Evetech warranty disaster

Fulcrum29 said:
There was a time when I was involved in PC sales. ASUS doesn't have the best warranty standards. For a business, HP and Dell exceed most standards, at least in SA. I am not going to go into this too deeply. Everything is liquid in this market, and when it comes to distribution (and their workshops).

IIRC, Lenovo doesn't cover accidental damage. This is where insurance comes in, but this is not my case.

Even spill damage comes with limitations. Usually that is covered by extended warranties. In Asus's case, that is covered by their Premium Care plan.

To add: In my experience, even to this day, I have never had an issue sourcing parts through the business. The problem with damage assessment is that it can be determined that whole parts must be replaced. It could be that the Lenovo assembly includes the entire heatsink (cooling) unit, and that will drive up costs.
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The agreement is very clear. Any what I am asking them to cover should be covered. And again, it's my agreement with Evetech as per their rules they use the manufacturer agreement as the terms for my warranty with them.
 
leendertp said:
My legal agreement is with Evetech. Their deal with partserve has nothing to do with me.
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Ts and Cs
www.evetech.co.za

Terms and Conditions | Evetech South Africa

Read Evetech's Terms & Conditions covering purchases, returns, warranties and website use - so you can shop with full clarity and confidence.
www.evetech.co.za www.evetech.co.za

19.13. *Laptops*: All Laptops sold by Evetech come with no warranty from Evetech and shall only be covered by the manufacturer's warranty and such claims must be handled directly with the relevant manufacturer and their returns/repair process

When buying the laptop from them you agreed to their ts and cs. So it's not with Evetech it's with Partserve
 
Heisenborg said:
What does your invoice and t/c's say with regards to warranty? Go from there. You will probably find that evetsek fkd you in that regard. But that's a different discussion
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19.13. *Laptops*: All Laptops sold by Evetech come with no warranty from Evetech and shall only be covered by the manufacturer's warranty and such claims must be handled directly with the relevant manufacturer and their returns/repair process

In the ts and cs.
 
Adenoid Hynkel said:
He isn't disputing that the spill is his fault. That's not the issue.

The question is whether a spill automatically voids the entire warranty, including unrelated failures. Lenovo's warranty excludes failures “resulting from” accidents.

If causation genuinely doesn't matter, as Evetech says, where exactly does the warranty say that?
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From the Lenovo Limited Warranty (L505-0010-03), under "What this Warranty Does not Cover", the relevant bullet reads:

failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials
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The full section has eight bullets, and that's the fourth. The other seven cover things like software, data loss, third-party products, and altered identification labels, none of which touch your case.

The operative words are "resulting from". The exclusion attaches to the failure, not to the unit. That's the whole argument in three words.
 
leendertp said:
They are, the wording is very very clear. And they are in breech in my opinion. The wording says the ****ups caused by negligence are not covered, but I am not asking to them to cover my spill. I am asking them why my 32k laptop that was 11 months old cant run some python scripts without sounding like its dying.
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19.10. The determination of what shall constitute customer induced damage for which a manufacturer's warranty (in addition to Evetech's warranty) is voided shall be made by the manufacturer authorised service centre, whose determination Evetech shall not interfere with.
 
leendertp said:
Clause 19.13:


Two supporting ones if you need them:

19.2:


19.10:


19.13 is the one that matters. It's Evetech saying, in their own terms, that the only warranty on your laptop is Lenovo's. Which means Lenovo's wording governs, and Lenovo's wording requires causation.
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Partserve is the warranty holder for Lenovo. So you'll need to take this up with them as per the Ts and Cs.
 
Lupus said:
19.10. The determination of what shall constitute customer induced damage for which a manufacturer's warranty (in addition to Evetech's warranty) is voided shall be made by the manufacturer authorised service centre, whose determination Evetech shall not interfere with.
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Lupus said:
Partserve is the warranty holder for Lenovo. So you'll need to take this up with them as per the Ts and Cs.
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Or Evetech should.
 
leendertp said:
I bought a Lenovo Legion Pro 5 (83DF00CDSA) from Evetech in June 2025. The listing advertised 3 years warranty.


In May 2026 the fans started making a bad noise under sustained CPU load. I sent it in for warranty repair of the fan fault.


A few months before that I spilled a small amount of coke on the numpad. The keys have been slightly sticky since. I never sent it in for that and I never hid it.


PartServe found liquid residue on the keyboard and voided the entire warranty. Not the keyboard. The whole unit.


I pointed out that the Lenovo Limited Warranty (L505-0010-03) excludes failures "resulting from" misuse, abuse or accident. That is a causation requirement. Nobody has shown that residue on the numpad caused a mechanical fan failure in a separate part of the chassis.


Evetech's reply, in writing: "Regardless if the liquid damage caused the fans to fail or not, liquid damage voids the entirety of the unit."


The photos PartServe sent as evidence show no visible liquid damage on the numpad and nothing near the fans.


CGSO complaint filed (Ref 8499JWX4), in adjudication. NCC won't take it until the CGSO finishes. Emails to Lenovo SA and PartServe management bounced.


Four months without my machine. I've now asked for it back unrepaired so I can pay someone else to fix it. Buyer beware, they really are a disaster to deal with.


Happy to share the full email thread and the warranty documents with anyone who wants them.
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you can buy a laptop keypad protector ( for future )
 
Buy buying from them, you agreed that evetsek is absolved of any liability
 
leendertp said:
Seems so. Which sucks when I literally bought it because it said 3 year warranty when the previous one died after 13 months.
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Yeah when people say don't buy from evetsek, it's not because we have better things to do. They dont care about after sales support, like NOT AT ALL
 
One more point to note

You spilled liquid on the laptop and into the laptop. You wouldn't be able to say how or where it went or what effect it had. You cannot reasonably say it didn't get into a fan or into the bearings. You cannot reasonably expect a manufacturer or evetsek to honor any warranty.
 
leendertp said:
The agreement is very clear. Any what I am asking them to cover should be covered. And again, it's my agreement with Evetech as per their rules they use the manufacturer agreement as the terms for my warranty with them.
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I have no involvement with your warranty claim. Though, in my opinion, you should not have disclosed this,

L

Thread 'Evetech warranty disaster'

I bought a Lenovo Legion Pro 5 (83DF00CDSA) from Evetech in June 2025. The listing advertised 3 years warranty.


In May 2026 the fans started making a bad noise under sustained CPU load. I sent it in for warranty repair of the fan fault.


A few months before that I spilled a small amount of coke on the numpad. The keys have been slightly sticky since. I never sent it in for that and I never hid it.


PartServe found liquid residue on the keyboard and voided the entire warranty. Not the keyboard. The whole unit.


I pointed out that the Lenovo Limited Warranty (L505-0010-03) excludes...

A few months before that I spilled a small amount of coke on the numpad. The keys have been slightly sticky since. I never sent it in for that and I never hid it.

PartServe found liquid residue on the keyboard and voided the entire warranty. Not the keyboard. The whole unit.

I pointed out that the Lenovo Limited Warranty (L505-0010-03) excludes failures "resulting from" misuse, abuse or accident. That is a causation requirement. Nobody has shown that residue on the numpad caused a mechanical fan failure in a separate part of the chassis.
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They concluded that there was liquid damage, and you apparently agreed to it? I am not touching on your determined causation requirement, but by reading the thread, Partserve seemed to have voided the warranty due to contractual consequences. That said, you do have the right to challenge them, and by all means, go ahead.

I did take notice that you opened a public case with Lenovo,


Since Lenovo already has the service reports and assessment details, the best step forward is to reach out again to the responsible Lenovo support team in your region. When doing so, you can emphasize that the service centre noted liquid residue but confirmed causation was not considered, and that the Limited Warranty wording excludes failures only when they result from misuse or accidental damage. Keeping a clear written summary of your position along with your documents will help in clarifying the case.
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I do hope that all parties can arrive at a solution. A standard assessment will include whether moisture is detected; there are special indicators used in determining such 'events'. Partserve should be able to provide that service report, which will include the assessment details.

Since, in the current situation, the warranty is deemed void, may I ask how much they quoted to repair?
 
Liquid damage is ALWAYS an insurance claim. Once those little stickers inside even catch a glimpse of being wet they will not touch it further because liquid is highly pervasive and it could be fine today and broken next week. They can't take that risk.

Did you not try to make an insurance claim instead? If anything i have gets water on it i don't even bother with warranty I know its never going to be repaired under it.

The ONLY thing i've come close to a "repair" with water damage - is an iPhone I had repaired and then later on in the US it got wet and water got in and the battery swelled. I took it to the Apple Store at a mall there and they said there's not much they can do even though its under warranty once the stickers have shown liquid damage, but they know how difficult it is to be far from home without your phone, so they got approval to give me a refurbished same model at cost price. It was about R2k more than my excess on the insurance and i had it for 2 years and sold it and that person has had it for 5 years and its working perfectly.
 
Heisenborg said:
Yeah when people say don't buy from evetsek, it's not because we have better things to do. They dont care about after sales support, like NOT AT ALL
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I'm honestly not sure what you'd want them to do? The service provider said no.
Wootware have the same clause in their ts and cs, the warranty is not held by them but by the manufacturer/support agent.
 
neoprema said:
Liquid damage is ALWAYS an insurance claim. Once those little stickers inside even catch a glimpse of being wet they will not touch it further because liquid is highly pervasive and it could be fine today and broken next week. They can't take that risk.
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This.
 
Fulcrum29 said:
I have no involvement with your warranty claim. Though, in my opinion, you should not have disclosed this,

L

Thread 'Evetech warranty disaster'

I bought a Lenovo Legion Pro 5 (83DF00CDSA) from Evetech in June 2025. The listing advertised 3 years warranty.


In May 2026 the fans started making a bad noise under sustained CPU load. I sent it in for warranty repair of the fan fault.


A few months before that I spilled a small amount of coke on the numpad. The keys have been slightly sticky since. I never sent it in for that and I never hid it.


PartServe found liquid residue on the keyboard and voided the entire warranty. Not the keyboard. The whole unit.


I pointed out that the Lenovo Limited Warranty (L505-0010-03) excludes...



They concluded that there was liquid damage, and you apparently agreed to it? I am not touching on your determined causation requirement, but by reading the thread, Partserve seemed to have voided the warranty due to contractual consequences. That said, you do have the right to challenge them, and by all means, go ahead.

I did take notice that you opened a public case with Lenovo,




I do hope that all parties can arrive at a solution. A standard assessment will include whether moisture is detected; there are special indicators used in determining such 'events'. Partserve should be able to provide that service report, which will include the assessment details.

Since, in the current situation, the warranty is deemed void, may I ask how much they quoted to repair?
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They never quoted for repair, they have never even addressed or said anything at all about why I sent it. I asked if they could atleast tell me what the issue is. No response.
 
Heisenborg said:
One more point to note

You spilled liquid on the laptop and into the laptop. You wouldn't be able to say how or where it went or what effect it had. You cannot reasonably say it didn't get into a fan or into the bearings. You cannot reasonably expect a manufacturer or evetsek to honor any warranty.
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They wrote their warranty not me.
 
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