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Ryzzhan

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:mad::mad::mad::mad::mad::mad::mad::mad:

now i want to ask you something i want you to personally answer and i'll try my best to stay as calm as i can in all this.

Do you seriously care about client service like you stated in your one email to me? or do you only care in getting paid for a service that is rarely like you promised it to be, if ever.

cause i've lost count as to how many emails we sent you. how many times we TRIED to call the support line and either their busy or they dont answer AT ALL. or give stupid advice like "restart your router" (seems to be the only thing they know how to tell you)

then when i actually get some sort of advice.. someone(his name start with an O i think i cant remember he didnt speak clearly) tells me there is problem with our account and he takes down my number and promises to get back to me asap. even has me doing tests on speedtest.net to capetown and zurich and email the results to openweb, and i never hear from him again.. (didnt suprise me to be honest...)

now here is an idea... how about you stop making apologies for your staff's obvious incompetence and jump on their heads and tell them to wake the hell up. cause i am getting this idea your the one trying to maintain things and they are screwing it up for you.

here is a few suggestions..
1) your helpline SUCKS. monday to friday from 8:30 till 16:30 is no where near efficient enough as the majority of people work during those hours.. and when they are home.. your helpline is off. either get more staff in there (and please get someone who has the technical experience and the helpline experience) and do like the rest of the ISP's in SA and get a 24/7 helpline. cause trying to email someone and having to wait for a reply doesnt work. specially if you cant even access your email account due to whatever the problem with the service is. and i've tried emailing from the website.. i rarely get a reply at all. only from my personal mail that i dont have access to when the account is not functioning as was promised (and gives some numbers like other companies stating the download speeds and upload speeds etc one can expect, and very important is STATE whether it's shaped or unshaped.), and even then the only reply i ever got was from you. so support staff who actually have a passion for what they are doing would help and so we can access them whenever we have a problem

2) make sure your products deliver as stated on the website at the speeds you said they would. it's frustrating as hell when you start out as a client very hopeful that you finally found a decent ISP that can deliver and it turns out to be false hope. specially if your getting a slower account that was told. or if your international access keeps failing you.

Just work on those two suggestions would actually assure your company has a future. cause i can almost guarantee you at this rate it wont last long. one or two happy clients sticking up for you is not going to solve the ones outnumbering them that is in fact... unhappy with the service provided. that is all i am saying for now. and i really did mean this sincerely. and i know i have been impatient and short tempered but i am fed up with crappy service going from one ISP in SA to the next. you would've been aswell if you've gotten service like this from a company you expect to deliver on their promises.
 
Emergency Contact: Keoma Wright - Founder - 072 3698 444

tried that one?
 
o and another thing... this is EXACTLY like stated on the website.

The Ryder Special
Our Senior Client Care Executive, Justin Ryder, loves surfing the web more than surfing the waves, so he created this unbelievable offer for all our websurfers out there!

30GB Local plus OpenBrowse 512k for only R229

This stunning account allows you to browse locally and internationally using OpenBrowse 512k. You will also be able to download locally from news servers etc.

Special Price: R229.00pm (Order Now)
Click to expand...

That is our account we have... and we got an email this morning from Eric Roux stating that we used our 3gig cap and we are 995mb over the limit.. so our international access has been cut off. what!? so what is going on in your company that your staff doesnt even know what is going on ???
 
Ryzzhan said:
o and another thing... this is EXACTLY like stated on the website.



That is our account we have... and we got an email this morning from Eric Roux stating that we used our 3gig cap and we are 995mb over the limit.. so our international access has been cut off. what!? so what is going on in your company that your staff doesnt even know what is going on ???
Click to expand...

One question, do you know how this account work?

I am on the same account, what you do is after you are capped on international, you need to use openrouter (from OW website) and the openbrowse username/password provided, and use your local-only traffic, browse internationally via the openweb proxy servers (openrouter).
 
well the way is was explained to me was that you can browse internationally for 30gig a month during the week. and on weekends you can download to your heart's content at 512k speeds.

and sad to say sofar it's has not been as stated ;/ which is making me and my mother a lil more than unhappy atm.
 
i cant even log into the website with the username and password they gave us ;/
 
LOL... since I last talked to you I sent an e-mail and got a response from OpenWeb. Maybe they only talk to civilsed people? :D
 
Garyvdh said:
LOL... since I last talked to you I sent an e-mail and got a response from OpenWeb. Maybe they only talk to civilsed people? :D
Click to expand...

you sir... can kiss my behind. just cause your lucky enough to not get crap from your ISP doesnt make you in the least civilized. just good at sucking up.
 
Openweb sucks. I never got to use R3000 worth of bandwidth because they gave me wrong details and crap support
 
Hi Rhyzzan,

I may be wrong, but it seems you still need to use the openrouter program.

So, just in case anyone might have this problem:

The 3 gigs are used up, by having used the openbrowse account username and password that was supplied by openweb, in the Telkom 10.0.0.2 address for adding the ISP details.

If you need to browse internationally with the 30gigs local, you need to use the openrouter program which you need to download from their website. http://www.openweb.co.za/openrouter/OpenRouter_0_10.exe

Once installed, you need to double click the openrouter icon on your desktop, to open the program every time you want to browse internationally.

NOTE: The username and password for the openrouter program, not the openbrowse ISP account at 10.0.0.2, is something like "ryder" and "384". It is the same for everyone. It is merely the account type.


