martmeister
Well-Known Member
I am sadly in a "discussion" (more like a full on argument) with Telkom. As you might know, you need to give them 30 days notice via a fax (011 477 7292). Now being Telkom I called right after I faxed them the notice on the 31st May to make sure they got it and they did.
I now notice that the line is still active. I called up Joburg cancellation department and they say they never got the fax. Surprise surprise!!
Things to remember:
1. You need to give them 30 days notice for the ADSL line.
2. Fax them: 011 477 7292
3. Make sure they get your fax (phone: 011 477 7310 or 011 477 6166). Take down ladies name, it will either be Hender or Denise.
4. Keep proof of Fax, both original and sent confirmation from fax machine.
5. If after the 30 days the line is still active you can pop into a Telkom shop with the goodies above that you have kept and they have to "suspend/cancel" the line on the spot based on the information you have given them. Obviously they should credit you the money they have been overcharging you.
I hope this helps.
Update: If you are lucky enough to be close to a Telkom shop, then do yourself a favour and go there to organise any cancellations or changes or whatever. I have used the ones in Sea Point and Tygervalley (CPT)and believe it or not they sort out your issue on the spot. If they can't then they usually phone someone who can help you.
Another Update (March, 2009): I have just left for "greener" pastures (Seattle, US) and when I cancelled my account (both phoneline and ADSL), I just had to call the telkom helpdesk 2 days before I wanted to cancel my line and viola it was canceled. I actually tried to call my line after they said it would be disconnected and it was indeed disconnected. So it worked.
I now notice that the line is still active. I called up Joburg cancellation department and they say they never got the fax. Surprise surprise!!
Things to remember:
1. You need to give them 30 days notice for the ADSL line.
2. Fax them: 011 477 7292
3. Make sure they get your fax (phone: 011 477 7310 or 011 477 6166). Take down ladies name, it will either be Hender or Denise.
4. Keep proof of Fax, both original and sent confirmation from fax machine.
5. If after the 30 days the line is still active you can pop into a Telkom shop with the goodies above that you have kept and they have to "suspend/cancel" the line on the spot based on the information you have given them. Obviously they should credit you the money they have been overcharging you.
I hope this helps.
Update: If you are lucky enough to be close to a Telkom shop, then do yourself a favour and go there to organise any cancellations or changes or whatever. I have used the ones in Sea Point and Tygervalley (CPT)and believe it or not they sort out your issue on the spot. If they can't then they usually phone someone who can help you.
Another Update (March, 2009): I have just left for "greener" pastures (Seattle, US) and when I cancelled my account (both phoneline and ADSL), I just had to call the telkom helpdesk 2 days before I wanted to cancel my line and viola it was canceled. I actually tried to call my line after they said it would be disconnected and it was indeed disconnected. So it worked.
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this could help many in the future. Thank you. 
