Telkom releases ADSL SLA

I am officially no longer going to pay my ADSL access portion of my phone line... I mean WTF....

"the refund will be for the line rental portion of the ADSL line"

****ING ****S ... excuse the language
 
Piss poor effort on their part imo...

And the line rental portion?.. more often than not, I've found at clients premises that the phone line works, but the ADSL doesn't... they can take their line-rental credit and shove it as far as i'm concerned... if we are to believe them, it has nothing to do with the ADSL so why are they prepared to credit on it?
 
It is not clear why the line rental portion – which is the cheapest portion of an ADSL service at R 111-90 per month – was selected and not the full cost of the ADSL service. A logical choice would have been the combination of the line rental and ADSL access charges.
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- Telephone line not working : Claim from 10210, and get your portion of the R111.90 back for that.
- ADSL line not working : Claim from 10210, and get your portion of the R111.90 back for that.

HU? That's the same thing. This is bull!

It should be :
- ADSL line not working : Claim from 10210/0800 DSL DSL, and get your portion of the R152.00(384Kb)/R326(512Kb)/R413(1/4MB) back for that.

Outrageous!
 
Completely outrageous if you ask me...

*goes off to cancel my ADSL order*... bugger that for a joke.. I refuse to deal with this company in any way shape or form....
 
Credits will be given in the event of the DSL service being unavailable for a continuous period of more than 24 hours. The clause however only incorporates the line rental portion of the service and excludes the first 24 hours of downtime.
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loophole alert!
 
If I am forced to get an ADSL at any stage in the future, I will be altering that contract... There is no ways I as a consumer are going to accept terms that negatively impact on me. As for something else I've just noticed, they've basically shifted all the work for monitoring the network onto the consumers. Do they have no fault reporting systems installed at all?
 
ToxicBunny said:
If I am forced to get an ADSL at any stage in the future, I will be altering that contract... There is no ways I as a consumer are going to accept terms that negatively impact on me. As for something else I've just noticed, they've basically shifted all the work for monitoring the network onto the consumers. Do they have no fault reporting systems installed at all?
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They want to have cushy jobs.

If this goes on, then we'll be forced to replace our own lines at one stage...
 
This is bad... I'm starting to think maybe mon-capitan-whyfry might actually be onto something with his "private telecoms network"
 
It is not clear why the line rental portion – which is the cheapest portion of an ADSL service at R 111-90 per month – was selected and not the full cost of the ADSL service. A logical choice would have been the combination of the line rental and ADSL access charges.
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Maybe Telkom themselves got confused between line rental and ADSL access rental? Maybe line rental means the ADSL piece? It seems rather stupid. Sometimes, your ADSL may be down, but your phone line is still working. Does that mean you can't claim then?
 
Telkom is forcing me alternative actions - Alcohol & smoking and more angry sex

This is truely such a waste of time honestly
 
Leaving ISPs in the dark

What is also disconcerting is the fact that Telkom have left ISPs in the dark, and have not communicated regarding the ADSL SLAs and their introduction, despite requests for information. The result is that ISPs are reading the first of this in the press.
 
anyone have a copy of the Telkom page from the link? As the link seems to be down :)
 
Telkom commits to attend to faults reported by the customer during office hours and will endeavour to have the DSL Service restored in the shortest possible time.
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Telkom will attend to faults reported by the customer during office hours and will apply its reasonable endeavors to have the ADSL service restored in the shortest possible time.
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What does that really mean - considering that Telkodemonopolies' ADSL Fault Reporting number 0800375375 is usually available 24*7??? - albeit with a very long on-hold waiting time...

So if I phone in a fault report to Telkodemonopolies outside of what it deems to be its unspecified office hours, then Telkodemonopolies will file 13 that fault report bcos it was reported outside of the unspecified office hours...

Or maybe Telkodemonopolies was referring to the customer's own office hours?
 
Telkom has absolutely no idea how much damage they are doing through the excessive use of their legal department to screw over instead of assist their customers in creating an environment where the customers can feel empowered and boost public confidence in this beast of a company. They are extremely confrontational in their dealings with their lifeblood rather than making things open and honest.

Nobody wants Telkom to shoot themselves when making SLAs or dealing with their customers. We just want a win-win scenario rather than a win-lose scenario.

Telkom is really proving what I've said many times before. It's corporate culture is so rotten that it is beyond repair. The people and the management there has developed around a "way of doing business" that is completely irreconcilable with a competitive environment.

If ever we get proper competition in to nail Telkom, Telkom WILL NOT be able to handle it from an organizational point of view. It is too much of a monopoly oriented business to be able to adapt. Its resources might help for a while, but after that it is doomed.

The easiest way to solve the current situation would be to break Telkom itself apart into smaller competing entities that are denied shares or cross shareholding by outside entities in each other.

Simple, yet we know it will not happen for decades to come.
 
the part i love is that if you and telkom cant reach agreement it goes to icasa for arbitration. in other words if you and telkom cant agree then telkom err i mean icasa decides.
 
Telkom credits you based on the service affected

stoke said:
- Telephone line not working : Claim from 10210, and get your portion of the R111.90 back for that.
- ADSL line not working : Claim from 10210, and get your portion of the R111.90 back for that.

HU? That's the same thing. This is bull!

It should be :
- ADSL line not working : Claim from 10210/0800 DSL DSL, and get your portion of the R152.00(384Kb)/R326(512Kb)/R413(1/4MB) back for that.

Outrageous!
Click to expand...

My ADSL was down for 3 days about two months ago, while my voice line was working fine. Telkom credited me for the ADSL portion only. They most certainly do seperate the ADSL rental and the voice line rental. If both were disconnected, I would have received credit for both service affected. You can confirm this by just dialing their call centre as well...:p

I think we are once again jumping up and down about nothing.
 
I object to the following .....

"4.5 Subject to clause 4.1 above, the Customer shall be entitled to a credit on the rental amount payable for the DSL Service in the event that the DSL Service is completely unavailable for a continuous period of more than twenty four (24) hours. The credit shall be a pro rata amount of the monthly line rental, for the duration of the interruption, excluding the initial twenty four (24) hours that the DSL Service is completely unavailable. The rental credit will be calculated and passed programmatically on the Customer’s account."

Unacceptable...... I would get back about R4.00 for every day that my "ADSL SERVICE" is offline as Telkom only issues credits based on "monthly rental"... Please note that term "monthly line rental" is not defined in the document.
 
Rooi Willie said:
My ADSL was down for 3 days about two months ago, while my voice line was working fine. Telkom credited me for the ADSL portion only. They most certainly do seperate the ADSL rental and the voice line rental. If both were disconnected, I would have received credit for both service affected. You can confirm this by just dialing their call centre as well...:p

I think we are once again jumping up and down about nothing.
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The fact is that Telkodemonopolies has released an ADSL SLA that on the face of it, unfairly disadvantages ADSL customers by stating that customers can only get a pro-rata downtime refund against the line rental fee, nowhere does the SLA mention that ADSL customers are entitled to such a refund against the ADSL [connectivity|access] rental fee.

It could be a mistake in Telkodemonopolies' ADSL SLA, but that does not change the fact that this mistake unfairly disadvantages ADSL customers, and if it is a mistake as opposed to intentional, then Telkodemonopolies needs to correct the mistake yesterday already.
 
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