Evetech warranty disaster

[Thorium]

I don't know about stickers. No one has even tried to make the point to me that my issue is as a result of the spill 11 months prior.

My father has a saying: "Jy praat te veel."
Next time, don't offer up any knowledge of previous incidents. Just hand it in and say nothing.

 

[B-1]

Good luck trying to spot corrosion on a track in a multi-layered board.

Doesn't even need to be corrosion. If there was a short from the liquid or the sticky mess at some point it can easily blow a fan controller or capacitor etc.

 

[gregmcc]

Good luck trying to spot corrosion on a track in a multi-layered board.

The corrosion will be around the components or specifically around the unmasked pads on the components.

It's unlikely you will see any corrosion on the tracks as they are coated.

Depending on the substance spilt there can be shorts or all sorts. The higher voltages around the display connectors also don't take too kindly to spilt liquids.

 

[Thorium]

It's unlikely you will see any corrosion on the tracks as they are coated.

Schrodinger's cat.

Depending on the substance spilt there can be shorts or all sorts. The higher voltages around the display connectors also don't take too kindly to spilt liquids.

Agreed.

 

[leendertp]

Considering on Lenovos side the warranty is still showing as active another thing you can perhaps try is to upgrade the warranty to 3yrs NBD onsite warranty which should use a different service provider than Partserve for the repair, hence bypass their bs.
But do clean the spill off the keyboard and anywhere else before going that way.

I'll try this.

 

[leendertp]

So tried to get the computer today. Emailed Evetech and Partserve got no reply.

Then I called Partserve, said all kinds of stuff, Evetech booked it in, I couldn't really understand everything so I asked to email me what I need to do to get my laptop back.

Hour later, called again because obviously hadn't received an email. Spoke to a lady this time, she says we're good to go, I can arrange a courier it's ready for collection, she gives me the address etc. Great.

16:30 I get an email from Courierguy, collection failed. Obviously I'm a bit frustrated. So I call, no laptops apparently still in the workshop. They'll call me tomorrow at 8:30 apparently to let me know when/if it can be collected.

 

[Heisenborg]

What have we learned from this experience.

Dont ever buy from evetsek. They will not help you with after sales support.

They dont give a sht.

 

[leendertp]

The corrosion will be around the components or specifically around the unmasked pads on the components.

It's unlikely you will see any corrosion on the tracks as they are coated.

Depending on the substance spilt there can be shorts or all sorts. The higher voltages around the display connectors also don't take too kindly to spilt liquids.

Doesn't even need to be corrosion. If there was a short from the liquid or the sticky mess at some point it can easily blow a fan controller or capacitor etc.

I am just asking so please excuse if it's a dumb question but wouldnt the issue happen sooner after the spill not 10/11 months as is the instance here.

 

[leendertp]

What have we learned from this experience.

Dont ever buy from evetsek. They will not help you with after sales support.

They dont give a sht.

That's one lesson.

 

[B-1]

I am just asking so please excuse if it's a dumb question but wouldnt the issue happen sooner after the spill not 10/11 months as is the instance here.

Not necessarily, it could have congregated in a spot and then dust acumalted on it over time causing a short.

But Im really just saying its possible you would have to open it and see what the damage was and the likely cause. Part serve isn't exactly known for their fairness either so I'm on the fence with this one.

 

[gregmcc]

I am just asking so please excuse if it's a dumb question but wouldnt the issue happen sooner after the spill not 10/11 months as is the instance here.

Not necessarily. With corrosion it gets worse over time especially with moisture and if there was any salt content in the liquid. With current flowing though the PCB it can also further make things worse through the eletrochemical process.

 

[leendertp]

Not necessarily, it could have congregated in a spot and then dust acumalted on it over time causing a short.

But Im really just saying its possible you would have to open it and see what the damage was and the likely cause. Part serve isn't exactly known for their fairness either so I'm on the fence with this one.

I can't claim for a second it's not my fault, I've only pointed out they never told me or explained it to me that it was. But I found out this morning that they never even investigated the fan issue I asked about so yeah.