0 airtime uchoose smart s contract

[iWish]

We upgraded my wife to an uchoose smart a contract on the 19 of July. I told her to check her balances this morning to make sure the contract balances are loaded. 75min, 250mb data.
Her data are are showing correct but airtime=0...
Am I missing something?

 

[Ockie]

http://www.vodacom.co.za/vodacom/shopping/plans/uchoose-smart-s

What airtime?

 

[iWish]

Where does it show her free 75 min?

 

[iWish]

If she dials *111# for balance it also says 0 airtime.

 

[Ockie]

View attachment 136826 View attachment 136828

Where does it show her free 75 min?

Oh. I thought you meant you were looking for a additional Rand value also to be loaded.

PM me the number and I will have a look on the system.

 

[iWish]

Thanks. PM send.

 

[Ockie]

mmmmm ok had a look. Seems the Uchoose Smart S/L/XL etc packages do not reflect their minutes on our system. I have a feeling because it is a hybrid. I have checked on another uChoose S package on our base and I also cant see its minutes.

@VodacomData ..... can you please advise on how to check the minutes remaining on the uChoose Smart S etc packages?

 

[iWish]

Wow, how did the guys on this package previously check their balance? Or did they not bother.
Ockie,
Can I assume she was allocated the 75 min? She just can't view her voice balance,ne?

 

[Ockie]

Wow, how did the guys on this package previously check their balance? Or did they not bother.
Ockie,
Can I assume she was allocated the 75 min? She just can't view her voice balance,ne?

Yes, I believe so. I am PM'ing link to this thread to VD so he can give input.

 

[iWish]

Any feedback from the Vodacom guys, Ockie?
Difficult to manage the airtime (free minutes) without a balance checking service from them.

 

[Ockie]

Any feedback from the Vodacom guys, Ockie?
Difficult to manage the airtime (free minutes) without a balance checking service from them.

Sent a PM to VD on Friday I think it was with the link to the thread.

 

[Ockie]

Please check on *111# .... it should have a uChoose option.

 

[VodacomData]

Sent a PM to VD on Friday I think it was with the link to the thread.

Hey

You send me the number ?

 

[Ockie]

done

 

[VodacomData]

Hi

uchoose smart no airtime only free minutes you can however topup with airtime if you run our of free mins.

*111# should display all balances

 

[Ockie]

Hi

uchoose smart no airtime only free minutes you can however topup with airtime if you run our of free mins.

Howdy. Please see my PM.

How do the clients check how many free minutes are available? On MII it is not visible either. I can just see the data bundle, but no voice bundle. I checked on another number on our base that is also on the uChoose S and the same thing, so not a problem on this one particular line.

 

[VodacomData]

edited my previous post and tested on a uchoose smart m


uChoose Flexi and uChoose Smart customers can obtain their account and bundle balances via several channels:
Ø Calling 100;
Ø Vodacom My Phone *111#;
Ø SMS the relevant keyword to 31050 – SMS FM to 31050 to receive a full menu of keywords and enquiries. (VSP customers only);
Ø Vodacom portal (mobi-site);

 

[iWish]

Thanks Ockie. It is resolved/kinda.
The shortcut *111*502# we use still shows 0 airtime but if we *111# and then check balance it shows. The VC app also shows 0. I assume it is something they will work on. At least there is some method of checking.