I noticed that I had a lot less data then I should on my MTN contract. I went onto the mycontract (MTN) website and reviewed my data usage on there. I then compared this to what my phone stated was my usage and the two matched closely, however I am short of 14GB of data when I check my balance using *136#.
Upon escalating this to MTN with screenshots of both their own website information and my phone data usage information I promptly received a reply stating that I have used the additional 14 GB of data.... When I responded and advised them to look at the proof I had sent them on the previous email, they told me that i had to wait until the 12th May for billing to close and only then can I log a query.
In the meantime I have had to purchase additional data to top up my account while they state they cannot assist for another two weeks plus.
I escalated to ICASA and MTN again just responded that according to their systems I have used the additional data. How is this service????
Upon escalating this to MTN with screenshots of both their own website information and my phone data usage information I promptly received a reply stating that I have used the additional 14 GB of data.... When I responded and advised them to look at the proof I had sent them on the previous email, they told me that i had to wait until the 12th May for billing to close and only then can I log a query.
In the meantime I have had to purchase additional data to top up my account while they state they cannot assist for another two weeks plus.
I escalated to ICASA and MTN again just responded that according to their systems I have used the additional data. How is this service????