Vodacom must refund blackberry customers

A

assagai

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I want a refund for the last months (lack of) service.
When can i expect to see this happen?
 
get a lawyer to represent all the disgruntled members on mybb, and take legal action!

anyone here a lawyer?
 
I was this close || to upgrading my Vodacom Contract & getting a BB. After reading what I have on this site, what do I go for now? :(
 
D3x said:
I was this close || to upgrading my Vodacom Contract & getting a BB. After reading what I have on this site, what do I go for now? :(
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perhaps start a separate thread for this. lets stay focussed on getting our refunds in this thread.
 
only now that the problems been fixed can i see how big the problem really was! refund please!
 
I am thinking about getting a BB next year, can anyone maybe explain or give me the link to what exactly this thread is about?
 
This what I do:

hey this may assist, in you getting some resolution to your prickly issue.

If you have followed the procedure, of reporting your query to vodacom custiomer care, and they have stated they will resolve the issue, and still have not done so after a considered length of time. Call 111, request the contact details or email address of the person attached to the MD office that deals with customer care complaints. They are obligated to provide you with the requested details.Then pop an email with your ref numbers and story through to the contact email, you will be amazed at the prompt responds.
But make sure you have followed the process....hope this helps.
 
Akafreakazoid said:
When has this been fixed?
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Best to ask VodacomData since he was the one who made the announcement that an upgrade was planned for months ago and to have been implemented by 24 October last month.

Dont have the link right now but a search for "in 10 days time" may turn up the post for you.

Not sure that I would want to recommend or endorse the BlackBerry Internet Service provided by Vodacom, because quite honestly, it is quite pathetic.

I am really seriously considering just throwing in the towel and cancelling my contract with Vodacom.

I took VodacomData's word and believed that after 24 October when the link to RIM in France was to have been upgraded I would finally get to experience the rich Internet Service Blackberry is reknowned for worldwide.

To say that I am disappointed would be an understatement.

Not bitching and moaning here, just saying it like it is, VC BIS sucks :o
 
Astound said:
Best to ask VodacomData since he was the one who made the announcement that an upgrade was planned for months ago and to have been implemented by 24 October last month.

Dont have the link right now but a search for "in 10 days time" may turn up the post for you.

Not sure that I would want to recommend or endorse the BlackBerry Internet Service provided by Vodacom, because quite honestly, it is quite pathetic.

I am really seriously considering just throwing in the towel and cancelling my contract with Vodacom.

I took VodacomData's word and believed that after 24 October when the link to RIM in France was to have been upgraded I would finally get to experience the rich Internet Service Blackberry is reknowned for worldwide.

To say that I am disappointed would be an understatement.

Not bitching and moaning here, just saying it like it is, VC BIS sucks :o
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Why doesn't VD update us and explain what the status of the problem is. Someone PM him. I find he tends to 'miss' questions and things if you don't.
 
Morning Guys

Would you please be so kind as to send me a pm with your Blackberry number, this is with regards to people requesting compensation on Blackberry due to the slow through put when browsing on their blackberry.

Please make your subject Blackberry Refund when pming include if you prepaid or contract.
We will be doing it on a case-by-case basis.

Regards
VodacomData
__________________
 
VodacomData said:
Morning Guys

Would you please be so kind as to send me a pm with your Blackberry number, this is with regards to people requesting compensation on Blackberry due to the slow through put when browsing on their blackberry.

Please make your subject Blackberry Refund when pming include if you prepaid or contract.
We will be doing it on a case-by-case basis.

Regards
VodacomData
__________________
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Why? Surely a blanket apology in the form of a refund should apply to all blackberry users and not just the select few who monitor this forum?
 
bwana said:
Why? Surely a blanket apology in the form of a refund should apply to all blackberry users and not just the select few who monitor this forum?
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Why must they refund people who have not complained? Thats how they think anyway.

I agree with Bwana, fess up to the mistake & customers will be extremely happy with the honesty.
 
Lest the idea of refunding all the blackberry subscribers falls by the wayside . . .
 
Still haven't heard a peep about any impending refunds . . .
 
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