10210 only working during office hours?

[pezulu]

I have been attempting to call 10210 to report a fault since earlier this evening.
Every time I go through the whole spiel of entering the number, selecting the options I want, up to a point where I choose to hold of an operator to log a fault.
An automated message then gets played that I have reached Telkom outside their normal operating hours, and the call gets dropped.

Since when is Telkom fault reporting limited to office hours only?

 

[th0rn]

Quickest and easiest way to log a fault -

https://secureapp.telkom.co.za/assurance/public/logafault

 

[LazyLion]

Since when is Telkom fault reporting limited to office hours only?

It's been that way for many years now... as long as I can remember.
Use the method that the poster above suggests.

Or download the Telkom App... or use the SMS reporting feature.

 

[pezulu]

Reported on the app, but was trying to speak to a consultant.
Have always managed to speak to someone in the call centre until about 23:00.

 

[zizo911]

What is 10210 hours?

 

[whatwhat]

Just log a fault online as suggested earlier.

You know the fault is logged, and it is logged with the correct description. Takes a minute at most.