Recent content by gbotes

  1. G

    Frogfoot Port Elizabeth

    Thank you, Frogfoot. My ISP was on it, and some technicians arrived to deal with it. The reason for my post, however, was to share my experience, which is that fibre is NOT the reliable solution it is touted to be UNLESS it is installed with robustness in mind. My experience has been that it is...
  2. G

    Frogfoot Port Elizabeth

    Sigh. It's weekend, so of course there has to be another Frogfoot line issue. No connectivity since Thursday morning, in fact. Looking at the history of issues I've logged with my ISP, I see that on 27/09, 07/10, 11/10 and 20/10 I logged no connectivity issues. And in the time I've been with...
  3. G

    Frogfoot Thread

    Yes, as a Frogfoot customer, I have to agree. My line is down again since yesterday. I think that's 3 times in three weeks. There have been plenty of other times before this. I have to wonder if the fact that unprotected lines were just laid across the top of my complex boundary wall has...
  4. G

    Frogfoot Port Elizabeth

    Yes. I've had intermittent connectivity all day. Dead annoying. I've now procured 4G from Telkom and an LTE router as a backup. I'll have to think about whether LTE might not be a better solution. Fibre seems very unstable.
  5. G

    Frogfoot Port Elizabeth

    Very slow download speed in Lorraine, PE again. 1.45 Mbps. Supposed to be 100/100 or pretty close. Upload speed is 85.58. Pretty annoying.
  6. G

    Frogfoot Port Elizabeth

    Frogfoot. What can I say? Slow fibre. Erratic line speeds. Constant breakdowns. Very frustrating. Best avoided, if possible.
  7. G

    Amazon Prime Video Subscription problems

    I am also having this issue at the moment. So strange.
  8. G

    Still happy, and thanks

    Hey Cool Ideas! I just wanted to reach out to you here and say thank you. I'm still very happy with my decision to switch over to you. I'm still getting good service from you. In my dealings with your support staff, everyone has been efficient, helpful and friendly. Yes, I do experience the odd...
  9. G

    Trying to cancel a Telkom email only service

    I am no longer a Telkom landline or ADSL customer. When I changed ISP's years ago, I opted to retain my Telkom email address for a small monthly fee of R20. However, halfway through last year, for no reason I can explain, the Telkom webmail stopped accepting my login credentials, meaning I...
  10. G

    Thank you for sorting out my line speed issue

    Thank you to Cool Ideas (especially Riaan) and Frogfoot for sorting out my line speed issue. I'm new to them but finding Cool Ideas very responsive. What a relief to be able to have tickets resolved in good time, to speak to friendly voices and to get explanations. I'm very grateful. And I love...
  11. G

    Migrating from one ISP to another is very frustrating

    I felt I was not getting good service from Axxess. Response to support tickets started getting slower, and responses received were kind of unhelpful. Sort of vague one liners. Then, just before I decided to cancel, there were some service interruptions which took a long time to resolve. With...
  12. G

    Migrating from one ISP to another is very frustrating

    I am now connected to the Cool Ideas network! A big thank you to Cool Ideas and Frogfoot for their efforts to get me connected. I needed a lot of help to get to this point, and I really appreciate it.
  13. G

    Investigating LTE as a backup solution for my fibre line

    Thank you for this. I will read it and try it.
  14. G

    Investigating LTE as a backup solution for my fibre line

    As far as I can determine, I do have coverage - I did do the check. I will give the *123# allnet a try tomorrow. Thank you.
  15. G

    Investigating LTE as a backup solution for my fibre line

    Ok, so I went out an got a SIM from Pep stores, changed the tariff plan to Smart Broadband and loaded it with some data. But I'm beggared if I can make it work in my LTE router. I got the SMS's when I turned the router on but it just says no internet. Is there a waiting period or something for...
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