Nedlaw1973
New Member
- Joined
- Feb 3, 2025
- Messages
- 2
- Reaction score
- 2
Email sent,, plenty more on this same email still not sorted... Gatfol now
Good Afternoon,
I am writing to express my extreme frustration with the ongoing issues I've encountered with Web Africa over the past month. Unfortunately, my attempts to resolve these issues through your customer service channels have been met with nothing short of incompetence and utter lack of accountability.
To begin with, your automated bot and chat system are completely useless. When attempting to speak with an agent or even a supervisor/manager, I have found it nearly impossible to reach anyone who can address my concerns. This is unacceptable. Furthermore, despite numerous requests for someone to contact me regarding the issues with my account, I have yet to receive any meaningful response. It's easy to contact Web Africa to purchase new services, but when it comes to after-sales support, it is impossible to get anyone on the line.
Now, to address the issue at hand, which has been ongoing since November 28, 2024. My account was debited on this date, well before the due date of the 1st of every month. I immediately contacted your WhatsApp support line, and, as expected, I was told that the matter would be looked into. However, Web Africa attempted to debit my account again on the actual due date, even though the payment had already been made, resulting in a negative impact on my account. I reached out again through WhatsApp to inquire about this, only to be asked to provide proof of payment (POP), which I did—although, I did not receive a reference number. Nevertheless, I have a detailed timeline of all communication.
Despite this, Web Africa made yet another attempt to debit my account on December 2, 2024. Again, I contacted WhatsApp support, provided the required POP and account statement (Ref# 8770636), only for Web Africa to try again to debit my account on December 3, 2024. At this point, it became clear that Web Africa's systems were malfunctioning, yet I was still asked for the same information.
On December 12, I received an SMS informing me that my service would be deactivated due to non-payment. Once again, I contacted WhatsApp support and provided all the necessary documentation, including POP and statements. I spent over three hours with an agent (Ref# 8875147), only to receive yet another SMS threatening service deactivation.
Then, on December 17, 2024, I received another SMS regarding deactivation. I was assured that someone would contact me within 24 to 48 hours and that the issue had been marked as urgent for the finance team (Ref# 8905407). However, here we are, yet again, and I have received no further updates or resolution. My most recent contact with WhatsApp support (Ref# 8978139) has yielded the same result: no resolution, no communication.
So, what exactly does Web Africa do? You are quick to sell your products, but utterly incompetent when it comes to providing after-sales support. Your current system seems designed to cut costs at the expense of your customers, with no effort made to resolve issues in a timely or effective manner.
I have reached my breaking point. I demand that this issue be resolved immediately. If I do not receive a satisfactory response or resolution within the next 48 hours, I will be forced to escalate the matter, including but not limited to raising the issue on social media or contacting the ombudsman.
I expect a prompt reply, though, frankly, my expectations are now exceedingly low based on my past experiences with your company
Good Afternoon,
I am writing to express my extreme frustration with the ongoing issues I've encountered with Web Africa over the past month. Unfortunately, my attempts to resolve these issues through your customer service channels have been met with nothing short of incompetence and utter lack of accountability.
To begin with, your automated bot and chat system are completely useless. When attempting to speak with an agent or even a supervisor/manager, I have found it nearly impossible to reach anyone who can address my concerns. This is unacceptable. Furthermore, despite numerous requests for someone to contact me regarding the issues with my account, I have yet to receive any meaningful response. It's easy to contact Web Africa to purchase new services, but when it comes to after-sales support, it is impossible to get anyone on the line.
Now, to address the issue at hand, which has been ongoing since November 28, 2024. My account was debited on this date, well before the due date of the 1st of every month. I immediately contacted your WhatsApp support line, and, as expected, I was told that the matter would be looked into. However, Web Africa attempted to debit my account again on the actual due date, even though the payment had already been made, resulting in a negative impact on my account. I reached out again through WhatsApp to inquire about this, only to be asked to provide proof of payment (POP), which I did—although, I did not receive a reference number. Nevertheless, I have a detailed timeline of all communication.
Despite this, Web Africa made yet another attempt to debit my account on December 2, 2024. Again, I contacted WhatsApp support, provided the required POP and account statement (Ref# 8770636), only for Web Africa to try again to debit my account on December 3, 2024. At this point, it became clear that Web Africa's systems were malfunctioning, yet I was still asked for the same information.
On December 12, I received an SMS informing me that my service would be deactivated due to non-payment. Once again, I contacted WhatsApp support and provided all the necessary documentation, including POP and statements. I spent over three hours with an agent (Ref# 8875147), only to receive yet another SMS threatening service deactivation.
Then, on December 17, 2024, I received another SMS regarding deactivation. I was assured that someone would contact me within 24 to 48 hours and that the issue had been marked as urgent for the finance team (Ref# 8905407). However, here we are, yet again, and I have received no further updates or resolution. My most recent contact with WhatsApp support (Ref# 8978139) has yielded the same result: no resolution, no communication.
So, what exactly does Web Africa do? You are quick to sell your products, but utterly incompetent when it comes to providing after-sales support. Your current system seems designed to cut costs at the expense of your customers, with no effort made to resolve issues in a timely or effective manner.
I have reached my breaking point. I demand that this issue be resolved immediately. If I do not receive a satisfactory response or resolution within the next 48 hours, I will be forced to escalate the matter, including but not limited to raising the issue on social media or contacting the ombudsman.
I expect a prompt reply, though, frankly, my expectations are now exceedingly low based on my past experiences with your company
