Re-inventing Dell

 
Dell has been nothing but superb service to me, my laptop broke 2 times and the next morning a techie arrived and fix it on site!! iv had dells for 6 years and they really are super!!!
 
DOOMIE61 said:
Dell has been nothing but superb service to me, my laptop broke 2 times and the next morning a techie arrived and fix it on site!! iv had dells for 6 years and they really are super!!!
Click to expand...
I notice you said your laptop broke rather than 'I broke' - maybe an oversight but having that happen twice isnt exactly a selling point to me ;)

We recently bought a few dells - not everyone deserves a Mac after all - and the only redeeming thing about them was they were cheap - a few of them have also had to be repaired come to think of it. :eek:
 
I love DELL's proprietory RAID controllers that you cannot get drivers for come hell or high water.
SUXXORZ!
But .. admittedly a good way to force us to use them for support.
Oooooh .. look .. a Fidutjsu Simens [sp] ... that uses STANDARD drivers.
Guess who's getting my money next.
 
I dont trust any distributor that forces you to buy windows with your pc.
 
Well, I have a Dell laptop and am very happy with it. No hassles at all (yet).
 
I've heard lots of people say they've had no hassles with a dell laptop.
All of them fail to mention the laptop's age.

And .. those that do have hassels say nothing cos they're too embarrassed to admit to the cost of the "repairs".
 
stoke said:
I've heard lots of people say they've had no hassles with a dell laptop.
All of them fail to mention the laptop's age.

And .. those that do have hassels say nothing cos they're too embarrassed to admit to the cost of the "repairs".
Click to expand...

I have a dell laptop, bought it 6 months ago from the US and imported it to South Africa. So far, the local Dell support has been great. My charger broke and they replaced it the next day. I'm upgrading to an additional two year warranty for R1000. I have also sold many different brands of laptops and not had the same wonderful experience. Battle to get parts, in some cases (though ICSS who uphold the warranty) I’ve had to wait more than a month for a simple replacement of a hard drive and three months for a screen card. Give dell a chance, but then again buy cheap buy twice. :D :D
 
Dell

Hi all,

For what it's worth in the discussion about Dell Computers, I can not regard them highly at all. I bought a top spec Dell Laptop a few years back which never worked and had to fight with them for 4 months before they agreed to service it. (This is despite the fact of the extra warranty I bought with the laptop). It turns out that even after they 'serviced it', it still did not work and eventually had to sue them in court to get my money back.
 
Buy a Dell if you want to.
Just don't get too attached to it.
You'll only have it half the time, the other times it would be fixed.
Spend your money wisely and buy a Fujitsu-Siemens!
 
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I deal with Dell equipment everyday. Over the past 5 months I have worked here in JHB I have experienced quite a few problems with Dell.

Firstly there have been a few faulty laptops, one of which I remember they refused to replace for quite a while for some unknown reason (I think the main reason was because they failed to log all our complaints and told us it was our fault, it was an inconsistent problem and they sought to close the call before providing any feedback). We had a start-up division who could not afford to have one of their main people sit with a faulty laptop all that time but Dell didnt care. Ended up being a faulty processor according to their techy.

Also they completely stuffed up our order for laptop bags and we ended up having to give some of our users the wrong type of bag for the model, ie a D420 travel laptop with a D620 mother huge bag.

Our customer service has not been that great.
 
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