I cannot find the link for the documentation for the openrouter, so I copied and pasted mine here, minus the pictures. Once someone can post a link to the docs page, I will remove the quoted info below.
OpenRouter Documentation

Login

When you first start OpenRouter you will be prompted for your OpenBrowse user name and password:



Enter your details and click on ‘Login’. If you click on ‘Cancel’ OpenRouter will still function but no OpenBrowse proxy service will be available for international access (international access will be routed through your standard ADSL account).

If your details are validated successfully OpenRouter will activate, otherwise you will be prompted to enter your details again.

Once OpenRouter starts up you will be presented with the following screen:



“Proxy Status”
This can either be “ACTIVE”, if the login was successful, “ACTIVE (local only access)” if the login failed, or “ERROR” if the proxy failed to start for some reason.

“Start/Stop Proxy”
Click on this button to stop and start the proxy.

“Save Changes”
Saves any configuration changes.

“Cancel Changes”
Cancels any configuration changes

“Close”
Closes OpenRouter. Note that closing via the “X” close button will minimize OpenRouter to the system tray.

Configuration: Proxy

“Proxy Listens on Port:”
This is the port that OpenRouter will listen on. If any other applications are already making use of this port you will receive a “Address already in use” error when OpenRouter starts up. In such a case you should change it to another value.

“Start Proxy Automatically”
If checked, OpenRouter will start it’s proxy functionality immediately after login. It saves you from clicking on the “Start Proxy” button.

“Minimize on Start”
If checked, OpenRouter will minimize itself to the system tray after login.

“Automatically Configure Internet Explorer to use OpenRouter”
If checked, OpenRouter will automatically configure IE to use OpenRouter as proxy. It will also automatically disable any proxy settings when the proxy is stopped.

“Configure IE to use OpenRouter”
Click on this button to force OpenRouter to reconfigure IE to make use of OpenRouter as proxy.

“Configure IE to use OpenRouter”
Click on this button to force OpenRouter to reconfigure IE to make use of OpenRouter as proxy.

“Configure IE not to use OpenRouter”
Click on this button to force OpenRouter to disable any IE proxy settings (OpenRouter will be bypassed).

“Configuration: Proxy Client Connections”


By default OpenRouter will only allow incoming connections from local LAN IP addresses (as seen in the picture). If “Only allow connections…” is not checked then OpenRouter will allow any remote client access to its proxy functionality. If you only want your own PC to make use of OpenRouter you should only allow connections from “127.0.0.1”.


“Configuration: Local LAN/Proxy Bypass”


This setting allows you to bypass the use of the OpenBrowse proxy for specific IP addresses. By default all local LAN addresses are bypassed (as seen in the picture).


“Configuration: Blocked Hosts”


If enabled, OpenRouter can block access to the hosts defined in the list. The default host list contains about 45000 known advert and malware sites. Blocking these sites can speed up your browsing as many adverts will be prevented from displaying themselves.


“Configuration: Tunnels”


A “tunnel” allows you to access any remote site via the OpenBrowse proxy. For example, if you collect your email from a pop3 mailbox that is hosted internationally, you can “tunnel” through the OpenBrowse proxy to access it at much higher speeds than connecting directly. Suppose your mailbox has the following settings:

POP3 (collect mail)
Host: pop3.mymailbox.com
Port: 110

Add the tunnel by clicking on “Add”:


The “Local Port No” is the local PC port to use for the tunnel. Each tunnel defined must have a unique local port number. “Remote Host” and “Remote Port No” are the host and port of the remote PC you wish to connect to.

Similarly you might set up a tunnel for sending mail as well:
SMTP (send mail)
Host: smtp.mymailbox.com
Port: 25


You would now configure your email client to connect to your local PC (host: localhost), on the “local port no” port, instead of to “pop3.mymailbox.com”.


“Traffic”


This tab displays summarized local (South African) and international traffic figures for all data that has flowed through OpenRouter. Right click on this tab for menu functions that allow you to clear the traffic totals and host lists.


“Logging”


“Log to Screen”
If checked, data and client request information will be displayed on this tab.

“Log to Disk”
If checked, log information will be written to disk in the OpenRouter/Log folder. The log filenames are of the form yyyymmdd.log.

“Detailed Log”
If checked, the actual contents of the client requests and data packets are logged.

“Debug Mode”
A hexadecimal dump of the data is displayed.

“Auto Scroll”
The screen scrolls to the end of the log automatically.

“Clear Log”
Clears the log. The disk files are not cleared.
Click to expand...
 
Last edited:
Ryzzhan said:
o and another thing... this is EXACTLY like stated on the website.



That is our account we have... and we got an email this morning from Eric Roux stating that we used our 3gig cap and we are 995mb over the limit.. so our international access has been cut off. what!? so what is going on in your company that your staff doesnt even know what is going on ???
Click to expand...

You still have the openrouter 30gigs local to international to use, now that the 3 gigs international is used up.
 
that is the only username and password we got btw.. just the one we didnt recieve a second one. and i jsut tried the ryder and 384 and it says it's wrong.
 
This is the mail I received and it works for me.

"Welcome to the OpenWeb family!!

Please ensure you have completed the Debit Order form: http://debit.openweb.co.za/

OpenBrowse Account Details:

OpenBrowse 384k:

Username:
Password:

Link to software: http://www.openweb.co.za/openrouter/OpenRouter_0_12.exe"
 
Last edited by a moderator:
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