Frequent Disconnects with Huawei E620 and VM 128K SIM

ginggs

ginggs

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Hi, last night I finally got my Virgin Mobile 128K SIM activated, thanks again Piesang!

In comparison to the service I get from MTN, I get higher peak speeds through Virgin Mobile, but the average throughput seems lower.

So far I have been unable to complete the tcp/IQ test on Virgin, had no problems on MTN.

The biggest problem I have is that I get frequent disconnects, Windows plays the sound of a device being disconnected and reconnected and I am no longer on the internet. Sometimes this is accompanied with a message from the datacard's software saying the card is invalid. I suspect that there are still compatibility problems with these new 128K SIM cards. I haven't experienced a similar problem with my MTN 128K USIM.

Anyone else having the same issue?
 
ginggs said:
Hi, last night I finally got my Virgin Mobile 128K SIM activated, thanks again Piesang!

In comparison to the service I get from MTN, I get higher peak speeds through Virgin Mobile, but the average throughput seems lower.

So far I have been unable to complete the tcp/IQ test on Virgin, had no problems on MTN.

The biggest problem I have is that I get frequent disconnects, Windows plays the sound of a device being disconnected and reconnected and I am no longer on the internet. Sometimes this is accompanied with a message from the datacard's software saying the card is invalid. I suspect that there are still compatibility problems with these new 128K SIM cards. I haven't experienced a similar problem with my MTN 128K USIM.

Anyone else having the same issue?
Click to expand...

Yes, got the same problem. Some days it's really good, +-200kbps, other days I keeps on disconnecting and not getting any speed past 12kbps.

Keep the MTN pre-paid simcard on standby for these occasion. Strange enough when I use the sim in my phone its very stable and fast.
 
I also have the problem of disconnects with the VM 128k sim in my MTN Huawei Data card. I also got the "Data Card Invalid" message.

The speeds I got so far were less than 100 kbps!

For these reasons I will stay with MTN for the time being, and only use my VM sim card as a backup.
 
piranha786 said:
Hey


cheapest option I could find was taking it on contract. R49/m * 24 = R1200
(and you can use the free minutes)

cash the card cost over R2000.
Click to expand...


Are you saying that i can take out a contract, pay R49 (all costs included i hope) a month for 24 months and use my Virgin Mobile Sim Card?
 
stocksie said:
Correct and you also get R75? airtime on your MTN SIM for calls or R2/ mb data usage
Click to expand...

The R49 pm deal is for the Mycall 100 contract (AFAIK).

You get 85 minutes off-peak and 15 minutes peak. You can only use it for voice. You can purchase additional data bundle on that contract.

The best would be to use the SIM card in another phone for voice calls, and get a PAYG SIM card from MTN or a V0 starter pack from Virgin Mobile for the data card.
 
Yes that is the way to go. When you realise how pleasurable it is to use MTN's faster more reliable service though you will be inclined to use the more expensive service. The VM network must be more stable before I can use it for business when travelling. When on business you dont want to be fiddling with sims and dropped connections etc.
 
stocksie said:
Correct and you also get R75? airtime on your MTN SIM for calls or R2/ mb data usage
Click to expand...

If you take the MyChoice75 contract you pay R75 per month and get R75 airtime to use as you choose; voice, sms or data.
 
ginggs said:
Hi, last night I finally got my Virgin Mobile 128K SIM activated, thanks again Piesang!

In comparison to the service I get from MTN, I get higher peak speeds through Virgin Mobile, but the average throughput seems lower.

So far I have been unable to complete the tcp/IQ test on Virgin, had no problems on MTN.

The biggest problem I have is that I get frequent disconnects, Windows plays the sound of a device being disconnected and reconnected and I am no longer on the internet. Sometimes this is accompanied with a message from the datacard's software saying the card is invalid. I suspect that there are still compatibility problems with these new 128K SIM cards. I haven't experienced a similar problem with my MTN 128K USIM.

Anyone else having the same issue?
Click to expand...

was a solution found for this problem.???


Sean
 
sean12 said:
was a solution found for this problem.???Sean
Click to expand...

I have been in contact with Rugan from Virgin's data department, but haven't heard anything yet. Perhaps if more people report the problem they might realize it is not isolated.
 
Just spoken to Rugan again, they're going to send me another 128K SIM. He said this is is the first they're heard of this problem.
 
sean12 said:
Lucky you to be offered a 2nd 128 SIM. I am still waitng to get the 1st one or any information form VM.
Click to expand...

I wouldn't count myself lucky, I've been waiting since the 6th of July to be able to use my datacard on Virgin Mobile.

I was told on Thursday they would do the SIM swap, "reprogram" the new SIM, test it, then send it to me and that my current 128K SIM would be deactivated and I wouldn't be able to use it over the weekend.

The new 128K SIM arrived by courier today. This evening I put it in my phone to activate it before putting it in the datacard, and found it had no signal. Then I realized they hadn't already done the SIM swap, this was confirmed when I put my current 128K SIM in my phone and it got a Virgin signal. So who knows if they actually did "reprogram" the SIM and test it, or whether I just got another one the same as I already have. :mad:
 
Trying out my 2nd 128K SIM, behaves just like the first, my datacard still seems to reset from time to time, losing the internet connection.

Results from: http://212.19.68.252/speed.html

First 128K 113383 msecs: Download speed = 1156 Bytes per sec, Approx = 10K bits per sec
Second 128K 160972 msecs: Download speed = 814 Bytes per sec, Approx = 7K bits per sec
Third 128K 146350 msecs: Download speed = 896 Bytes per sec, Approx = 7K bits per sec
Fourth 128K 161843 msecs: Download speed = 810 Bytes per sec, Approx = 7K bits per sec

Results from: http://www.telkom.co.za/attheoffice/products/dsl/speed.html

Estimated line speed: 15.3 (kilobits/second)

To top it off, Virgin's SMTP server, mail.cmobile.co.za appears to be unavailable, so I'm giving up for now.
 
Piesang said:
Same problem I have. Disconnects and slow speeds. Data card resets and then it have to pick up the sim again.
Click to expand...

They shoud change their name to Disappointment Mobile.

So much for them shaking up the industry.

I have reverted back to the Tried and Tested MTN.

Maybe in 6 months they will be ready.

I wonder if they will get the number portability right???

Sean
 
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