10GB = abuse?

[loosecannon]

geoff you are in line to be flamed ....

no it does not cost that much for a dedicated telkom feed for local what you are missing is ...

1)that BW is gaurenteeed as in diginet/martis not contended so take 5000/30 and you have your figure call it 200 if you want ...
2)the more you buy the cheaper it gets esp for local putting peering in place further drops the cost
3)international is expensive however it is not needed to buy 100% gaurenteed international link
4)sentech do have a return path via satalite making this cheaper than a telkom link would be ...

please explain how it is the same

so you are talking out your arse the thing you also missing the haul to there ISP is via microwave links not Telkom and as far as i know the microwave cost does not have a telskum component they do pay a licence fee for the micro link as do telkom....

 

[Dean_Henstock]

Agree with loosecanon.

1. The was microwave for backhaul, so no diginet telco fees there, so basiclay their entire last mile is for free, besides licensing fees.

2. They buy there bandwidth from IS, which has been confirmed to me to be only 10 megs - 2 Int and 8 Local

<font color="red"><font size="1">If you fill up a station wagon with data tapes and drive to capetown you could transfer 10000 GB in 11 hours, and it would cost you R 500 in petrol, Thats the kind of internet I wanna see !</font id="size1"></font id="red">

 

[donn]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Today I received a phonecall from someone at Sentech stating that I’ve exceeded 10GB of traffic in September; that this was now defined as abusive according to the contract;
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

a) There is no definition of abuse in the contract, only in therms of the AUP:
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Excess Utilization of Network Resources.

The excessive use or abuse of Sentech's network resources by one customer may have a negative impact on all other customers. Accordingly, you may not use the Service or take any action that will result in excessive consumption or utilization of the system or network resources, or which may weaken network performance, as determined in Sentech's sole discretion. Such prohibited actions include, but are not limited to: using the Service to host a web server site which attracts excessive traffic at your location, continuously uploading or downloading streaming video or audio, UseNet hosting, or continuous FTP uploading or downloading. In the event that Sentech detects excessive use by you, Sentech may restrict your access to Sentech's network, increase the fees associated with your Service, including upgrading you to a higher class of Service, or terminate your Service<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

b) In terms of the FAQ you can download as much as the speed permits.
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">5. Is my usage capped o­n my MyWireless account?
You’re throughput rate is defined by the package you purchase. Sentech does however not limit the amount of data via your connection and does not vary the quality of service according to the amount of data transferred. Thus the maximum amount of data transferable is defined by the speed of your chosen package, not a usage cap.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

If you were able to get 128kb and you downloaded continuously all day you would be able to download 40GB in a month.

So in that case 10GB is actually quite reasonable. Only 25% utilisation! I wouldn't call this excessive. But since they are allowed to "restrict your access to Sentech's network" you may find that is what they end up doing. Since you're only getting 4k speeds, ask them to explain how they get 10GB from this, and are they sure they're talking to the right user?

My advice: ask for it in writing, by registered post. Also ask for a detailed explanation of how this violates the contract and why 25% utilisation of your contract would qualify as "excessive". That should shut them up.


<hr noshade size="1">
Donn Edwards
<div align="right">MyWireless: Diva-style reliability, dial-up performance (or worse)</div id="right">

 

[Turtle]

geoffr, you're also forgetting that for every customer Sentech has that downloads 10GB/month, they have at least 20 other users who download far far less. The usage curve is Zipfian. In fact every other consumer broadband provider in the entire world relies on this little fact and aims for economies of scale. Shared hosting works the same way. On a typical shared hosting server you get say two or three users who are getting a 'way good deal', subsidised by about 100 other low-usage and mostly very-low-usage accounts.

 

[nonroker]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Dean_Henstock</i>
<br />
2. They buy there bandwidth from IS, which has been confirmed to me to be only 10 megs - <font color="red">2 Int</font id="red"> and 8 Local
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

There's the FSCKUP!!!!

Intl should ATLEAST be 50% of your local IMO.


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256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [!]

 

[loosecannon]

in there defence that is outgoing BW not incoming they do have a satalite backhaul of a almost 2 that 10Mb but i cant confirm that is exclusivly for mywi and only handles SMTP/HTTP in a really pathetic setup

the 10GB is a good logical limit for a 128kbs sercvice however they can expect 20% of there users to exceed this in a month with 10% prehaps going to 20Gb this is a normal usage pattern and not excesive 5-10% of users may fall in the abusive range once again it is a fact of life ps those 5% pulling 20G will be compensated by grannies pulling &lt;1G emailing there grandchildren

it is the way it is leave us alone sucktech

 

[DFantom]

I wonder what they tell the 512K users?
"Sir, you have exceed 40Gb, you need to upgrade"
"To what?"
"Any package above your current one"
"Like what?"
"Let me see, oh, right you are on 512K, um....." &lt;line dead&gt;



Geoff, you have a valid point in terms of it is a good deal because of cost. The problem is thats not the deal anyone I know signed up for. Everyone I know signed up for the even better deal where is is uncapped.
The problem at Sentech, is not the service, speed or changing of minds.
It is purely that you (sorry I am assuming you work there, since that's the impression that came across) have a very unexpierenced management team who have never run an ISP before and never thought ahead about things like capping or contention ratios etc...
Sentech should have sniped a top level SAIX or IS or UUNet bloke to come in and guide Sentech though planning all of this much better.
At the end of the day your income, future planning and cost vs. expeciences should have covered or planned to cover all your initial outlay costs. Sitting how many months after the launch and going, "um this is costing too much in bandwidth for us, so lets introduce a cap" is another perfect sign of bad management.

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D&gt;Fantom
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:- Sentech -:
:- Radiokop Tower -:
:- 512K Package -:
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