Rain, Where's the Service and Accountability?

[RaincheckMyRefund]

Hi everyone,


Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience.


For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet speed is 600kbps.
I’ve logged multiple tickets, spent a lot of money on airtime, and even tried their AI assistant (which honestly felt like talking to a damp sponge). No resolution, no clear timelines, no accountability—just radio silence or canned responses or (my favourite) receiving an email saying they can't reach me. Meanwhile, if they do phone, the line gets dropped as soon as I answer.




This complete lack of support and false advertising from Rain isn't just a minor inconvenience. It’s costing me time, clients, and income.


I’ve escalated the issue to ICASA, and I’m looking into filing with the NCC as well. If anyone else has gone this route and has advice or a success story, I’d appreciate the insight.


Also, if you're considering Rain for home or business use—take this as your raincheck.


Looking forward to hearing from the community—whether it’s support, similar stories, or just to vent. Let’s hold these ISPs to a higher standard.


– RMR (RaincheckMyRefund)

 

[My_King]

Service and accountability are all in the DM's.

 

[rain_mobile]

Hi everyone,


Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience.


For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet speed is 600kbps.
I’ve logged multiple tickets, spent a lot of money on airtime, and even tried their AI assistant (which honestly felt like talking to a damp sponge). No resolution, no clear timelines, no accountability—just radio silence or canned responses or (my favourite) receiving an email saying they can't reach me. Meanwhile, if they do phone, the line gets dropped as soon as I answer.

View attachment 1813463


This complete lack of support and false advertising from Rain isn't just a minor inconvenience. It’s costing me time, clients, and income.


I’ve escalated the issue to ICASA, and I’m looking into filing with the NCC as well. If anyone else has gone this route and has advice or a success story, I’d appreciate the insight.


Also, if you're considering Rain for home or business use—take this as your raincheck.


Looking forward to hearing from the community—whether it’s support, similar stories, or just to vent. Let’s hold these ISPs to a higher standard.


– RMR (RaincheckMyRefund)

Hi RaincheckMyRefund

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[nielarmstrong]

THIS IS BECOMING FRAUD AND BREECH OF CONTRACT....
I'm getting tired of this bloody raingo staff,app and service,,,sorry my mistake I can't mention service because there is nothing at all......

I'm waiting more then 2 weeks for my R1250 refund I've been calling over R500 airtime out to get my problems resolved and till now nothing is happening no feedback,no follow-ups,no communication I'm just getting tired.....

I was told by rain to open a new account after my contract was canceled without my knowledge and after I paid a bill of R1250 just to waist alot of money just to find out what's happening....

I managed to order a new rain101 but my wifi is up to ****..Secondly I can't even access the new account only the old one and...thirdly I'm still flippen waiting for my money ....

Please sort it out Rain before the 13th May 2025 I want my money in my account, I want my wifi service up to date I'm not paying for 4mbps upload
And I want all my accounts sorted out


[email protected]
[email protected]

 

[RaincheckMyRefund]

Hi RaincheckMyRefund

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

We can keep this public, thank you.

Last month, after my first post here, the signal was excellent. This month, we’re back to square one. At least you’ve shown that you can provide decent service—even if only briefly.

For account verification, my email is [redacted]. Please respond to me here on the forum so the conversation remains transparent.

Thank you
-RMR

 

[rain_mobile]

We can keep this public, thank you.

Last month, after my first post here, the signal was excellent. This month, we’re back to square one. At least you’ve shown that you can provide decent service—even if only briefly.

For account verification, my email is [redacted]. Please respond to me here on the forum so the conversation remains transparent.

Thank you
-RMR

Hi @RaincheckMyRefund

Thanks for taking our call, as discussed please be on the look out for an email from us.

 

[RaincheckMyRefund]

Hi @RaincheckMyRefund

Thanks for taking our call, as discussed please be on the look out for an email from us.

@rain_mobile


Thanks for engaging both here and via email.


Unfortunately, your comment here gives the false impression that the issue has been resolved — when in fact, I am still experiencing speeds of 600 kbps, despite my "4 Mbps" account being fully paid and my complaints ongoing for over 5 years now.


For clarity to anyone following this thread:

• I’ve always used the same device and SIM setup however, a brief spike in signal last month, voids the statement that setup is the issue
• My area was previously admitted by Rain support to have no coverage — yet I was still sold the service.
• Calls from Rain support are frequently dropped the moment I answer.
• No technician has ever contacted me, despite multiple escalations.
• After posting on this forum last month, my speed suddenly improved significantly — proving the network can work fine in my area. It just usually doesn't.
• It was also stated that the towers in my area are down. Your towers have been down for 5 years?

In more than 24 hours I have not received a reply to my last email after directly asking for you to keep me updated. My signal is still running at embarrassingly low speed even though my payments are (and always have been) up to date. Until the connection is consistently stable and usable, it’s premature to suggest this matter is resolved.


I’m still open to a fair resolution


Regards,
RMR

 

[RaincheckMyRefund]

MyBroadband Speed Test

Speed test result: Latency: 267ms | Download: 1.76Mbps | Upload: 1.44Mbps | Provider: rain

speedtest.mybroadband.co.za

 

[rain_mobile]

@rain_mobile


Thanks for engaging both here and via email.


Unfortunately, your comment here gives the false impression that the issue has been resolved — when in fact, I am still experiencing speeds of 600 kbps, despite my "4 Mbps" account being fully paid and my complaints ongoing for over 5 years now.


For clarity to anyone following this thread:

• I’ve always used the same device and SIM setup however, a brief spike in signal last month, voids the statement that setup is the issue
• My area was previously admitted by Rain support to have no coverage — yet I was still sold the service.
• Calls from Rain support are frequently dropped the moment I answer.
• No technician has ever contacted me, despite multiple escalations.
• After posting on this forum last month, my speed suddenly improved significantly — proving the network can work fine in my area. It just usually doesn't.
• It was also stated that the towers in my area are down. Your towers have been down for 5 years?

In more than 24 hours I have not received a reply to my last email after directly asking for you to keep me updated. My signal is still running at embarrassingly low speed even though my payments are (and always have been) up to date. Until the connection is consistently stable and usable, it’s premature to suggest this matter is resolved.


I’m still open to a fair resolution


Regards,
RMR

Hi RaincheckMyRefund

Please check your mail box and respond there thanks.

Thanks, rain

 

[RaincheckMyRefund]

MyBroadband Speed Test

Speed test result: Latency: 71ms | Download: 0.54Mbps | Upload: 2.19Mbps | Provider: rain

speedtest.mybroadband.co.za

This is unacceptable. I will continue filing my complaint with ICASA.

In 5 years time: I have received one month of what I paid for since 2019.

 

[RaincheckMyRefund]

MyBroadband Speed Test

Speed test result: Latency: 54ms | Download: 1.03Mbps | Upload: 1.53Mbps | Provider: rain

speedtest.mybroadband.co.za

I hope I at least get my 1 month free as promised after 5+ years of no service fingers crossed!

 

[rain_mobile]

Hi @RaincheckMyRefund

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile