IS Hardcapping - A Suggestion for IS

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BishopZA

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Hi,

I've been an IS customer (via OpenWeb) since November and so far I've been mostly very happy with it. I use it for local-only accesss to the IS news server and have used more than my allocated 30GB most months. So while I'm disappointed with the new hardcapping, I do understand why they're doing it (after all, the data does cost them something).

I think it would be great however if IS could allow IS-only traffic after the 30GB cap has been exceeded (i.e. no traffic over the peering link). I don't know whether it's possible to do that, but I think it would please many users who just use these IS accounts for local traffic anyway. It would also attract more local-P2P users over to IS.
 
BishopZA said:
I think it would be great however if IS could allow IS-only traffic after the 30GB cap has been exceeded (i.e. no traffic over the peering link). I don't know whether it's possible to do that, but I think it would please many users who just use these IS accounts for local traffic anyway. It would also attract more local-P2P users over to IS.
Click to expand...
The way I understand it, I don't think that is possible. You are connecting to Telkom on your ADSL line so all of your traffic would need to go through the peering link. If IS had the advantage of the local loop then that would not be the case.

Cheers

Abe
 
Abe said:
The way I understand it, I don't think that is possible. You are connecting to Telkom on your ADSL line so all of your traffic would need to go through the peering link. If IS had the advantage of the local loop then that would not be the case.
Click to expand...
You understand it wrong!

IS has ATM links into telkom, which is used for ADSL traffic.
 
BishopZA said:
I think it would be great however if IS could allow IS-only traffic after the 30GB cap has been exceeded (i.e. no traffic over the peering link).
Click to expand...

I, too, think it'd be great if traffic that stayed within IS's network didn't count, but WHY are they going to do that ? Simple accounting : the more accounts they sell the more money they make. The fact that as a result more people hate them is immaterial. No company in SA cares about customer satisfaction. As for generating goodwill, that has zero value in the books at the end of the day.

Telkom is the devil. IS is Saddam (not yet quite so bad, but up for promotion now.)
 
masticore said:
I, too, think it'd be great if traffic that stayed within IS's network didn't count, but WHY are they going to do that ? Simple accounting : the more accounts they sell the more money they make. The fact that as a result more people hate them is immaterial. No company in SA cares about customer satisfaction. As for generating goodwill, that has zero value in the books at the end of the day.

Telkom is the devil. IS is Saddam (not yet quite so bad, but up for promotion now.)
Click to expand...

Why the sudden hatred of IS? They have the most competitive dsl packages out there ATM, despite telkom's monopoly!
 
I have no problem with IS hard capping my account at 30 gigs but then I want full speed at all times not just during 5pm to 8 am (non office hours). I signed for a service for 24/7 not 13/5.
 
BishopZA said:
Hi,

I've been an IS customer (via OpenWeb) since November and so far I've been mostly very happy with it. I use it for local-only accesss to the IS news server and have used more than my allocated 30GB most months. So while I'm disappointed with the new hardcapping, I do understand why they're doing it (after all, the data does cost them something).

I think it would be great however if IS could allow IS-only traffic after the 30GB cap has been exceeded (i.e. no traffic over the peering link). I don't know whether it's possible to do that, but I think it would please many users who just use these IS accounts for local traffic anyway. It would also attract more local-P2P users over to IS.
Click to expand...

I think the one reason they wouldnt do this is because it would all the ADSL traffic still has to go through the IPConnect links, and thats probably why they are hardcapping ATM.
 
Jarrod said:
I have no problem with IS hard capping my account at 30 gigs but then I want full speed at all times not just during 5pm to 8 am (non office hours). I signed for a service for 24/7 not 13/5.
Click to expand...

I am wondering if this will not happen. Less usage = less traffic = less congestion.

Time will tell, though.
 
Moederloos said:
I am wondering if this will not happen. Less usage = less traffic = less congestion.

Time will tell, though.
Click to expand...

Yep, but during the day they cater for their business ADSL accounts more and the home users must suffer. Will this now stop?
I would also like to know why when I surf international when I am uncapped the speeds I get is dead slow but once u make use of mrbeebs IS proxy u get very fast speeds. Does this not show that IS is in fact shaping so called unshaped accounts?

BTW anyone know of the "NEW" sat links IS was to get in Feb.?
 
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Jarrod said:
I have no problem with IS hard capping my account at 30 gigs but then I want full speed at all times not just during 5pm to 8 am (non office hours). I signed for a service for 24/7 not 13/5.
Click to expand...

yeah, agreed, IS do have to really sort this problem out!
 
hj2k_x said:
Why the sudden hatred of IS? They have the most competitive dsl packages out there ATM, despite telkom's monopoly!
Click to expand...
Why ? Cos they're hard-capping.
 
What I enjoy about these IS capping threads, is the equal division. Even the high-end users are divided in opinion.

It is a remarkable occurrence - and shows us what these froums could be like.
Up till now, Telkom (spit) receives flak for everything (and they deserve said flak).

IS has shown the way in a true customer centric approach - some people will always be upset, and others will not be - and each has there own points of view, so that is OK.

Had IS received nothing but abuse over this, that would have shown their total disregard for their users - as it is now, it is a healthy situation, with lively debate.

Hats off to IS.
 
hj2k_x said:
Which they have every right to do accoring to the contract that we all signed!
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So ? I can still hate them for doing it.

