Who is to blame for slow speeds

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benitok

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Hi all,

Since Saturday night again, my 384 ADSL line speed has dropped to below 56kbps (average of 6.99KB/sec). Telkom has been out to my house, tested the line and no fault was found (that was on the 15 March). Since then my line was running fast until 24 March in the evening.

I phoned Telkom Sunday morning and the telkom person told me that she can see my ADSL 5100 modem (router) connects at 384 and everything does look ok. She said that the problem is most likely at the ISP as they don't have enough bandwidth allocated to them to handle the load and that this is something that SAIX and they must sort out and not Telkom.

I don't know if this is true, so I would like some input from you guys. My ISP is Imaginet, I don't think it's the ISP because I went to my mom's house in Gordens Bay and her line was fast. (I live in Sonstraal Heights, Cape Town)

My brother works at a company in Stellenbosh and their ISP is Internet Solutions and they are also experiencing slow speeds.

So my question really is, who is to blame and how does one proof it.
 
Last edited:
Same here.
Been crap since Thursday evening for me. Have to refresh pages several times before they load, and when they do, it takes 10 minutes.
This is in Stellenbosch, with both a SAIX and an IS account.
 
You can only try to prove it by using your same account on another line. If it is still slow then it should be a general problem on the IS or SAIX networks, often happens with international etc.

The ISP excuse sounds suspect, but I suppose it could be. It is obviously false though if the same account works fine in another location.
 
The last few days have been terrible. I have three accounts, SAOL, IS and Imaginet. Doesn't matter which one I use. I would humbly suggest that the problem lies with Telkom, not the ISP. Either they are working on something or there is simply not enough bandwidth allocated for the number of users. I strongly suspect the latter. Actually it's probably a bit of both.
 
If you're all relatively close to each other, the shortage of bandwidth is more than likely at the exchange, and it needs to be upgraded there...
 
Same here, it's starting to get annoying ;)
 
Randburg Exchange

Closer 5 with TelkomInternet 3gig. 4096/384.

Downstream SNR is low now at 9 to 10 db. usually at 11+.

Telkom speed test is 416 - 417 KB/Sec. usually 434.

The downloads are a little slower than usual at 12:32 today.
 
Saix.net newsgroups have been down for a couple of days so... maybe there's a link. (They were back on line this morning).
 
Closer to Cape Town CBD with 384 and also been having these problems, really slow speeds, response times and pages are timing out all the time

it would be nice to finally pay a compliment to the SA internet story rather than criticize its aspects all the time, but the powers that be in SA don't make it easy, in fact, its almost impossible!!
 
I have a TelkomInternet account and it's been craptastic since this weekend. My pings on World of Warcraft are sitting at 2500ms :(

This is ridiculous! :(
 
Something is definately wrong

:mad: I had problems on Friday the 23 March. I eventually phoned my ISP (axxess) and they said that SAIX was down and it was a general problem. It came right later that day but it has been slow over the weekend. I am having hassles tonight (connecting to WoW). What is going on??? I am suprised there isn't more noise being made about the problem...
 
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