Random latency spikes up to 280ms Afrihost Fibre

Carbon351

Carbon351

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Hi Afrihost Team, I am on a DNATel fibre line playing latency-sensitive multiplayer games (Apex Legends). I am getting massive random latency spikes up to 280ms. I ran a WinMTR trace to a European gateway, and my baseline to London is normally fine (158ms), but I am hitting a massive localized spike of 256ms right at internal hop 5 (100.127.7.33). This looks like a congested regional handover or an issue with the CGNAT/routing node on that specific pool. Could a network engineer please look into my routing path or move my connection to a different IP gateway/pool that bypasses this node?
 
Carbon351 said:
Hi Afrihost Team, I am on a DNATel fibre line playing latency-sensitive multiplayer games (Apex Legends). I am getting massive random latency spikes up to 280ms. I ran a WinMTR trace to a European gateway, and my baseline to London is normally fine (158ms), but I am hitting a massive localized spike of 256ms right at internal hop 5 (100.127.7.33). This looks like a congested regional handover or an issue with the CGNAT/routing node on that specific pool. Could a network engineer please look into my routing path or move my connection to a different IP gateway/pool that bypasses this node?
Click to expand...
Hi, can you post the MTR to start with?
 
Carbon351 said:
Hi Afrihost Team, I am on a DNATel fibre line playing latency-sensitive multiplayer games (Apex Legends). I am getting massive random latency spikes up to 280ms. I ran a WinMTR trace to a European gateway, and my baseline to London is normally fine (158ms), but I am hitting a massive localized spike of 256ms right at internal hop 5 (100.127.7.33). This looks like a congested regional handover or an issue with the CGNAT/routing node on that specific pool. Could a network engineer please look into my routing path or move my connection to a different IP gateway/pool that bypasses this node?
Click to expand...
I am playing Apex on Cool Ideas and Vumatel and ping is perfect. I played last night in fact for about 2 hours

Apex uses AWS so they pickup your traffic locally and carry it to AWS Europe so testing your international won't help you solve the problem with Apex as that traffic goes via their network locally.
 
PBCool said:
Hi, can you post the MTR to start with?
Click to expand...
|------------------------------------------------------------------------------------------|| WinMTR statistics || Host - % | Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| 192.168.10.1 - 0 | 263 | 263 | 0 | 0 | 1 | 0 || 102-182-37-193.ip.ahisp.co.za - 1 | 259 | 258 | 5 | 6 | 9 | 6 || 100.127.18.101 - 0 | 263 | 263 | 5 | 6 | 29 | 6 || 100.127.6.202 - 1 | 259 | 258 | 5 | 6 | 9 | 6 || 100.127.7.33 - 0 | 263 | 263 | 5 | 7 | 256 | 6 || 41.175.242.116 - 0 | 263 | 263 | 6 | 7 | 29 | 6 || 41.175.222.255 - 0 | 263 | 263 | 6 | 7 | 15 | 7 ||hu-0-7-0-13.lza-p1-cpt.liquidtelecom.net - 0 | 263 | 263 | 25 | 25 | 44 | 25 || 5.11.9.14.liquidtelecom.net - 0 | 263 | 263 | 158 | 159 | 197 | 158 || hu-0-0-0-4.luk-p2-tho.liquidtelecom.net - 0 | 263 | 263 | 160 | 161 | 171 | 161 || 195.66.225.227 - 0 | 263 | 263 | 167 | 171 | 247 | 168 || ae23.cr1.lhr11.uk.zip.zayo.com - 0 | 263 | 263 | 178 | 178 | 180 | 179 || ae20.mpr1.dub3.ie.zip.zayo.com - 0 | 263 | 263 | 177 | 178 | 180 | 178 ||213.161.69.157.IPYX-248918-900-ZYO.zip.zayo.com - 0 | 263 | 263 | 178 | 179 | 223 | 179 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 || No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 ||________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
213.161.69.157.IPYX-248918-900-ZYO.zip.zayo.com - 0 | 263 | 263 | 178 | 179 | 223 | 179 ||

This is the last ip responding and its 179ms.

Looking at stats along the way is insignificant unless continuous.
 
PBCool said:
213.161.69.157.IPYX-248918-900-ZYO.zip.zayo.com - 0 | 263 | 263 | 178 | 179 | 223 | 179 ||

This is the last ip responding and its 179ms.

Looking at stats along the way is insignificant unless continuous.
Click to expand...
I have no idea how to diagnose this at ALL, used A.I to help me so far, the issue is mostly at random, one minute the ping feels stable the next you die bind cover and no reg enemy fire, look i know eu servers and theres nothing we can do about that 180 ms but the stutters? its not system related tho, def network, i did update all ethernet adapters and even tried lowering mtu size to see if it fixes it
 
Carbon351 said:
I have no idea how to diagnose this at ALL, used A.I to help me so far, the issue is mostly at random, one minute the ping feels stable the next you die bind cover and no reg enemy fire, look i know eu servers and theres nothing we can do about that 180 ms but the stutters? its not system related tho, def network, i did update all ethernet adapters and even tried lowering mtu size to see if it fixes it
Click to expand...
Best to log and if you have let @AfriNatic have a look.
 
Was just going make thread about same issue on WOW/D4 in evenings. Both me and my friend stays in durbanville has the same issues, we use cable no wifi. Spike to 1800ms sometimes.

The issues is fixed if we use cloudfare vpn, but we prefer not having to use it.
 
Gtx Gaming said:
Was just going make thread about same issue on WOW/D4 in evenings. Both me and my friend stays in durbanville has the same issues, we use cable no wifi. Spike to 1800ms sometimes.

The issues is fixed if we use cloudfare vpn, but we prefer not having to use it.
Click to expand...
Hi, also via DNATel as fibre provider?
 
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