Recent content by Michael Kruger

  1. M

    Rain inconsistency

    Feedback - I have attached a trickle charger to the external terminals of the inverter to recharge the battery and once again I'm able to remain connected during load shedding. Thanks to everyone who contributed.
  2. M

    Rain inconsistency

    Hi Peter, thanks for the effort you have put into researching this issue and for sharing it with fellow frustrated Rain subscribers. Unfortunately the incorporation of the 5Gtop app is beyond my level of expertise. I do however take your point that inverters do not supply steady voltage to the...
  3. M

    Rain inconsistency

    I received a message to inform me that my account has been upgraded to the highest level available with Rain for a period of 3 months at no extra cost. No doubt this is good marketing but the following issues remain unresolved - while my download speed has increased the reliability of their...
  4. M

    Great feedback on this forum. Need advice about new ISP.

    Thanks Cavedog. I am on Rain LTE and do not have access to Openserve. This info might be useful when I'm ready to commit to a new ISP with an Openserve fibre option.
  5. M

    Rain upgrade to be avoided.

    My email details have been sent to you via the provided link.
  6. M

    Great feedback on this forum. Need advice about new ISP.

    I have scanned the threads in this forum searching for trends. Thanks to all for the feedback. I'm currently with Rain LTE and looking to migrate to fibre. I've burnt my fingers with Webafrica and Vox, both of which were unable to get me connected (but billed me anyway). I'm in Craighall JHB...
  7. M

    Rain upgrade to be avoided.

    I recently upgraded my Rain contract. While general speeds increased by approximately 30% it brought with it an increase in dropped connections. I'm having to reboot several times a day to stay connected. That said, it's unacceptable and not what I expect from a paid service and I would advise...
  8. M

    Vox interest and general questions

    I have battled for 2 months (most recently with Vox) to get connected with fibre. The common denominator is Vumatel. How dare they send me an email to indicate that the issue is resolved without consulting the CUSTOMER first? My strong recommendation is to avoid ISP's that have thrown their lot...
  9. M

    Vox interest and general questions

    After ongoing issues with WebAfrica I switched to Vox due to the positive feedback on this site. Sadly my lack of trust with ISP's continues. I've been informed that I will be billed from 1st August yet there is no sign of my wi-fi router being delivered yet. Are ISP's the worst performing...
  10. M

    Webafrica/Vumatel

    I started with Webafrica 32 days ago and I've wasted 4 hours on WhatsApp with their support staff but I have yet to be connected. The fault ticket that they opened to get it sorted has been returned as case closed??? At this stage I have been charged for 2 months usage as well as activation fees...
  11. M

    Should ISPs offering abysmal service get away with it?

    I have similar problems with Webafrica.
  12. M

    Webafrica lack of service.

    I bought into Webafrica's fibre offering at the end of May. 30 days. Down the line I still do not have connectivity despite wasting 4 hours on WhatsApp support with 4 different experts. My reported fault was elevated. Step up hotshot support expert Imraan Stegmann who assured me that he had the...
  13. M

    Rain 5G disappointing.

    I upgraded from 4G to 5G. Big mistake. Ping 80ms. Download 1.16mbps. Upload 0.18mbps. (Mybroadband speed test). It's also significant that Rain has retired their support@rain email address and the only option left for subscribers is the telephone hotline. I tried the number on 2 occasions and...
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