ICASA-Telkom-MyADSL Meeting

rpm

rpm

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Hi folks

We have just returned from a meeting with Telkom and ICASA, called by ICASA, to discuss and possibly resolve (find a middle ground) some of the complaints from our members regarding Telkom’s provisioning of the ADSL service - with specific focus on the ADSL regulations. This was a pro-active step by ICASA and something I think they should be commended for.

Some agreements have been reached to alleviate some pressure off ICASA’s Consumer Complaints Commission (CCC), but some issues remain unresolved and will require an official ruling from the CCC.

What is very encouraging is that ICASA’s new CCC takes your complaints very seriously, and has in fact resolved many issues since their inception. They have called individual members to ensure that the problems they experienced with installation times and fault resolution issues have been resolved by Telkom.

I will give a full run down of the issues discussed and will obviously ask your feedback on how we should proceed.

Regards,

RPM
 
Cool, hope you knock them out uncle rpm! :p
 
Very, very positive news, the first in a long time to hear.

Excellent news!

I'm full of hope again - maybe the tide have turned in favour of us consumers.
 
rpm said:
What is very encouraging is that ICASA’s new CCC takes your complaints very seriously, and has in fact resolved many issues since their inception. They have called individual members to ensure that the problems they experienced with installation times and fault resolution issues have been resolved by Telkom.
Click to expand...
Sorry to deviate from Topic.

My brother who lives in PE faxed an application for ADSL on Thursday last week
3 working days later, this Monday to be exact, Telkom phoned him to ask whether they can come and install the line. They arrived as per scheduled time and installed the ADSL line, leaving my brother quite a happy chappy with his new reliable (still a bit expensive:D ) ADSL connection.
Well done Telkom.
 
They are trying to sweeten us with quick installs (my mon recently got hers in about 3-4 days as well where as I waited 3 months a year or so ago)

I suspect that they are also very aggressively trying to lock unsuspecting and noob ADSLers into long term contracts.

Not enough to just have quick installs. So sit and rotate Telkom. You are squirming like a kid bust with his hands in the cookie jar.

Recent developments on the Neotel front are very encouraging and I cant wait to see Telkom cut down to size.
 
Encouraging news indeed. Now waiting to see some real life changes, not just paperwork.
 
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