Takealot refund nightmare

[MpenduloCele]

"I did not ask for a refund to a closed bank account"

You asked for a refund and the refunded it.

"they credited the account I told them was closed"
Now you have to wait for the bank account refund to fail as the bank account does not exist and a takealot support to manually pick it up. Then you ask for credit your takealot account. This will take some time as you have followed a very weird process.

See if from takealot's side. Their system won't allow two refunds so their account department will have to do manual adjustment/payment. This will take time but you are so impatient. It is only a game controller, not a large appliance or car.

What is small for you might not be small for someone else. Again your responses have been very helpful. Thank you.

 

[Bernoldus Niemand]

7 days has passed and they are still referring me to the bank. That is my plan as the item is back in stock. Thank you for the response. Much appreciated.

A card payment can take many days to settle and then the bank will send it back taking a few days again.

 

[skimread]

7 days has passed and they are still referring me to the bank. That is my plan as the item is back in stock. Thank you for the response. Much appreciated.

Assume the bank closing account from request date takes time, it is possible that the bank account was refunded with it.

You are skimreading again. I was not given a chance to make a decision. Me asking if it were possible to refund a new account was not a decision it was a question. Had they said no then I would've made a decision and chose the credit option.

I do not believe you. The app and website has options including refund and credit when requesting an item to return that triggers then to pick it up.

Whether you asked question of is it possible to rather refund after the fact to a new account is irrelevant. The workflow for the refund was already triggered.

 

[MpenduloCele]

A card payment can take many days to settle and then the bank will send it back taking a few days again.

They should hire you. If they had just said this from the onset I would've been patient. It's the lack of communication that had me worries.

 

[skimread]

What
What is small for you might not be small for someone else. Again your responses have been very helpful. Thank you.

You are a liar and drama queen. The refund method is selected before pickup when requesting the refund that triggers them to come collect it.

You requested a refund which is to the original payment account (there is not option for new bank account).
They collected it.
You send message to chat/email asking if can change it to a new account. (You made manual decision in the app/site to refund to the original account to trigger the pickup)
Original payment account was refunded.
You will have to wait some time to determine where the money is. Bank rejected or with the bank in a closed account.

 

[MpenduloCele]

Assume the bank closing account from request date takes time, it is possible that the bank account was refunded with it.


I do not believe you. The app and website has options including refund and credit when requesting an item to return that triggers then to pick it up.

Whether you asked question of is it possible to rather refund after the fact to a new account is irrelevant. The workflow for the refund was already triggered.

I appreciate the fact that you have all of the particulars of when my account was closed. It's never great to skimread, had you read the post (I know it was a rather long post) you would have noticed that I did request a replacement and the replacement was out of stock.

 

[epah]

You contradict yourself here
"I wasn't even given a chance to make a decision"

"I asked if it were possible to refund a new account"

You are skimreading again. I was not given a chance to make a decision. Me asking if it were possible to refund a new account was not a decision it was a question. Had they said no then I would've made a decision and chose the credit option.

I see what you did there. Nice one, thats all i have to add, bye bye.

[IMG alt="skimread"]https://mybroadband.co.za/forum/data/avatars/m/105/105081.jpg?1555142448[/IMG]

[SIZE=6]skimread[/SIZE]​

Honorary Master​

JoinedOct 18, 2010

 

[epah]

They should hire you. If they had just said this from the onset I would've been patient. It's the lack of communication that had me worries.

He works for Capitec, that is why he knows all of this.

 

[MpenduloCele]

You are a liar and drama queen. The refund method is selected before pickup when requesting the refund that triggers them to come collect it.

You requested a refund which is to the original payment account (there is not option for new bank account).
They collected it.
You send message to chat/email asking if can change it to a new account. (You made manual decision in the app/site to refund to the original account to trigger the pickup)
Original payment account was refunded.
You will have to wait some time to determine where the money is. Bank rejected or with the bank in a closed account.

I did select replacement. Calling me a liar without knowing the facts it disrespectful however thank you for your response

 

[MpenduloCele]

I see what you did there. Nice one, thats all i have to add, bye bye.

[IMG alt="skimread"]https://mybroadband.co.za/forum/data/avatars/m/105/105081.jpg?1555142448[/IMG]

[SIZE=6]skimread[/SIZE]​

Honorary Master​

JoinedOct 18, 2010

Thank you for your response.

 

[skimread]

I did select replacement. Calling me a liar without knowing the facts it disrespectful however thank you for your response

You are incredibly hostile in this thread. You deserve whatever you get. You did something so weird by closing a bank account but asking for a refund to a new bank account via email. A process that NO eCommerce site will support because of fraud concerns both external and internal, and the manual effort it takes to do such process rather than the automated process that exists for a refund.

If you waited 30 day and still had issue then you have the right to call it a nightmare. But you have only waited a few days before jumping on your horse. A few days waiting doesn't warrant you jumping on your horse and making a thread about it.

 

[MpenduloCele]

You are incredibly hostile in this thread. You deserve whatever you get. You did something so weird by closing a bank account but asking for a refund to a new bank account via email. A process that NO eCommerce site will support because of fraud concerns both external and internal, and the manual effort it takes to do such process rather than the automated process that exists for a refund.

