Byrd
Well-Known Member
Signed up for one of the Afrihost MyConnectivity options.
Somewhere along the line my account number details for my credit card were either entered incorrectly or they were processed incorrectly. In either case I have some issues with their signup procedure I beleive I should make others aware of.
1. The account is advertised as having immediate activation. This is true ...... only if you are an existing account holder with them, otherwise you need to then fax or email them a copy of your ID document which then needs to be vetted by their legal department. Firstly I dont have internet access (the reason I am buying) so I cant email my document. Secondly - how many people have a fax machine. This meant that it took about 4 hours and quite a bit of trouble to actualy get my account activated. I run a business and if there are any other users who actualy rely on their internet connection in order to be able to serve their customers I would keep this in mind.
2. Most other online sellers I have had dealings with will verify credit card details immediatly and bill your account immediatly. Why does Afrihost not use this standard procedure?
3. The attitude and service of the support staff is also poor. In order to find out why my connection was not authenticating the following day I had to send and SMS to them in order to request a callback. They have no direct number. This took in the order of 3- 4 Hours upon which I was informed of the problem. I spoke to the supervisor, Warren, who informed me that the only option was to make an EFT payment to get the account activated. I explained to him that I do not have internet access to make the EFT payment as they had suspended it and asked him how he does his EFT payment. Apparently Warren goes into the bank to make all of his EFT payments! No wonder they have the problems they do .
He suggested I go to the bank and make the deposit. Erm this is at 1 o'clock on a saturday .... My bank doesnt operate at those hours I am afraid. Come to think of it, I dont know many that do.
I also recieved an email from him in a tone that I did not appreciate.
Thank you very much for your email
To cancel your subscription with us, you can log in to the Client Zone(https://clientzone.afrihost.com/).
Thank you very much!
I hope you have a wonderful day!
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
A little too many well wishes and the smilies makes the communication seem disingenuous and sarcastic
Long story short if you need an account in a hurry and 24 hour quick support don't go to Afrihost.
Somewhere along the line my account number details for my credit card were either entered incorrectly or they were processed incorrectly. In either case I have some issues with their signup procedure I beleive I should make others aware of.
1. The account is advertised as having immediate activation. This is true ...... only if you are an existing account holder with them, otherwise you need to then fax or email them a copy of your ID document which then needs to be vetted by their legal department. Firstly I dont have internet access (the reason I am buying) so I cant email my document. Secondly - how many people have a fax machine. This meant that it took about 4 hours and quite a bit of trouble to actualy get my account activated. I run a business and if there are any other users who actualy rely on their internet connection in order to be able to serve their customers I would keep this in mind.
2. Most other online sellers I have had dealings with will verify credit card details immediatly and bill your account immediatly. Why does Afrihost not use this standard procedure?
3. The attitude and service of the support staff is also poor. In order to find out why my connection was not authenticating the following day I had to send and SMS to them in order to request a callback. They have no direct number. This took in the order of 3- 4 Hours upon which I was informed of the problem. I spoke to the supervisor, Warren, who informed me that the only option was to make an EFT payment to get the account activated. I explained to him that I do not have internet access to make the EFT payment as they had suspended it and asked him how he does his EFT payment. Apparently Warren goes into the bank to make all of his EFT payments! No wonder they have the problems they do .
He suggested I go to the bank and make the deposit. Erm this is at 1 o'clock on a saturday .... My bank doesnt operate at those hours I am afraid. Come to think of it, I dont know many that do.
I also recieved an email from him in a tone that I did not appreciate.
Thank you very much for your email
To cancel your subscription with us, you can log in to the Client Zone(https://clientzone.afrihost.com/).
Thank you very much!
I hope you have a wonderful day!
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
A little too many well wishes and the smilies makes the communication seem disingenuous and sarcastic
Long story short if you need an account in a hurry and 24 hour quick support don't go to Afrihost.
, what kind of business does business without a fax machine
