Vodacom selling client details to telemarketers

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ZA.Schmidt

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It can only be them. As it goes... 'when you eliminate the impossible, whatever remains, however unlikely, must be the truth'.

This has been getting exponentially worse for me over the last six months. My contract is not in my name, and the contract holder never, ever uses the number or associates it with herself. Yet I'm constantly bombarded with calls from telemarketers asking to speak to the contract-holder (mainly Autopage Cellular and some other cell companies) offering this that and God knows what else. Back on voting day, I ever got a call from the bloody DA asking to speak to the contract-holder!

Where else besides Vodacom can they be getting this, as if it was from any other source they'd be asking to speak to me!
 
Not only them...

When you think laterally, you discover who was really behind the EasyInfo leak years ago and who the one other party is that has all the data your SP has: 112!

Emergency services has access to complete client databases and is outsourced by the SPs. The easyinfo leak was not telkom back then - it was 10111. Go figure.
 
ZA.Schmidt said:
It can only be them. As it goes... 'when you eliminate the impossible, whatever remains, however unlikely, must be the truth'.

This has been getting exponentially worse for me over the last six months. My contract is not in my name, and the contract holder never, ever uses the number or associates it with herself. Yet I'm constantly bombarded with calls from telemarketers asking to speak to the contract-holder (mainly Autopage Cellular and some other cell companies) offering this that and God knows what else. Back on voting day, I ever got a call from the bloody DA asking to speak to the contract-holder!

Where else besides Vodacom can they be getting this, as if it was from any other source they'd be asking to speak to me!
Click to expand...

I'm in exactly the same position. Contract in my wifes name except for her and Vodacam no one else can link her name to that number.

Now if some of Vodacom's employees can make a quick buck by intercepting online banking one time passwords, why can they export their client database and sell those numbers to CellC? I once asked one of those CellC telemarketers if that is what they did. LOL he said he will find out and let me know!
 
I also got the same problem with telemarketers phoning me.

The contract is also not in my name and I also get calls from Service Providers trying to sell me new cellphone contracts and sometimes I also get calls from company's trying to sell me Hospital plans and personal accident cover or funeral cover and all the calls comes from a private number call
 
What I've also realised is that when you apply to port they inform all their sales departments.

Tried to port a few times to Vodacom from Virgin using the Vodacom website...it was the 2nd time i'd ported the same number so their site gave me hassles. I gave up and just bought another phone and sim but didn't cancel the Virgin number. A few weeks later I started getting bombarded by telemarketers.
 
ZA.Schmidt said:
It can only be them. As it goes... 'when you eliminate the impossible, whatever remains, however unlikely, must be the truth'.

This has been getting exponentially worse for me over the last six months. My contract is not in my name, and the contract holder never, ever uses the number or associates it with herself. Yet I'm constantly bombarded with calls from telemarketers asking to speak to the contract-holder (mainly Autopage Cellular and some other cell companies) offering this that and God knows what else. Back on voting day, I ever got a call from the bloody DA asking to speak to the contract-holder!

Where else besides Vodacom can they be getting this, as if it was from any other source they'd be asking to speak to me!
Click to expand...

wouldn't put it pass them; simply because when i went over from a non web mms phone to fully featured phone the very next day i was fondly mmsed and sms-ed magically with mms content from to much a person.
 
Hein_JHB said:
I also got the same problem with telemarketers phoning me.

The contract is also not in my name and I also get calls from Service Providers trying to sell me new cellphone contracts and sometimes I also get calls from company's trying to sell me Hospital plans and personal accident cover or funeral cover and all the calls comes from a private number call
Click to expand...

Hence the reason I don't answer Private Number calls.
 
There is a simple solution to this. When they call, tell them you are not interested, and request that they remove your number from their contact list with immediate effect, get some basic details of who you spoke to and write them down. If they call again you can hold them liable.
 
I actually worked for a company (wont mention any names) a few years back who actually bought numbers from Vodacom to boost their sales.
 
[s]uNq;3001085 said:
There is a simple solution to this. When they call, tell them you are not interested, and request that they remove your number from their contact list with immediate effect, get some basic details of who you spoke to and write them down. If they call again you can hold them liable.
Click to expand...

How do u hold them liable ?
 
I get Elite Mobile calling me at least twice a week. i ask them who they get my number from and they said vodacom gave it to them. I asked them to remove me from their system many times, until last week, i told the person to take my F(*^%(% name off the list because i dont want a S(*^ Contract from them, no calls since! :-D
 
My work colleague has the best solution for these guys.

Someone calls with a contract offer - his wife is a senior manager for Vodacom, and he has free calls as well as top of the range phone.

Someone calls from medical aid - his wife works for Discovery and he has top of the range cover for free.

Someone calls from insurance - his wife works for an insurance company and has 100 % staff discount.

Someone calls from gym - his wife is a manager at Virgin Active, and has free membership for life.

I lol everytime he talks to the telemarketers.
 
@Timken thats funny!

I also have a strategy:

I say yes Im interested please tell me more and just put the phone (still on) down on the desk. Eventually they get the message.

Another thing though, when everyone registers their cellphones and wireles devices, can you imagine how much MORE spam we are going to get???? :mad:
 
I'm on CellC prepaid, and haven't got any spam so far.

Have decided to stuff it all and RICA my phone.

Will see what happens then.
 
Im pretty polite. I doubt anyone chooses to be a telemarketer for the glitz, glam and money. Poor guys have the worst job. Everyone just swears at them.

I politely decline but if the telemarketer pushes I just hang up.
 
telemarketer: hi sir, i'd like to offer you a quote on your insurance! i'm with outsurance and you WILL save because we cut out the middle man!

me: i highly doubt you'll be able to beat my current premium.

telemarketer: why don't you try me, sir?

me: R700.

telemarketer: okay, and what car would that be, sir?

me: 2009 audi s3.

telemarketer: certainly, i think i can work something out here...

me: i'm 21.

telemarketer: *silence* *mutter* *dropped call*

i'm neither 21 nor do i drive an s3, but boy was that fun :D
 
Also have Elite calling me once per day now. They allege that they got my details from Vodacom and I have the call reference which I assume can access the call recording if required. The second time they called me, they indicated that they had been provided my details by the DMA (Direct marketing) even though I have registered on their opt out lists. The would not provide me with a call reference this time.

I have taken it up with both organisations, but have made very little progress. Think it is time to cancel my Vodacom contract on the basis that they have divulged my details to a 3rd party.

Does anyone know if the Protection of Personal information bill is in effect yet?
 
Yuckle - now have it in Black and White from Vodacom customer care in their response regards Elite Mobiles harrasments:

Please be advised that your number is on a Vodacom database where Vodacom retailers have access to your number.
Click to expand...

Surely they cant just allow all their retailers access to my details? I certainly did not sign up for that.
 
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