Lets draw some analogies :

I sell PC's. In my ads / terms and conditions I stipulate that support is charged at R250 per hour. Customers phone me and I (for whatever reason, but probably because I'm trying to build a customer base) provide free support. I do this for a year. Now too many support calls come in, or I just decide it's time to start charging ... so I bill the customers R250 per hour.

or for the more sinister :

I sell illegal firearms on the street. To keep my customers coming back to me, I provide bullets with the guns, at no charge. One day (and it'd probably be my last day on the job ;) ) I decide no more free bullets.

You think the people who were previously getting free support / bullets aren't gonna get pissed at me ?!?!?!

The point is that, regardless of their terms, IS set a precedent of providing uncapped local access and that is suddenly taken away.

I remain hating IS, Telkom, M$ and those fsckers at SARS.
 
masticore said:
So ? I can still hate them for doing it.

Lets draw some analogies :

I sell PC's. In my ads / terms and conditions I stipulate that support is charged at R250 per hour. Customers phone me and I (for whatever reason, but probably because I'm trying to build a customer base) provide free support. I do this for a year. Now too many support calls come in, or I just decide it's time to start charging ... so I bill the customers R250 per hour.

or for the more sinister :

I sell illegal firearms on the street. To keep my customers coming back to me, I provide bullets with the guns, at no charge. One day (and it'd probably be my last day on the job ;) ) I decide no more free bullets.

You think the people who were previously getting free support / bullets aren't gonna get pissed at me ?!?!?!

The point is that, regardless of their terms, IS set a precedent of providing uncapped local access and that is suddenly taken away.

I remain hating IS, Telkom, M$ and those fsckers at SARS.
Click to expand...

I see. really bad analogies there but i see that you are not going to be convinced whatever i say, so good luck with ur hating then:)
 
hj2k_x said:
Which they have every right to do accoring to the contract that we all signed!
Click to expand...

hj2k_x, is there more than 1 person posting under your nick ? I ask because you portray very different opinions. Here you seem to be in agreement with the hard-cap crap, but in these posts you are obviously against it :

http://mybroadband.co.za/vb/showpost.php?p=488438&postcount=25
http://mybroadband.co.za/vb/showpost.php?p=488657&postcount=53
http://mybroadband.co.za/vb/showpost.php?p=489461&postcount=67
http://mybroadband.co.za/vb/showpost.php?p=489485&postcount=69
http://mybroadband.co.za/vb/showpost.php?p=489846&postcount=78

Here's a multiple choice question for you :

A : there are 2 or more people posting under your login
B : I've completely missed the boat and misunderstood your position
C : you're schizo
D : your opinions change faster than the petrol price
E : there is no E. Move along.
 
masticore said:
hj2k_x, is there more than 1 person posting under your nick ? I ask because you portray very different opinions. Here you seem to be in agreement with the hard-cap crap, but in these posts you are obviously against it :

http://mybroadband.co.za/vb/showpost.php?p=488438&postcount=25
http://mybroadband.co.za/vb/showpost.php?p=488657&postcount=53
http://mybroadband.co.za/vb/showpost.php?p=489461&postcount=67
http://mybroadband.co.za/vb/showpost.php?p=489485&postcount=69
http://mybroadband.co.za/vb/showpost.php?p=489846&postcount=78

Here's a multiple choice question for you :

A : there are 2 or more people posting under your login
B : I've completely missed the boat and misunderstood your position
C : you're schizo
D : your opinions change faster than the petrol price
E : there is no E. Move along.
Click to expand...

LOL dude. Nice researching there! No it is just me!

Let me set the record straight here! I am on IS and have managed to use 90 gigs a month for the past two months.

I am a student so can only afford one account per month. Thus, when IS announced that they were hardcapping i was very disappointed! But it is not IS who is to blame. It is telkom. They are at the root of all the problems.

IS still remains one of the best isps in the country and its 3gig/30 accounts are way better than similar telkom offerings.

In addition to this, many people have been moaning about the fact that some kind of precedent was sat by IS not capping for a period of time that it was unacceptable to them to suddenly implement the hardcap that they talk about in their contract.

Now i doubt that this argument for precedent would stand up in court(and i am studying law btw) but either way. The contract we all signed said that we were all aware that they were not implementing the cap then BUT that they COULD at any time.

That time has come now, and whilst many choose to b1tch and moan about it, few actually know the true facts or are willing to do anything about anything to do with telkom's abuse of their monopoly or the state of telecommunications in this country!

i hope that clears it up for you!
 
andres101 said:
You understand it wrong!

IS has ATM links into telkom, which is used for ADSL traffic.
Click to expand...
Thats the point I was making. IS pay for those links and there is a limit on the traffic through those links.

http://www.mybroadband.co.za/nephp/?m=show&id=2212

That was always my understanding of the peering link. (Edit: I thought the Peering link was the ATM Link)

Cheers

Abe
 
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masticore said:
I sell PC's. In my ads / terms and conditions I stipulate that support is charged at R250 per hour. Customers phone me and I (for whatever reason, but probably because I'm trying to build a customer base) provide free support. I do this for a year. Now too many support calls come in, or I just decide it's time to start charging ... so I bill the customers R250 per hour.
Click to expand...

I understand where you are coming from. But this analogy is more like "I provide free support for a year, then find I cannot cover my overheads, indeed I cannot even afford to eat!"

The infrastructure and bandwidth that IS has to buy to keep pace with an ever growing number of users trying to use "unlimited" local bandwidth is probably beginning to take a big toll on their bottom line. Look at what Verizon are doing - 2c a MB local wholesale - thats a grand for 50GB, as they try to cover their costs.

There is no free ride in SA on data lines. And Telkom screw IS just as they screw us all.
 
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