WebAfrica committing fraud

[NarrowBandFtw]

sweet zombie jesus, I have no words, so for my capped account which I rarely hit the cap of I get two notifications toward the end of September that I hit my cap

looking at their usage report it shows 50-60gb used every hour, even during loadshedding, literally impossible
so I check which lines connect to this account, only mine
I check which devices connect to my router, only mine
I check usage on the router's stats, about 1% of the joke figure reported by WebAfrica

the conversation with support would be funny if it wasn't so pathetic:

 

[PhoenixEnergy]

Holy crap balls. Sthando is litterally the definition of "Not my job bro"

No attempt to try to get a superior involved or anything

 

[Vorastra]

sweet zombie jesus, I have no words, so for my capped account which I rarely hit the cap of I get two notifications toward the and of September that I hit my cap

looking at their usage report it shows 50-60gb used every hour, even during loadshedding, literally impossible
so I check which lines connect to this account, only mine
I check which devices connect to my router, only mine
I check usage on the router's stats, about 1% of the joke figure reported by WebAfrica

the conversation with support would be funny if it wasn't so pathetic:
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I was wondering about this issue.
My usage is showing the same, but I'm on uncapped fibre so it doesn't affect me at all.

Started on Monday 26/9 as well.

Very uncool that it's actually affecting capped users.

 

[Rickster]

Change your DSL password, maybe they are sharing accounts.

Which ISP did that? Openweb?

 

[Kloofvreter]

 

[TheMightyQuin]

Change your DSL password, maybe they are sharing accounts.

Which ISP did that? Openweb?

The tread headline should be the first clue...

 

[TheMightyQuin]

sweet zombie jesus, I have no words, so for my capped account which I rarely hit the cap of I get two notifications toward the end of September that I hit my cap

looking at their usage report it shows 50-60gb used every hour, even during loadshedding, literally impossible
so I check which lines connect to this account, only mine
I check which devices connect to my router, only mine
I check usage on the router's stats, about 1% of the joke figure reported by WebAfrica

the conversation with support would be funny if it wasn't so pathetic:
View attachment 1392711
View attachment 1392713
View attachment 1392715
View attachment 1392717

I've had similar bad support kak with these muppets...and I have about 30 clients with them. Three responses in, just kill the chat and start again hoping to get someone with a brain.

One more month with this kak, then it's other people's problem. Cannot wait.

 

[Rickster]

The tread headline should be the first clue...

I'm trying to recollect which ISP shared accounts.

 

[Grubscrew]

I am so glad I am rid of WebAfrica.

 

[Vorastra]

I went to check mine again.
lmao, 1TB in one day already according to these okes.
In reality I've used maybe 20-30GB today.

Use my screenshot if you want @NarrowBandFtw

200/200 Metrofibre uncapped



Here's mine from last month showing the same issue as you, if you want to use it.

 

[TheMightyQuin]

I'm trying to recollect which ISP shared accounts.

My apologies. I misread your post.

 

[JustAsk]

Just move...had the exact same experience with Afrihost back with their first 30GB mobile data offers.

 

[rubber_otter]

@WebAfrica Helper

 

[r00igev@@r]

Someone flipped the "Make extra money from subscribers" switch.

 

[Tongs of Destiny]

Out of sheer interest I went to check on mine.. exactly the same. Look at this ****. WTF is going on with them?
I wish I could download 150 odd GB in 1 hour every hour! even whilst I was sleeping with everything off!
What a joke of a company, can't wait to get rid of them

 

[Tongs of Destiny]

Same as the thread starter... 26th they started milking every account so Webafrica can charge all their clients a little extra!

 

[Grubscrew]

Because words matter:

Fraud:

It is the unlawful and intentional making of a misrepresentation which causes actual prejudice or which is potentially prejudicial to another.

 

[My_King]

jirre, WTF kak company this. But I have been saying this for a few years.

Reminds me of that other kak company. You provide proof that the issue is not Telkom. 3 months later, can we put you on our green network cause MTN is suddenly the problem.

 

[NarrowBandFtw]

Because words matter:

Fraud:

It is the unlawful and intentional making of a misrepresentation which causes actual prejudice or which is potentially prejudicial to another.

unlawful: charging for a service not delivered / data not used
intentional: multiple clients tell you exactly what is happening, yet WebAfrica chooses to ignore them
misrepresentation: well the 50+gb an hour everyone is "using" sure as hell is a misrepresentation

 

[NarrowBandFtw]

less than two days into the new calendar month: