Evetech warranty disaster

Just take it to a reputable repair technician. Don't waste time with manufacturers/dealers.
 
Progenix Oj101 said:
I have the Lenovo 4P manager for SA on WhatsApp. I can escalate it to him tomorrow, but honestly doubt it’ll get anywhere. Let’s see?
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Do some laptops have internal stickers that change colour to show water ingress, similar to how many cellphones have them?

I don't recall ever seeing them and I've worked on probably 100+ laptops over the years, granted most of that was a good decade or so back so maybe more modern laptops have them. I did recently tear apart a Dell 5400 thats a few years old to clean the cpu fan and I didn't see any kind of water ingress indicators inside the case or on the mbb.
 
leendertp said:
Sure, then just write the warranty like that.
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It IS written like that.

"Resultant damage."

It may be easier to prove that damage was not a result of liquid, in a world where there are only single layer boards and components as big as your thumb.
In a multi-layered board, it is exceptionally difficult, if not impossible to prove or disprove. That's why the manufacturer places tell-tale stickers across components.

In your case, they don't even have to open it up, you already told them that you spilt liquid onto it.
 
airborne said:
Do some laptops have internal stickers that change colour to show water ingress, similar to how many cellphones have them?

I don't recall ever seeing them and I've worked on probably 100+ laptops over the years, granted most of that was a good decade or so back so maybe more modern laptops have them. I did recently tear apart a Dell 5400 thats a few years old to clean the cpu fan and I didn't see any kind of water ingress indicators inside the case or on the mbb.
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I've not seen those indicators on any laptop either, normally if there is an issue and it was caused by liquid there is a bit of corrosion.
 
airborne said:
Do some laptops have internal stickers that change colour to show water ingress, similar to how many cellphones have them?

I don't recall ever seeing them and I've worked on probably 100+ laptops over the years, granted most of that was a good decade or so back so maybe more modern laptops have them. I did recently tear apart a Dell 5400 thats a few years old to clean the cpu fan and I didn't see any kind of water ingress indicators inside the case or on the mbb.
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I haven't seen any, but I also haven't opened a laptop for probably 10-15 years.
 
I spoke to Partserve and it seems like they never even looked at the fan, or whatever the actual undiagnosed issue is under load. I asked if they knew what they problem was and I just got a long silence so nevermind considering any sort of causality. So arranged for courierguy to collect this morning, I'll take it somewhere local and fix the fan or whatever it is. Would be great to hear from Lenovo if this is good enough, even if they don't want to fix it, is this an acceptable level of service from their agency/representative.
 
Thorium said:
It IS written like that.

"Resultant damage."

It may be easier to prove that damage was not a result of liquid, in a world where there are only single layer boards and components as big as your thumb.
In a multi-layered board, it is exceptionally difficult, if not impossible to prove or disprove. That's why the manufacturer places tell-tale stickers across components.

In your case, they don't even have to open it up, you already told them that you spilt liquid onto it.
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I don't know about stickers. No one has even tried to make the point to me that my issue is as a result of the spill 11 months prior.
 
leendertp said:
I spoke to Partserve and it seems like they never even looked at the fan, or whatever the actual undiagnosed issue is under load. I asked if they knew what they problem was and I just got a long silence so nevermind considering any sort of causality. So arranged for courierguy to collect this morning, I'll take it somewhere local and fix the fan or whatever it is. Would be great to hear from Lenovo if this is good enough, even if they don't want to fix it, is this an acceptable level of service from their agency/representative.
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Just open the laptop yourself, it’s usually not overly difficult and Lenovo normally will have the service manual available for download that explains the full repair procedure step by step.

Cpu fans and the vents often get clogged up with dust and then make a huge racket and don't work properly, a good clean typically sorts out the issue at zero cost other than your time. Get some contact cleaner spray at the same time and clean your keyboard, or even distilled water and a small paint brush will do the job, just remove the keyboard before cleaning it to prevent any "mistakes".
 
Considering on Lenovos side the warranty is still showing as active another thing you can perhaps try is to upgrade the warranty to 3yrs NBD onsite warranty which should use a different service provider than Partserve for the repair, hence bypass their bs.
But do clean the spill off the keyboard and anywhere else before going that way.
 
You should not have to deal with Evetech at all, get the machine back and book the machine in yourself over the phone or on the website once again directly with Lenovo. Have you checked your device warranty on the website? I would not be surprised if you are automatically on the premium care on-site service with that laptop., maybe. Just go through the motions again but directly through Lenovo. It may end up at Partserve again but this time they would have to prove your liquid spill caused the fan fault. Your current arrangement makes it easy to pass the buck but with you dealing directly with Lenovo, you can hold Lenovo liable to their own policies. I believe you are in the right but it could be a bit of an uphill battle depending on when Lenovo would choose to relinquish and how far you willing to go. Just in case you not doing it, use a LLM to structure out and prepare your argument.
 
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