FNB under fire for R25 monthly fee for business banking account holders

[Luis]

FNB's new R25 fee for email statements

FNB has come under fire for introducing a R25 monthly fee for business banking account holders who receive their statements via email.

The bank already announced the change in its annual pricing update, which was first communicated to customers at the start of June 2026.

 

[ISP cash cow]

so under siege is out and under fire is the new go to phrase

 

[EmmanuelGoldstein]

so under siege is out and under fire is the new go to phrase

Yep, looks like the LLMs finally got the hint

 

[supersunbird]

so under siege is out and under fire is the new go to phrase

 

[shooter69]

Lol, fnb working hard at losing customers

 

[oros]

I'm so glad I left them a long time ago, worst service I've ever experienced at a bank! There is always something at fnb!!

 

[Johand]

It is amazing how FNB went from darling to Steve's bank. I seriously can't recommend them to anybody.

I am getting better personalised and fast service via Capitec than I get via "FNB Personal Bankers". FNB literally took every benefit over the years and made it as bad as they can. 1) Buying devices through FNB is now expensive 2) SLOW lounge -- restrictions all over the show 3) Unlimited banking -- all kinds of fees tacked on over the years 4) eBucks -- jump through hoops and pray. 5) Their app looks like they got their COBOL programmers to build it. And they double down instead of getting experts to actually design a nice UX/CX. 6) Their private banking is beyond useless. Try to go to them with an actual banking problem. The only time I hear from my private banker is the e-mails they send out that a new one has been assigned.

In fact they only new thing that FNB did in the last 10 years which was not ens**ttification is giving people multiple virtual credit cards with rolling CVVs.

 

[Smiggles]

Move on over to Capitec Business.

 

[peter_l]

 

[stefan9]

Absolute ridiculous.

 

[Hanno Labuschagne]

WTF. Where can I find this section online?

 

[EmmanuelGoldstein]

WTF. Where can I find this section online?

Such language.... BAD JOURNO!!!!

 

[Muttley]

It is amazing how FNB went from darling to Steve's bank. I seriously can't recommend them to anybody.

I am getting better personalised and fast service via Capitec than I get via "FNB Personal Bankers". FNB literally took every benefit over the years and made it as bad as they can. 1) Buying devices through FNB is now expensive 2) SLOW lounge -- restrictions all over the show 3) Unlimited banking -- all kinds of fees tacked on over the years 4) eBucks -- jump through hoops and pray. 5) Their app looks like they got their COBOL programmers to build it. And they double down instead of getting experts to actually design a nice UX/CX. 6) Their private banking is beyond useless. Try to go to them with an actual banking problem. The only time I hear from my private banker is the e-mails they send out that a new one has been assigned.

In fact they only new thing that FNB did in the last 10 years which was not ens**ttification is giving people multiple virtual credit cards with rolling CVVs.

1000000% Every unfortunate time that I have to use the wifes app I cringe - it's awful
I'm no longer a customer of theirs but still get the mails from my "private wbanker"

 

[Mike Hoxbig]

so under siege is out and under fire is the new go to phrase

 

[Bad Ballie]

Exploitation is the new corporate buzzword.

 

[Merlin]

If every business client unsubscribes, I suspect the combined postal cost will soon have FNB rethinking this strategy.

 

[Harmonic]

Funny this. Been trying to get statements for a closed FNB account today and the **** nuts want to charge me R60 per statement and I must wait 5 business days

 

[SilverCode]

I don't even get my statements emailed to me, but this is such a ridiculous cost that it is pushing me to move from FNB. Because if they can come up with this ridiculous fee, then we are probably only a few months away from some other ludicrous fee that actually does affect me.

 

[Hanno Labuschagne]

Such language.... BAD JOURNO!!!!

What's wrong with Where That From? Get your mind out of the gutter.

 

[system32]

Classic case of "Enshittification"
(coined by author and tech activist Cory Doctorow) describes the process where digital platforms and services gradually degrade in quality over time.

Instead of email, customers must select the “download” option to pull their statements without paying the fee.
In July 2020, FNB stopped sending automated monthly email bank statements to personal cheque and credit account holders.

I opted in to receiving email statements, but FNB stopped sending them anyway.
Statements in GMAIL are much easier to manage, search have greater retention history than on FNB Web portal/FNB App.

The bank FNB argued that minimising statement distribution via email and post was aimed at improving efficiency, customer experience, and safety.

Marketeting speak for Enshittification.

• Improving efficiency - not any better than looking in my email account. with email, no manual work required to keep it.
• customer experience - worse customer experience, can't search
• safety - security offered on mail with transport via starttls confirmed via dkim and spf is safe

Getting staments via FNB app/web is not safer and definitely not improving customer experience or customer efficiency.