RaincheckMyRefund
New Member
- Joined
- Apr 16, 2025
- Messages
- 6
- Reaction score
- 3
Hi everyone,
Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience.
For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet speed is 600kbps.
I’ve logged multiple tickets, spent a lot of money on airtime, and even tried their AI assistant (which honestly felt like talking to a damp sponge). No resolution, no clear timelines, no accountability—just radio silence or canned responses or (my favourite) receiving an email saying they can't reach me. Meanwhile, if they do phone, the line gets dropped as soon as I answer.

This complete lack of support and false advertising from Rain isn't just a minor inconvenience. It’s costing me time, clients, and income.
I’ve escalated the issue to ICASA, and I’m looking into filing with the NCC as well. If anyone else has gone this route and has advice or a success story, I’d appreciate the insight.
Also, if you're considering Rain for home or business use—take this as your raincheck.
Looking forward to hearing from the community—whether it’s support, similar stories, or just to vent. Let’s hold these ISPs to a higher standard.
– RMR (RaincheckMyRefund)
Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience.
For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet speed is 600kbps.
I’ve logged multiple tickets, spent a lot of money on airtime, and even tried their AI assistant (which honestly felt like talking to a damp sponge). No resolution, no clear timelines, no accountability—just radio silence or canned responses or (my favourite) receiving an email saying they can't reach me. Meanwhile, if they do phone, the line gets dropped as soon as I answer.

This complete lack of support and false advertising from Rain isn't just a minor inconvenience. It’s costing me time, clients, and income.
I’ve escalated the issue to ICASA, and I’m looking into filing with the NCC as well. If anyone else has gone this route and has advice or a success story, I’d appreciate the insight.
Also, if you're considering Rain for home or business use—take this as your raincheck.
Looking forward to hearing from the community—whether it’s support, similar stories, or just to vent. Let’s hold these ISPs to a higher standard.
– RMR (RaincheckMyRefund)