Vodacom Contract nightmare

Why are telecommunications network providers such scammers?

  • To keep consumers on their payroll.

    Votes: 0 0.0%

  • To stop you from creating financial freedom by crippling your credit score and depending in credit t

    Votes: 2 40.0%

  • "Cellular networks in Africa are long considered licenses to print money"

    Votes: 3 60.0%
  • Total voters
    5
O

Onyx Blu

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In December 2017 I took a cell phone contract with Vodacom. The contract was a combined sim contract.
The contract was paid via debit orders at the beginning of each month, upon the expiration I was not informed that I had to make the cancellation myself and so I did.
The contract expired December 2019, as it was a two year contract. However, I only cancelled the contract in the beginning of February 2020 as I still found myself making payments because my previous cancellation request was never logged in by the previous agent.
The company cancelled one cell phone number (combined sim) and not the other number. I requested that the company cancel the second sim in February and was instructed to pay for March. What baffled me is how my insurance was cancelled but the contract remained even after months of requesting the cancellation.
I paid the March amount as instructed and requested again that the contract be cancelled but the service provider failed to do so.
I have been attempting to have this account closed for over a year now with no success, and now the service provider demands that I pay for the months that the contract has been active (a contract that I have been trying to cancel all those months), and has been accumulating charges and interests. I wrote to the NCC and Vodacom was instructed to respond but never did.
Vodacom now refuses to close a long expired contract, and is demanding that I pay for their incompetence. The service provider has recordings of all my conversations with their agents. They later said that the account had been closed and that I would receive a paid up letter, in which I haven't received till today. I have been requesting and suggesting that they listen to those conversations. Currently I am getting calls and messages from MBD and other debt collectors stating that I have been handed over. This is affecting my score negatively, and has created a number of problems. Can someone please advise as to where to take this matter?
 
How much do they want you to pay?

Step 1: Go to your bank and ask for the amount Vodacom wants in 5c coins.
Step 2: Take said coins in trolleys to your nearest Vodacom store to settle account.
Step 3: Record video for everyones amusement.
 
I need another solution. They said I owed them R500, that's after paying some other amount prior.
 
Wow, so every thread has to include a poll now.
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Not every thread, but there are many people experiencing some type of injustice with cellular networks.

Also if your opinion has nothing to do with the question or thread you can kindly just scroll up and ignore it.

Thanks.
 
deweyzeph said:
Buy your phones cash and go prepaid. I would never in a million years sign up to a cellphone contract.
Click to expand...
About to do this and take your advice....what is your suggested best prepaid provider? Just had a look at Airmobile by Afrihost and their offering and looks pretty reasonable.
 
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