We would like to advise you of a scheduled network change that will take place on Monday, 10 August 2026, at 07:00 SAST.
This maintenance is being performed to improve local peering and network performance, further enhancing connectivity and resilience across our network.
We do not anticipate any service interruption or customer impact as a result of this change. However, should any unforeseen issues arise, our engineering team will be on standby throughout the maintenance window to provide immediate assistance, despite the day being a public holiday.
If you experience any connectivity issues following the change, please submit a support ticket through the Client Service Area and include the following information to assist with our investigation:
Alternatively, our standby engineers will be available to assist with additional troubleshooting should further investigation be required.
We appreciate your understanding and thank you for your continued support.
This maintenance is being performed to improve local peering and network performance, further enhancing connectivity and resilience across our network.
We do not anticipate any service interruption or customer impact as a result of this change. However, should any unforeseen issues arise, our engineering team will be on standby throughout the maintenance window to provide immediate assistance, despite the day being a public holiday.
If you experience any connectivity issues following the change, please submit a support ticket through the Client Service Area and include the following information to assist with our investigation:
- The source (remote) IP address experiencing the issue.
- The destination IP address or hostname you are attempting to reach.
- A traceroute (or MTR, where available) to the destination.
Alternatively, our standby engineers will be available to assist with additional troubleshooting should further investigation be required.
We appreciate your understanding and thank you for your continued support.
