icasa consumer complaints

  1. R

    Rain, Where's the Service and Accountability?

    Hi everyone, Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience. For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet...
  3. B

    Cell C Mini Mayhem

    Cell C recently ran a promotion on the new I pad Mini in retail giant Makro. Being an opportunist i decided to go take a look and possibly take up the offer. The overview of the deal is that you can get yourself an I pad Mini (16GB) with 500MB of data a month for a very reasonable R199 PM...
  4. S

    VODACOM - Cancelling Contract on the grounds of a faulty device and bad service.

    Hi Guys I need some assistance on this one. I took out a contract with Vodacom for the NEW Samsung galaxy tab 10.1v @ R399 for the device and 500MB data. From the first day I received the device it was up to SHTI!!! Crashing and force-closing whenever it wanted to, so on the fifth day I...
  5. E

    ICASA - Consumer complaints process

    [This follows on from Consumer Complaints - A Guide.] A complaint can be escalated to ICASA, by calling 011 566 3000, faxing 011 566 3004 or emailing [email protected]. A complaint will have to be filed in writing. According to ICASA, receipt of the complaint will be acknowledged by...
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