Takealot refund nightmare

M

MpenduloCele

Member
Joined
Sep 7, 2024
Messages
20
Reaction score
11
Good day all,

Please assist me with my predicament. I logged a return with takealot for a faulty game controller that was promptly collected from me on Friday the 23rd of August. On the 26th I received an email from their returns team notifying me that the item was out of stock and i had 3 options. Them sending item for repair, credit of my takealot account and refund into my bank account.

I responded to the email asking if it would be possible to refund a new account as the account i used to pay was closed and i have a new account. The representative replied telling me that he would ask and get back to me.

The next day on the 27th I received an email notifying me that the refund had been paid into the very same account that i told them was closed. I have been calling them daily for assistance and they keep telling me the money will automatically refund into the new account and i must talk to my bank as they have already refunded me.

I contacted FNB and they have checked my account and advised that there is no refund on their side and the funds would bounce back to sender within 7 days. Til today Takealot refuses to provide me with a proof of payment that proves the refund was paid into my bank account and they keep referring me to FNB who keeps telling me that the funds will revert back as the account is closed.

Please may someone advise me on what to do and what my next steps should be in order for me to get this issue sorted out as takealot has no interest in assisting me.


thank you for taking the time to read.
 
Curious to know how they got the closed account’s details, as payment gateways don’t generally save this info and it has to be requested from the buyer in case of refunds.
 
You have to await the bank's systems to operate
TaL cannot change a refund account without positive proof
 
Takealot have become absolutely useless. I'm ordering only from other companies now even if i have to wait.

i ordered something with NEXT Day delivery payment. Its been 5 days still nothing. I've emailed them to cancel it and all i get is some stupid illiterate saying "We're sorry for the delay we're working as hard as we can to get your item to you"

They failed to deliver when they said they would and charged me for next-day delivery and they can't seem to even find an item to get me - but they will NOT refund..

I'de rather pay the Chinese are this rate.

its says "Estimated Delivery Date: 5th September"

I emailed them again to say still nothing and the date even passed of your updated delivery - but i still get the same dumb response lol.
 
Thank you for the response. The bank's systems have operated. I have been waiting since the 27th.
 
neoprema said:
Takealot have become absolutely useless. I'm ordering only from other companies now even if i have to wait.

i ordered something with NEXT Day delivery payment. Its been 5 days still nothing. I've emailed them to cancel it and all i get is some stupid illiterate saying "We're sorry for the delay we're working as hard as we can to get your item to you"

They failed to deliver when they said they would and charged me for next-day delivery and they can't seem to even find an item to get me - but they will NOT refund..

I'de rather pay the Chinese are this rate.
Click to expand...
I plan on deleting my takealot account as soon as this is sorted however I can't right now as all the evidence is there. Thank you for the response.
 
chrisc said:
You have to await the bank's systems to operate
TaL cannot change a refund account without positive proof
Click to expand...
Thank you for the response. The bank's systems have operated. I have been waiting since the 27th.
 
I responded to the email asking if it would be possible to refund a new account as the account i used to pay was closed and i have a new account. The representative replied telling me that he would ask and get back to me.
Click to expand...
You closed your bank account and then asked for refund to a non existing account.

View it from takealot's side. From a complexity point of view they now have to rely on a new bank account nr in emails or chat which is not the most secure way to make a payment to you. This is your fault and you should have asked for credit as you knew your bank account was closed.
 
skimread said:
You closed your bank account and then asked for refund to a non existing account.

View it from takealot's side. From a complexity point of view they now have to rely on a new bank account nr in emails or chat which is not the most secure way to make a payment to you. This is your fault and you should have asked for credit as you knew your bank account was closed.
Click to expand...
I did not ask for a refund to a closed bank account. I asked if it would be possible to credit to a new account and I was told that they would get back to me. They did not get back to me instead they credited the account I told them was closed.
 
MpenduloCele said:
I wasn't even given a chance to make a decision. I asked if it were possible to refund a new account and before I could get an answer they paid it supposedly to the new account. Thank you for taking the time to respond, your response has been very helpful.
Click to expand...
You contradict yourself here
"I wasn't even given a chance to make a decision"

"I asked if it were possible to refund a new account"
 
skimread said:
You contradict yourself here
"I wasn't even given a chance to make a decision"

"I asked if it were possible to refund a new account"
Click to expand...
You are skimreading again. I was not given a chance to make a decision. Me asking if it were possible to refund a new account was not a decision it was a question. Had they said no then I would've made a decision and chose the credit option.
 
MpenduloCele said:
I wasn't even given a chance to make a decision. I asked if it were possible to refund a new account and before I could get an answer they paid it supposedly to the new account. Thank you for taking the time to respond, your response has been very helpful.
Click to expand...
If they refunded it to the closed account it should bounce and be send back to TAL. Wait a week and then query it and request a credit. There's always something on TAL you can buy.
 
MpenduloCele said:
I did not ask for a refund to a closed bank account. I asked if it would be possible to credit to a new account and I was told that they would get back to me. They did not get back to me instead they credited the account I told them was closed.
Click to expand...
"I did not ask for a refund to a closed bank account"

You asked for a refund and the refunded it.

"they credited the account I told them was closed"
Now you have to wait for the bank account refund to fail as the bank account does not exist and a takealot support to manually pick it up. Then you ask for credit your takealot account. This will take some time as you have followed a very weird process.

See if from takealot's side. Their system won't allow two refunds so their account department will have to do manual adjustment/payment. This will take time but you are so impatient. It is only a game controller, not a large appliance or car.
 
Bernoldus Niemand said:
If they refunded it to the closed account it should bounce and be send back to TAL. Wait a week and then query it and request a credit. There's always something on TAL you can buy.
Click to expand...
7 days has passed and they are still referring me to the bank. That is my plan as the item is back in stock. Thank you for the response. Much appreciated.
 
skimread said:
"I did not ask for a refund to a closed bank account"

You asked for a refund and the refunded it.

"they credited the account I told them was closed"
Now you have to wait for the bank account refund to fail as the bank account does not exist and a takealot support to manually pick it up. Then you ask for credit your takealot account. This will take some time as you have followed a very weird process.

See if from takealot's side. Their system won't allow two refunds so their account department will have to do manual adjustment/payment. This will take time but you are so impatient. It is only a game controller, not a large appliance or car
Click to expand...
 
What
What is small for you might not be small for someone else. Again your responses have been very helpful. Thank you.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X