WebAfrica committing fraud

HartsockZA said:
ISP' I steer clear from. Mweb, Webafrica, RSAWeb, Vodacom, Cell C.
Click to expand...
I'd add Afrihost to the list, they seem "fine" these days, but I was one of the customers who left after months of them lying about sub par speeds and the CEO himself needing to eventually please explain to the market

they denied the problem was them ... for months

alas, that's how I ended up at Webafrica who back then had stellar service
 
NarrowBandFtw said:
I'd add Afrihost to the list, they seem "fine" these days, but I was one of the customers who left after months of them lying about sub par speeds and the CEO himself needing to eventually please explain to the market

they denied the problem was them ... for months

alas, that's how I ended up at Webafrica who back then had stellar service
Click to expand...
I'm with WebAfrica because they're R100 cheaper than Afrihost.
Literally the only reason.
 
NarrowBandFtw said:
I'd add Afrihost to the list, they seem "fine" these days, but I was one of the customers who left after months of them lying about sub par speeds and the CEO himself needing to eventually please explain to the market

they denied the problem was them ... for months

alas, that's how I ended up at Webafrica who back then had stellar service
Click to expand...
"For months"

Then came out with the super duper green network and no refunds
 
@NarrowBandFtw @Wrath of Khan Can you okes check something for me. When you log into WebAfrica, go to the usage site. On the left there's "Authentication".
How many phone lines you got there under line management?
I've just checked mine and apparently I have 4 phone numbers on my line port.
 
Vorastra said:
@NarrowBandFtw @Wrath of Khan Can you okes check something for me. When you log into WebAfrica, go to the usage site. On the left there's "Authentication".
How many phone lines you got there under line management?
I've just checked mine and apparently I have 4 phone numbers on my line port.
Click to expand...

I just checked, I have 2 weird ass telephone numbers? both on "line port" 1050
 
It's got nothing to do with some fraud on our end.. it's WebAfricas useless system.
It is physically impossible for me to download 150GB in an hour from the interwebs.. sure if I had a hard line direct to their servers and was transferring a file from my HDD, but not a file from the internet per say.
 
Vorastra said:
@NarrowBandFtw @Wrath of Khan Can you okes check something for me. When you log into WebAfrica, go to the usage site. On the left there's "Authentication".
How many phone lines you got there under line management?
I've just checked mine and apparently I have 4 phone numbers on my line port.
Click to expand...
fun fact, that "authentication" part of the webpage was error-ing out most of yesterday

but basically I have "4" entries under "line management" with 3 different port numbers
3 of the entries list my landline number as the connecting line and the other one says "unknown"

I thought about enabling secure DSL, but they even give you a warning that it uses an identifier than can change and it will result in loss of connectivity if it does so it doesn't sound practical or reliable

I hasten to add that I highly doubt some other entity is connecting to my account, I changed password yesterday and the usage is still completely whack

besides that on that authentication page under "your connection history" it matches 100% with my restarting of the router and shows my connections only

like I tried to explain to the support zombie:
- I've triple checked DSL connection history
- I've triple checked devices connecting to my router
- I'm closely tracking usage with the router's stats
- and as of 24 hours ago I changed the account's password

there is no way in hell the insane usage on my account can be explained as anything other than a Webafrica f-up

PS: I should also just add for full transparency even though this Webafrica f-up meant my cap was "hit", they have not throttled or limited me, but I am 100% convinced if I had auto-topup enabled it would be charging my credit card on a daily basis to "top me up" for "hitting the cap" ... anyone out there able to confirm?
 
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