because the help desk does not have any information regarding tower problems either. This leads to a loss of trust, and when you've lost trust, your reputation is shot.

Neotel, implement transparency.
 
Chris_SA said:
do they suffer the same lack of support and connectivity?
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From the posts i saw on another forum for tata - it looks like they had alot of disconnect issues and slow speeds. I think its an inherent problem with any evdo connection. Even in the U.S they struggle.
 
Agreed that the help desk really needs to improve, however I can say that in the last week things have been improving. I have been receiving calls from the Rep with follow up actions, speeds have improved to within the 700kbps range, not experiencing frequent disconnects.
they still have some work ahead but there are pockets of people who are trying hard there.
 
Impact Assessment = we are seeing what systems need to change and what development work is needed to implement the Usage Monitor.

in other words, they haven't even started working on it yet.
 
Basically all the "argumentative" points made by Neofail is on the same level as an argument like:

"Neofail management are not idiots, because our mommies keep telling us we're special."
 
Also not experiencing frequent disconnects anymore and also got fast speeds, double the speed of Iburst when not capped on Iburst, I got Neotel Prime Unlimited, uncapped on a 4Mbit ADSL line will be to costly for me
 
ushir said:
From the posts i saw on another forum for tata - it looks like they had alot of disconnect issues and slow speeds. I think its an inherent problem with any evdo connection. Even in the U.S they struggle.
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who are they paying to keep their business?
 
We will just have to wait and see whether Neotel can improve their service.
 
davemc said:
Actually, it's a company's inability to explain to their customers what is going on that causes the bad reputation.

It NEOTEL would put up a notice saying that:
e.g. - Tower 456 in the JHB Morningside area is currently over-subscribed and experiencing traffic problems. We are in the process of upping the tower capacity and will be complete in 3 days time.

Thenthe clients would see the notice, grumble a bit, but KNOW that something is being done about the problems.

The way it stands now is that the customer does not even know if anything at all is being done. Even calling the help-desk does not help because the help desk does not have any information regarding tower problems either. This leads to a loss of trust, and when you've lost trust, your reputation is shot.

Neotel, implement transparency.
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De Ja ****ing Vu dude. Same thing seems to happen and every time the consumer who doesn't only bitch but gives constructive crit back gets fobbed off as someone who doesn't know what they're talking about.

Look at Sentech now. They really think by going the way they're going and not even trying to do some research on what makes customers happy in this arena they would be a success.... HAHAAHAHA
 
There is a simple solution to this. Neotel needs to identify oversubscribed towers and put a freeze on signing up new customers in those areas until they upgrade. As it is they are being greedy and signing up more people than they can handle.
 
BrendanD said:
There is a simple solution to this. Neotel needs to identify oversubscribed towers and put a freeze on signing up new customers in those areas until they upgrade. As it is they are being greedy and signing up more people than they can handle.
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I don't think it's a question of greed. It's a question of their idiotic staff not knowing better (or being informed of) congested sites.
 
“We are currently busy with Impact Assessment. The implementation is imminent,” Neotel said.
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I remember when they said that about the bandwidth monitoring system. Haha!
 
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