national consumer commission (ncc)

  1. Hanno Labuschagne

    NCC recalls ESR HaloLock Wireless Power Banks

    NCC recalls ESR HaloLock Wireless Power Banks The National Consumer Commission (NCC) has issued a product recall for ESR HaloLock Wireless Power Banks sold in South Africa due to potential fire risk. According to a statement from the NCC, the affected units with model number 2G505B were...
  2. S

    Huawei Fit 3 Failed Twice – Refused Warranty, Told to Pay R5000 for New Unit

    Hi everyone, I’m sharing my experience here because I’m completely out of options and I believe other South Africans should be aware of this — especially if they own or are considering a Huawei Fit 3 smartwatch. The Problem: I purchased a Huawei Fit 3 for R3000 in August 2024. Within the...
  3. R

    Rain, Where's the Service and Accountability?

    Hi everyone, Posting here as a fed-up Rain customer operating under the username RaincheckMyRefund—which should give you a clue about my current experience. For context: I have been paying R535.00 for a 4Mbps line since 2019. In the 5+ years of paying on time every month, my average internet...
  4. Jan

    Syntech issues voluntary recall on 300Wh and 500Wh Gizzu power portable stations

    Gizzu power stations recalled over battery fire risks — full refunds available Technology distributor Syntech has issued a precautionary recall of certain Gizzu 300Wh and 500Wh portable power stations due to a fire hazard, the National Consumer Commission has announced. Acting national...
  5. L

    Frogfoot vs Consumer Protection or Competition Acts

    I would like people's opinions in the matter of Frogfoot's "upgrades" and price increases without giving the consumer a choice in the matter and expecting them to pay upgrade or downgrade fees. I am of the opinion that this is in violation of the Consumer Protection and/or Competition Acts. I...
  6. Jan

    Ombud issues warning against Reliable Store - "proven... not be reliable"

    Reliable Store is unreliable, warns watchdog The Consumer Goods and Services Ombud (CGSO) has issued a statement warning consumers to avoid doing business with Reliable Store. MyBroadband has also received several complaints from customers claiming that the retailer is taking money from South...
  7. Jan

    NCC warns against Obelisk Bitcoin mining scam after 4,000 South Africans lose R112 million

    South Africans lose R112 million in Bitcoin mining WhatsApp scam The National Consumer Commission (NCC) has declared Obelisk a multiplication scheme after about 4,000 participants, from eight WhatsApp groups, lost R112 million in an alleged scheme selling bitcoin mining machines. This comes...
  8. O

    Vodacom Contract nightmare

    In December 2017 I took a cell phone contract with Vodacom. The contract was a combined sim contract. The contract was paid via debit orders at the beginning of each month, upon the expiration I was not informed that I had to make the cancellation myself and so I did. The contract expired...
  9. M

    Telkom Mobile Unethical Contracts

    Telkom failed me on 3 occasions. The First: About a year I got myself a Telkom 5GB LIT contract which came with a Huawei P10 Lite. What I was told I would get: Free Unlimited Instant Messaging/IM (Whatsapp, Viber etc). Unlimited Video and Music Streaming I loved it! Sounded great for the...
  10. C

    National Consumer Commission (NCC) contact details

    Consumer right no. 1: right to equality in the Consumer market and Protection Against discriminatory marketing Practices Consumer right no. 2: right to Privacy Consumer right no. 3: right to Choose Consumer right no. 4: right to Disclosure of information Consumer right no. 5: right to...
  11. jes

    Consumer commission to tackle e-toll complaints

    Consumer commission to tackle e-toll complaints Complaints about e-tolling will be taken up by the National Consumer Commission (NCC)
  12. Jan

    E-toll billing system not working: DA

    E-toll road users “unfairly bullied” into paying: DA The DA has reiterated its promise to fight E-tolling in Gauteng.
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