Afrihost wanting to charge me R290 for a service I asked to be cancelled!

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Linouser

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Afrihost I have been a strong supporter of yours, you were good to me when there was a stuff up of my account. *I must admit originally it was my fault* However I thought it had been all sorted out.

Here is the story, I originally signed up for a 5GB account which I had upgraded to 10GB. Needless to say due to errors on both sides the account was a stuff up.

I asked to have it cancelled and I said I would create another proper 10GB account for R290 per a month.

Now I asked for the first one to be cancelled as it was a stuff up, I was advised by Afrihost to start over which I did. Everything was fine etc.

I get my invoice today and see they want to charge me for both. I am not prepared to pay R290 for a service that was supposed to be cancelled.

Afrihost if you read this I asked for the one to be cancelled and keep the other one active!
 
Linouser said:
Afrihost I have been a strong supporter of yours, you were good to me when there was a stuff up of my account. *I must admit originally it was my fault* However I thought it had been all sorted out.

Here is the story, I originally signed up for a 5GB account which I had upgraded to 10GB. Needless to say due to errors on both sides the account was a stuff up.

I asked to have it cancelled and I said I would create another proper 10GB account for R290 per a month.

Now I asked for the first one to be cancelled as it was a stuff up, I was advised by Afrihost to start over which I did. Everything was fine etc.

I get my invoice today and see they want to charge me for both. I am not prepared to pay R290 for a service that was supposed to be cancelled.

Afrihost if you read this I asked for the one to be cancelled and keep the other one active!
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and you did phone accounts today about this ?,

surely you can't except afrihost to *just* know about each and every user created thread here on myadsl in regards to them...
 
Necuno said:
and you did phone accounts today about this ?,

surely you can't except afrihost to *just* know about each and every user created thread here on myadsl in regards to them...
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I emailed them!

If this was a new issue fine but this was supposed to have been sorted out almost a month ago!
 
When you say it was sorted out "almost a month ago" what does that mean?

If it was before the end of September then were you debited for both on the 1st October? If it was after the 1st October then do they not perhaps have a 30 day notice period?
 
LancelotSA said:
When you say it was sorted out "almost a month ago" what does that mean?

If it was before the end of September then were you debited for both on the 1st October? If it was after the 1st October then do they not perhaps have a 30 day notice period?
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Well when I got the original 5GB it was prorated. I paid the required amount etc. However after it was upgraded to 10GB. It didn't work etc etc. So I am not paying for a service I didn't get.
 
Linouser said:
Well when I got the original 5GB it was prorated. I paid the required amount etc. However after it was upgraded to 10GB. It didn't work etc etc. So I am not paying for a service I didn't get.
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Well then I am sure if it is a service that has not been, or could not be, used then it is just an invoicing error which needs to be rectified....
 
LancelotSA said:
Well then I am sure if it is a service that has not been, or could not be, used then it is just an invoicing error which needs to be rectified....
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You are correct, I am waiting their response. I was just so angry and fuming at the mouth when I received my invoice.
 
Haven't been able to get hold of them via telephone. Still waiting for a response to my email!
 
Linoman said:
Have they sorted yours out yet? Because now that they have their customers, support seems to have almost vanished!
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Nope, sent them an email but looks like its too late, ive now got 10 gigs of unwanted cap :mad:

Apart from the price, I think I was much happier at Axxess
 
Rosaudio said:
Nope, sent them an email but looks like its too late, ive now got 10 gigs of unwanted cap :mad:

Apart from the price, I think I was much happier at Axxess
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Well the debit order is supposed to go off tomorrow. I only have R290 in the account, as that is only service I am supposed to have!

I am seriously considering canceling!
 
Send them another email and tell them to refund you for what you haven't used
 
Linoman said:
I am seriously considering canceling!
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Considering the number of threads you have started dissing them, they would probably be very relieved if you did cancel.

Support people are support people. Crappy job for crappy money. When you deal with them you have to take responsibility to ensure that your requirements are fully met. And if they are not, persevere until they are.

Having said that, Afrihost have to get their cancellation policy and processes up to scratch as a matter of urgency, or these kind of threads are going to mushroom.
 
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