Thank you for your response, I have asked to speak to a supervisor, manager or team leader and they took down my details and they haven't yet called me back.
I have received good feedback from the forum and I will give it a few more days maybe a week or so and contact them again, hopefully by...
Your last sentence is what the representative should have told me. Then I would have made an informed decision. You have been of great help, enjoy your evening further.
I appreciate the fact that you have all of the particulars of when my account was closed. It's never great to skimread, had you read the post (I know it was a rather long post) you would have noticed that I did request a replacement and the replacement was out of stock.
7 days has passed and they are still referring me to the bank. That is my plan as the item is back in stock. Thank you for the response. Much appreciated.
You are skimreading again. I was not given a chance to make a decision. Me asking if it were possible to refund a new account was not a decision it was a question. Had they said no then I would've made a decision and chose the credit option.
I did not ask for a refund to a closed bank account. I asked if it would be possible to credit to a new account and I was told that they would get back to me. They did not get back to me instead they credited the account I told them was closed.
I wasn't even given a chance to make a decision. I asked if it were possible to refund a new account and before I could get an answer they paid it supposedly to the new account. Thank you for taking the time to respond, your response has been very helpful.