If you waited 30 day and still had issue then you have the right to call it a nightmare. But you have only waited a few days before jumping on your horse.

I am hostile on the thread? Me? Really?

 

[skimread]

I am hostile on the thread? Me? Really?

Yes you state you will close your takealot account because of this.
You make a sarcastic post to my response which does not help solve your problem

https://mybroadband.co.za/forum/threads/takealot-refund-nightmare.1300924/post-33342570

I have criticized takealot plenty of times on the forum but your criticism is unwarrented.
Put yourself in the takealot support staff that might work on shifts for tens of thousands of orders and now have to do a manual process that simply does not exist for ecommerce stores unless exceptional circumstances and approval from managers. Different bank accounts are not refunded as a process.

 

[MpenduloCele]

Yes you state you will close your takealot account because of this.
You make a sarcastic post to my response which does not help solve your problem

https://mybroadband.co.za/forum/threads/takealot-refund-nightmare.1300924/post-33342570

I have criticized takealot plenty of times on the forum but your criticism is unwarrented.
Put yourself in the takealot support staff that might work on shifts for tens of thousands of orders and now have to do a manual process that simply does not exist for ecommerce stores unless exceptional circumstances and approval from managers. Different bank accounts are not refunded as a process.

Your last sentence is what the representative should have told me. Then I would have made an informed decision. You have been of great help, enjoy your evening further.

 

[Crowley]

You are incredibly hostile in this thread. You deserve whatever you get. You did something so weird by closing a bank account but asking for a refund to a new bank account via email. A process that NO eCommerce site will support because of fraud concerns both external and internal, and the manual effort it takes to do such process rather than the automated process that exists for a refund.

If you waited 30 day and still had issue then you have the right to call it a nightmare. But you have only waited a few days before jumping on your horse. A few days waiting doesn't warrant you jumping on your horse and making a thread about it.

You're the only hostile one in this thread.

People change bank accounts and the retailers should have a way to deal with it instead of just going ahead and doing the refund to a closed account.

 

[Endev8003]

Good day all,

Please assist me with my predicament. I logged a return with takealot for a faulty game controller that was promptly collected from me on Friday the 23rd of August. On the 26th I received an email from their returns team notifying me that the item was out of stock and i had 3 options. Them sending item for repair, credit of my takealot account and refund into my bank account.

I responded to the email asking if it would be possible to refund a new account as the account i used to pay was closed and i have a new account. The representative replied telling me that he would ask and get back to me.

The next day on the 27th I received an email notifying me that the refund had been paid into the very same account that i told them was closed. I have been calling them daily for assistance and they keep telling me the money will automatically refund into the new account and i must talk to my bank as they have already refunded me.

I contacted FNB and they have checked my account and advised that there is no refund on their side and the funds would bounce back to sender within 7 days. Til today Takealot refuses to provide me with a proof of payment that proves the refund was paid into my bank account and they keep referring me to FNB who keeps telling me that the funds will revert back as the account is closed.

Please may someone advise me on what to do and what my next steps should be in order for me to get this issue sorted out as takealot has no interest in assisting me.


thank you for taking the time to read.

My suggestion would be to try and get Takealot to escalate the issue to a supervisor or manager. Ask to speak to one when you call or email them. I don't know if there is another way to escalate.

Refunding to a different account might be possible, but it's probably not something that the support reps will be able to do or authorise. It depends on what the people in charge allows, and I think it's more likely that they will push for credit on your account rather than a refund to a different account.

 

[MpenduloCele]

My suggestion would be to try and get Takealot to escalate the issue to a supervisor or manager. Ask to speak to one when you call or email them. I don't know if there is another way to escalate.

Refunding to a different account might be possible, but it's probably not something that the support reps will be able to do or authorise. It depends on what the people in charge allows, and I think it's more likely that they will push for credit on your account rather than a refund to a different account.

Thank you for your response, I have asked to speak to a supervisor, manager or team leader and they took down my details and they haven't yet called me back.

I have received good feedback from the forum and I will give it a few more days maybe a week or so and contact them again, hopefully by then the refund will be reflecting on their side. Thank you again.

 

[SauRoNZA]

7 days for a refund back to a bank account seems hectic under even normal circumstances.

To a closed account it seems outrageous. You are way too early to be calling it a nightmare.

 

[animal531]

Takealot have become absolutely useless. I'm ordering only from other companies now even if i have to wait.

i ordered something with NEXT Day delivery payment. Its been 5 days still nothing. I've emailed them to cancel it and all i get is some stupid illiterate saying "We're sorry for the delay we're working as hard as we can to get your item to you"

They failed to deliver when they said they would and charged me for next-day delivery and they can't seem to even find an item to get me - but they will NOT refund..

I'de rather pay the Chinese are this rate.

its says "Estimated Delivery Date: 5th September"

I emailed them again to say still nothing and the date even passed of your updated delivery - but i still get the same dumb response lol.

Yeah, with Amazon showing up now is the time for them to shine and show why people should be using them instead. But instead of local being lekker its just being lame instead.