Telkom's Bellville Installation

Johand

Johand

Expert Member
Joined
Jan 21, 2005
Messages
3,156
Reaction score
2,378
Location
Cape Town
Good thing Telkom released their SLA - because we might be claiming some money back. We are not lucky here in Century City, Cape Town - we were affected by every one of the following notices:

15 November:
Call Reference ID : STT000000006512
Failure Type : Network Failure
Problem Description : Link down on Bellville LIR
Time Down : 15 Nov 2007, 00:46:00
Time Up : 15 Nov 2007, 02:46:00
Impact : Clients will experience slow responses to International Sites
Site : Bellville LIR
Services Affected : International
Updates :

15 Nov 2007, 01:31:05 khomodp
Our Technicians are busy investigating

Resolution Description : Planned work completed
Cause of Failure : Planned Maintenance
Status : Resolved
Click to expand...

14 November:
all Reference ID : STT000000006504
Failure Type : Network Failure
Problem Description : Bellville Core
Time Down : 14 Nov 2007, 08:50:00
Time Up : 14 Nov 2007, 12:40:00
Impact : All Customers will experience intermittent connectivity problems.
Site : Bellville Core
Sites/Services Affected : All Customers
Updates :

14 Nov 2007, 09:04:11 padayak
Our techs are attending

14 Nov 2007, 10:25:36 padayak
Our techs are attending.

14 Nov 2007, 11:07:21 hlongsh1
Techs are busy attending to cable break.

14 Nov 2007, 11:51:14 hlongsh1
Our Techs are busy attending

14 Nov 2007, 12:41:52 padayak
Links restored, busy monitoring.

Resolution Description : Cable break repaired
Cause of Failure : Cable Break
Status : Resolved
Click to expand...

11 November:
Call Reference ID : STT000000006494
Failure Type : Network Failure
Problem Description : Link down between Bellville LIR and Rosebank LIR
Time Down : 11 Nov 2007, 13:45:00
Time Up : 11 Nov 2007, 05:13:00
Impact : Clients will experience slow responses to International Sites
Site : Bellville LIR
Sites/Services Affected : International
Updates :

11 Nov 2007, 14:47:23 khomodp
Our technicians are busy investigating

Resolution Description : Cable break repaired
Cause of Failure : Cable Break
Status : Resolved
Click to expand...

8 November:
Call Reference ID : STT000000006482
Failure Type : Network Failure
Problem Description : Cape Town
Time Down : 8 Nov 2007, 06:51:00
Time Up : 8 Nov 2007, 13:04:00
Impact : Clients will experience intermittend connectivity issues.
Site : Cape Town
Sites/Services Affected : Leased line customers and Dial-Up Users
Updates :

8 Nov 2007, 12:19:01 zumanm1
Our Tech attending to cable break since morning .

8 Nov 2007, 12:20:54 zumanm1
This faulure is log as now its is customer affecting.

8 Nov 2007, 12:28:27 zumanm1
This faulure is log beacuse its is now customer affecting. Tech were busy repairing cables since this morning at 6:51 am

8 Nov 2007, 13:03:58 zumanm1
all service has restored now busy monitoring.

Resolution Description : cable repaired.
Cause of Failure : cable break
Status : Resolved
Click to expand...

7 November:
Call Reference ID : STT000000006477
Failure Type : Network Failure
Problem Description : Bellville ESR 3
Time Down : 7 Nov 2007, 14:15:00
Time Up : 7 Nov 2007, 15:50:00
Impact : All ADSL Customers connecting to Bellville esr 3 will experience intermittent service interruptions
Site : Bellville
Sites/Services Affected : All ADSL Customers
Updates :

7 Nov 2007, 14:20:10 padayak
Our techs are attending.

7 Nov 2007, 15:18:15 padayak
Our techs are attending.

7 Nov 2007, 15:57:21 padayak
Service has restored, we are busy monitoring.

Resolution Description : Software reloaded
Cause of Failure : software failure
Status : Resolved
Click to expand...

and again on 7 November:
Call Reference ID : STT000000006476
Failure Type : Network Failure
Problem Description : Bellville - esr 3
Time Down : 7 Nov 2007, 10:25:00
Time Up : 7 Nov 2007, 12:30:00
Impact : All ADSL Customers connecting to Bellville esr 3 will experience intermittent service interruptions
Site : Bellville
Sites/Services Affected : All ADSL Customers
Updates :

7 Nov 2007, 10:30:01 padayak
Our techs are attending.

7 Nov 2007, 11:28:40 padayak
Our techs are attending.

7 Nov 2007, 12:12:31 zumanm1
Our techs are attending.

Resolution Description : Software reloaded
Cause of Failure : Software failure
Status : Resolved
Click to expand...
 
Can you tell me where you get these detailed notices please? Also, is it still going on?

I'm having trouble connecting (requires a few tries), and getting very poor speeds, connection drops etc, on both saix unshaped and verizon unshaped.
 
In typical Telkom fashion however, your line must be down for more than 24 hours concurrently before credit applies. None of these outages was more than 24 hours, but yeah... It does suck...
 
22 November :
Severity 1 Network Faults latest
Call Reference ID : STT000000006559
Failure Type : Network Failure
Problem Description : Bellville Esr 3
Time Down : 22 Nov 2007, 11:15:00
Impact : ADSL customers connecting to Bellville ESR 3 may experience connectivity problems.
Site : Bellville
Services Affected : ADSL Customers
Updates :

22 Nov 2007, 11:35:10 padayak
Our techs are attending

Cause of Failure : Unknown
Status : New
Click to expand...

it that time of the week AGAIN !

/sigh

Telkom really needs to do something about the Bellville exchange or whatever it is thats causing these sporadic disconnects. Its been going on for longer than I care to remember, and getting rather tiresome.

How would we go about claiming money back from telkom, because this is not cricket.
 
If the fault lasted for more than 24 hours (and you reported it the second it started) you might be able to get something off... but don't count on it... telkom are notorious for just ignoring you.

They're still trying to claim R1500 from me for an adsl line that i cancelled nearly a year ago, but they just didn't cancel.
 
was down here since 12. finally seems to have connected now again , sigh it seems we are affected by every single problem its like a weekly occurance
 
If I had to take a guess I'd say its broken equipment being patched up because helkom refuses to fork out and replace it, fixing the problem for good.

Either that, or its just the sheer incompetence we have come to expect from telkom.
 
Last edited:
As somebody pointed out to me earlier:

Welcome to the New South Africa!
 
Welcome to the New South Africa!
Click to expand...

Nothing to do with that. Telkom was incompetent long before 1994. But believe what you want. I suggest that you go ask Siener van Rensburg for FiOS.
 
Last edited:
Johand said:
Nothing to do with that. Telkom was incomponent long before 1994.
Click to expand...

Nothing like they are now, mate, believe me! At least in the "bad old days" their Technicians were trained and did a 3 year course and knew how to use their testing equipment.

2 days ago a techie arrived at the house and had no clue how to sync his router. Ok, he knew where the power button on his HP was but that was all. When the area manager arrived to "FIX THE PROBLEM" I found out the he (the area manager) did not know what a ping command was let alone what it told him. How can you fix something when you haven't a clue it exists in the first place?

No mate, in the past they were at least trained and even served apprenticeships. They were not perfect BUT they were infinitely better than what we are dealing with today.
 
Johand said:
Siener van Rensburg
Click to expand...

hahahaha !! :D

We will be having an all white government again anyday now, and reinstate apartheid while we're at it.

*cough*

dude plz, this is a serious discussion.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X