Hi All... again... forgive this, need a rant of sorts.
A bit of a strange issue here. On Saturday a family member's Cybersmart ADSL stopped working. Sunday, she reported the error to CS helpdesk who informed her that all is fine, must be equipment failure on her end. Advised her to change the POTS filters.
She did. No luck. Phoned again. Was advised to change the cables.
She did, again, no luck. Could not connect. CS helpdesk then advised that her Mecer router was the fault, needed to be replaced. Strange, 2 weeks out of warranty too. She asked if the fault could not be a line fault, and was assured that "everything here is fine, it is equipment on your side, replace the router".
Come Monday, she did just that. Purchased new Netgear DM111P ADSL 2+ Ethernet Modem. Still no luck. Phoned Cybersmart again... was told AGAIN it is equipment fault. She returned the Netgear Modem, and salesperson suggested she try a new Mecer as the one she has.
Fine... this she does. Still does not work. Calls me. I go over and my two Mecer routers also do not work. I call Cybersmart who now log a fault with Telkom. Line does not sync.
Aanywaaaay. Telkom techie rocks up Tuesday morning and spends 2 hours testing at her house. No problem, but still will not sync. Off he goes to check the exchange. Two Telkom vans now rock up an hour later and still none of the Mecer routers want to sync. Telkom pulls out a white Telkom router and it syncs. Telkom techs suggest that the Mecer routers are all crap and she should have kept the Netgear. Off they go.
She phones Cybersmart again. No fault their side they say, but will escalate it. She then goes back to the store, returns the Mecer and now purchases a
Netgear DG834GT ADSL Router.
I connect it... set it up. Nada. No line sync. I try the Mecer's of mine again. Nada... nothing. I reconnect the Netgear and leave it.
30 minutes later.. as if by magic the Netgear is now syncing and working. None of the Mecer's are. So... R1000+ = good and R300+ = bad.
Tomorrow is another day... I suggest she waits for the feedback from CS and Telkom.
Strange strange day.
A bit of a strange issue here. On Saturday a family member's Cybersmart ADSL stopped working. Sunday, she reported the error to CS helpdesk who informed her that all is fine, must be equipment failure on her end. Advised her to change the POTS filters.
She did. No luck. Phoned again. Was advised to change the cables.
She did, again, no luck. Could not connect. CS helpdesk then advised that her Mecer router was the fault, needed to be replaced. Strange, 2 weeks out of warranty too. She asked if the fault could not be a line fault, and was assured that "everything here is fine, it is equipment on your side, replace the router".
Come Monday, she did just that. Purchased new Netgear DM111P ADSL 2+ Ethernet Modem. Still no luck. Phoned Cybersmart again... was told AGAIN it is equipment fault. She returned the Netgear Modem, and salesperson suggested she try a new Mecer as the one she has.
Fine... this she does. Still does not work. Calls me. I go over and my two Mecer routers also do not work. I call Cybersmart who now log a fault with Telkom. Line does not sync.
Aanywaaaay. Telkom techie rocks up Tuesday morning and spends 2 hours testing at her house. No problem, but still will not sync. Off he goes to check the exchange. Two Telkom vans now rock up an hour later and still none of the Mecer routers want to sync. Telkom pulls out a white Telkom router and it syncs. Telkom techs suggest that the Mecer routers are all crap and she should have kept the Netgear. Off they go.
She phones Cybersmart again. No fault their side they say, but will escalate it. She then goes back to the store, returns the Mecer and now purchases a
Netgear DG834GT ADSL Router.
I connect it... set it up. Nada. No line sync. I try the Mecer's of mine again. Nada... nothing. I reconnect the Netgear and leave it.
30 minutes later.. as if by magic the Netgear is now syncing and working. None of the Mecer's are. So... R1000+ = good and R300+ = bad.
Tomorrow is another day... I suggest she waits for the feedback from CS and Telkom.
Strange strange day.
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