Recent content by johnnybfn

  1. J

    MTN SuperSonic Feedback

    So the issue is not isolated as Supersonic tech support would like me to believe. I have been experiencing terribly slow internet since last week Wednesday(sub 1mbps) which they have been unable to resolve, I am starting to wonder if they are even aware that there are so many of their customers...
  2. J

    Any Supersonic agents on here?

    I have logged numerous faults on their WhatsApp line, sometimes they would reply and sometimes they don't even bother. Calling their call centre is pretty much a waste of time, I hung up after being on hold for probably 20mins.. I don't know who is more useless, the ISP or frogfoot who's fibre...
  3. J

    Any Supersonic agents on here?

    Are there any supersonic staff on here? I have been struggling with poor internet speed (doesn't even go above 1mbps) since Wednesday, I was finally able to get into contact with one of their agents on Facebook who assisted me but was not able to resolve the issue and said he/she would log a...
  4. J

    Best and worst ISPs during lockdown - Speed and customer satisfaction compared

    Anyone else experiencing slooooow internet speed with Supersonic since yesterday? Contacting them to try and resolve the issue is also proving to be near impossible as they take hours to reply on their whatsapp line, I am also not sure if anyone is manning their call centre, I gave up after...
  5. J

    Westworld on Showmax not playing

    Am I the only one who is struggling to watch this series on Showmax? I have been trying since last year but it would just load for a few mins and then give an error.. Everything else seems to be playing fine except for Westworld. I'm on a 10mbps fibre line.
  6. J

    Supersonic fibre settings for router

    They have logged a number of faults with frogfoot and each time they were told that everything is fine.. Frogfoot even sent out one of their technicians last week who also said everything was fine on their side. But the guys from Supersonic was finally able to sort it out today, the problem as...
  7. J

    City of Cape Town takes Frogfoot to task

    Whoever they used also screwed up in my neighbourhood here in Bloem.. after waiting more than a month I am still unable to connect to their network even though they insist that the lines are definitely live. The contractors who did the trenching also left sand, rocks and what not in the streets...
  8. J

    Supersonic fibre settings for router

    Are there any representatives from frogfoot on this forum why can get into contact with me? The cybersonic guys was at my place earlier and they confirmed that the issue is with the frogfoot lines, apparently the contractors who installed the main lines in our neighbourhood didn't do some...
  9. J

    Supersonic fibre settings for router

    This was one of the first things I tried, didn't make any difference. If I were able to log a fault with frogfoot directly it would have made things way easier. Hopefully the supersonic technician who they said they would send to me today is able to sort this out, I applied for fibre on the 1st...
  10. J

    Supersonic fibre settings for router

    That's what I did.
  11. J

    Supersonic fibre settings for router

    Curiosity got the better of me and I tried connecting directly with my PlayStation but this also failed: "The attempt to obtain an IP address timed out".
  12. J

    Supersonic fibre settings for router

    Thanks for the link. I can confirm that I am able to login there, so the problem isn't with my username and password. I haven't tried connecting my pc directly, only the router.. I'll give it a try tomorrow if the technician doesn't show up. I suspect that the problem lies with frogfoot, the...
  13. J

    Supersonic fibre settings for router

    I had a look on their website but there doesn't seem to be anywhere to login? Also tried disabling VLAN but still nothing.. A manager from supersonic contacted me today and said they would send one of their technicians out tomorrow morning.. They have been pretty helpful at least, I can't say...
  14. J

    Supersonic fibre settings for router

    Here you go:
  15. J

    Supersonic fibre settings for router

    Yes they did send me a username and password but it's still refusing to connect.. I have double and triple checked everything and I can't seem to figure out why this is happening. All the setting on the router seems to be correct.
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