I burst way of doing business?

hahahhahaa try telkom DSL just check the level of complaints coming from there...
 
Well it might be Hellkom

but at least you can use it 80% of the time and the guys on the helpline have some knowledge to help you out.

Not one week has gone by this last two months that I didn't have to call the iBurst call center - that really gets to you!!
 
who.is.michael said:
but at least you can use it 80% of the time and the guys on the helpline have some knowledge to help you out.

Not one week has gone by this last two months that I didn't have to call the iBurst call center - that really gets to you!!
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I understand your frustration, but as has been said many times before - iBurst either works for you, or it doesn't. When it does, it's great. When it doesn't, well, it sucks.

The same advice goes out to all prospective clients. Test, test, test. Get a provider to come to your home and do a practical demonstration before signing. Make use of the 7 day window too.
 
Raithlin said:
I understand your frustration, but as has been said many times before - iBurst either works for you, or it doesn't. When it does, it's great. When it doesn't, well, it sucks.

The same advice goes out to all prospective clients. Test, test, test. Get a provider to come to your home and do a practical demonstration before signing. Make use of the 7 day window too.
Click to expand...

Hmmm, ok so I used to have one of the best speeds on this forum and I dropped right down since this upgrade, service or whatever it was supposed to be, so please tell me why I should accept to be downgraded to one of the lowest levels.:rolleyes:
 
Raithlin said:
I understand your frustration, but as has been said many times before - iBurst either works for you, or it doesn't. When it does, it's great. When it doesn't, well, it sucks.

The same advice goes out to all prospective clients. Test, test, test. Get a provider to come to your home and do a practical demonstration before signing. Make use of the 7 day window too.
Click to expand...


I did as you suggested, and was happy with the service initially. I have an external directional antenna pointing at the tower 1.29 Km away (LOS), my speed fluctuated between 1.2 – 1.6 Mbps (in full coverage area), currently I am around 50kbps and when it works it peaks at 500kbps.

In 2005 I never had any issues (excluding those from UUNet), however this year was atrocious, to say the least. I am now paying R 600 for no or extremely slow access.

What do you suggest Raithlin?

PS. I have had eight different technicians (TradePage, NoWire, WBS, iBurst - Shaun Green) at my premises all doing the same tests, each with his own theory, as yet it is not resolved. Calling the Helpdesk is of no value?

Have tried all the different modems, antenna's - different premises, different PC's, the list is endless - so if it doesn't work for me in Cape Town's CBD I doubt its working for anybody else.
 
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I don't have the answers. I used to live just outside a very light green area on the iBurst map - and it went from 300kbps to unusable, just as yours did.

Only reason I'm happy now is because I moved - and now I'm 2km from the same tower. I can see you folks have tried to resolve this, and I think iBurst should make a serious effort to do so (previous attempts obviously failed), and I also think it is only fair that others know about this (in order to make a factual, non-biased decision) - but iBurst must have done something right to get "broadband provider of the year", don't you think? (Or is it just the lack of competition :D)
 
and it went from 300kbps to unusable, just as yours did.
Click to expand...

they changed the antenna configuration... I've found this is what causes it. At least it's not where I live where they've put more basestations to solve customer complaints, now forcing most users to use directional antennae or else suffer with "basestation hop"
 
Don't think iBurst deserves BBP of 2006!

JTech - spot on!
Raithlin - have a look at one of my previous posts, pasted below - edited.

who.is.michael said:
Who voted and where was this advertised and what was the sample size, etc.

Which survey are you referring to? As long as you are not referring to myADSL, they voted Sentech as the best BB provider in 2005 (due to lack of an alternative), LOL - their assessment doesn't have much value - beyond keeping all the Joburg companies happy - although myADSL is seen as a consumer protector they can't afford to ruffle feathers, they need sponsors. Their survey doesn’t say much - what they did, is compare rotten apples with rotten apples, it doesn’t indicate if the service provider is any good – if they did go about it in the correct way and truly fulfilled their consumer protection role, they would have had no sponsors or credibility left by now - not that they truly deserve it (credibility). This is the way the little rotten system works in our dark Africa. The boat is too small, you rock it and you’ll fall out - and who suffers the consumer.
Click to expand...
 
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