Nashuamobile Rip off

M

Maelly

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My MTN Pro Call 120 contract is expiring on the 13th of May 2007. I qualified for an upgrade since the first of January 2007 but I have been waiting for the Nokia N95.

In February I inquired what will happen to my current contract should I not upgrade by the 13th of May. One of Nashua's Upgrade Consultants told me that my contract will "continue running on a Month-to-Month basis"!!! Basically this means that I will continue paying the current Pro Call 120 subscription even though my contract has expired.

I did not take much into this thing cause I thought I will probably upgrade by May 13th. I called this guy again today and he told me that the Nokia N95 was available but I will need to cough out R2600 plus R315 monthly subscription. Obviously I am not prepared to pay that much!!! I then told him that should the phone not be available Free on Pro Call 120 by May 13 then I will just go the Prepaid route.

To my surprise, he told me that I need to fax a letter to Nashua head office and I need to give them 90 f*****n days notice!!!! This means that I will continue to pay for this phone for 2 more months even though the contract will be up!!! I told him that there was no way that I can do such thing. I then went to check the fine print on my contract. Just as I thought, THERE IS NO CLAUSE THAT MENTION ANYTHING ABOUT 90 DAYS NOTICE PERIOD!!!

Have anyone ever heard of such practice? What are my options here guys?

Thanks a lot for taking time to read this long post, much appreciated guys.
 
@ EliasMH
I had exactly the same problem (different phone) with Nashuamobile and after pointing out some legal limitations to their 'contract documentation' they agreed to my point and reduced the 90 day to 30 days. PM if you want the details
 
eish, I feel your pain... I have just upgraded 4 contracts and I'm now sitting with 4 x D900's (and another 2 contracts next month :( )
 
If I were in your shoes I would just cancel the debit order as soon as the contract expires. I won't pay them a cent more after that. They can't do anything to you. You signed a contract for 24 months, not 25 or 26 or even 27 months.

If you have to pay more then it is breach of contract on their side, not yours, because you fulfilled your part of the 24 month contract.
 
Just port to MTEL and you will never have such problems and you'll deal with MTN direct.Good luck EliasMH.
 
Yeah, that sounds a bit steep for the N95. R2600 and yur contract will then be R315 per month... eish...

What does the N95 cost cash ??

Cause 315x24months = R7560
+ the R2600 comes to a total of R10,160 <--- ouch
 
I will call this Upgrade Consultant dude tomorrow morning and point out to my contract. I will feedback to you after that. NB: there is no way in hell am I paying any more cent after the 13th of May, even if I have to sue them!!!
 
Piesang said:
If I were in your shoes I would just cancel the debit order as soon as the contract expires. I won't pay them a cent more after that. They can't do anything to you. You signed a contract for 24 months, not 25 or 26 or even 27 months.

If you have to pay more then it is breach of contract on their side, not yours, because you fulfilled your part of the 24 month contract.
Click to expand...

Do as Piesang said after the May 13.;)
 
EliasMH said:
I will call this Upgrade Consultant dude tomorrow morning and point out to my contract. I will feedback to you after that. NB: there is no way in hell am I paying any more cent after the 13th of May, even if I have to sue them!!!
Click to expand...

And you can sue them if they take any money from your account after your contract has expired.
 
u don't have to upgrade yur contract. once the contract time has expired, the contract is no more..
 
Piesang said:
If I were in your shoes I would just cancel the debit order as soon as the contract expires. I won't pay them a cent more after that. They can't do anything to you. You signed a contract for 24 months, not 25 or 26 or even 27 months.

If you have to pay more then it is breach of contract on their side, not yours, because you fulfilled your part of the 24 month contract.
Click to expand...

Be careful. Those terms and conditions (90 day cancellation) are in almost all cell phone contracts. The cell phone contracts are the most one sided contracts you will find in law almost to the extent that they are not enforceable because they fly in the face of "reasonable".
 
Eish, guys, I'm screwed!!! It turns out that there is indeed a clause that says I need to give them 90 days!! I have requested them to mail me the one that they have (the one I signed and faxed). The way things looks at the moment its either I port to MTNSP or upgrade by May 13th, the former looks like a better option cause I have had it with Nashua.

Tell me guys, does this 90 days notice apply to all the SPs excluding Vodacom and MTN SP. I know for a fact that with Voda and MTN SP a number automatically disconnected when a contract is up!! Yopur views guys while I decide what to do....

Thanks
 
Abe said:
Be careful. Those terms and conditions (90 day cancellation) are in almost all cell phone contracts. The cell phone contracts are the most one sided contracts you will find in law almost to the extent that they are not enforceable because they fly in the face of "reasonable".
Click to expand...

But I am not "Canceling" my contract, my contract is expiring!!!!
 
My advice to anyone reading this thread:

Steer clear of Nashua Mobile at all costs!!!

This is the most useless company (apart from maybe MWEB and Multichoice) that I have ever had to deal with. I am quite certain that they don't have an MD, just some automated junkie with a canned response to all queries. You cannot get anything done with them because either they don't understand you, or they have no interest in your problem.

I have now given them 140 days notice to cancel one of my contracts and so help me if they don't cancel it on 31 August, I will have some kind of a meltdown!
 
AmaZulu said:
My advice to anyone reading this thread:

Steer clear of Nashua Mobile at all costs!!!

This is the most useless company (apart from maybe MWEB and Multichoice) that I have ever had to deal with. I am quite certain that they don't have an MD, just some automated junkie with a canned response to all queries. You cannot get anything done with them because either they don't understand you, or they have no interest in your problem.

I have now given them 140 days notice to cancel one of my contracts and so help me if they don't cancel it on 31 August, I will have some kind of a meltdown!
Click to expand...

Thats the problem with most of the big companies. They think they don't need us.:rolleyes:
 
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