155 Data Helpdesk

As a Vodacom Data customer, how do you rate the Data Helpdesk, (082)155?

[1.a] I hardly ever experience problems that cause me to call Vodacom's Data Helpdesk
Votes: 23 52.3%
[1.b] I frequently experience problems that cause me to call Vodacom's Data Helpdesk
Votes: 11 25.0%
[2.a] Also, when calling 082155, I usually get through to an agent within 2 minutes
Votes: 3 6.8%
[2.b] Also, when calling 082155, I usually get through to an agent within 5 minutes
Votes: 6 13.6%
[2.c] Also, when calling 082155, I usually get through to an agent within 10 minutes
Votes: 6 13.6%
[2.d] Also, when calling 082155, I usually get through to an agent within 15 minutes
Votes: 6 13.6%
[2.e] Also, when calling 082155, I usually get through to an agent within 20 minutes
Votes: 6 13.6%
[2.f] Also, when calling 082155, I usually get through to an agent within 30 or more minutes
Votes: 9 20.5%
[3.a] Also, when calling 082155, the agents have usually been helpful
Votes: 11 25.0%
[3.b] Also, when calling 082155, the agents have sometimes been helpful
Votes: 19 43.2%
[3.c] Also, when calling 082155, the agents have never been helpful
Votes: 6 13.6%
[4.a] Also, the agents seem to be knowledgeable
Votes: 17 38.6%
[4.b] Also, the agents seem to be clueless
Votes: 14 31.8%
[5.a] Also, when calling 082155, my irritation levels do not drastically increase
Votes: 9 20.5%
[5.b] Also, when calling 082155, my irritation levels do increase drastically
Votes: 24 54.5%
[6.a] Also, when calling 082155, I usually call from a cellphone using a Vodacom simcard
Votes: 33 75.0%
[6.b] Also, when calling 082155, I usually make the call from another network
Votes: 2 4.5%
[7.a] My overall rating, is positive (in favour of Vodacom's Data Helpdesk)
Votes: 14 31.8%
[7.b] My overall rating, is negative (not in favour of Vodacom's Data Helpdesk)
Votes: 25 56.8%

Total voters

44

ic

MyBroadband

Super Moderator

Aug 12, 2006

#121

ToxicBunny said:
...
Oh another rather more difficult to implement suggestion... but a help desk where people don't automatically assume I know squat about PC's.... it drives me to drink when i get treated like i know nothing....

*end rant* sort of....

Every IT related call centre I've had to deal with seems to have some agents with this attitude of thinking that the caller has the intelligence of a piece of soggy bread - it is infuriating being subjected to this sort of treatment, I don't know if there is any possible solution to this - best to keep one's cool & use cold logic to combat agent with attitude...

155 Data Helpdesk

As a Vodacom Data customer, how do you rate the Data Helpdesk, (082)155?

[1.a] I hardly ever experience problems that cause me to call Vodacom's Data Helpdesk

[1.b] I frequently experience problems that cause me to call Vodacom's Data Helpdesk

[2.a] Also, when calling 082155, I usually get through to an agent within 2 minutes

[2.b] Also, when calling 082155, I usually get through to an agent within 5 minutes

[2.c] Also, when calling 082155, I usually get through to an agent within 10 minutes

[2.d] Also, when calling 082155, I usually get through to an agent within 15 minutes

[2.e] Also, when calling 082155, I usually get through to an agent within 20 minutes

[2.f] Also, when calling 082155, I usually get through to an agent within 30 or more minutes

[3.a] Also, when calling 082155, the agents have usually been helpful

[3.b] Also, when calling 082155, the agents have sometimes been helpful

[3.c] Also, when calling 082155, the agents have never been helpful

[4.a] Also, the agents seem to be knowledgeable

[4.b] Also, the agents seem to be clueless

[5.a] Also, when calling 082155, my irritation levels do not drastically increase

[5.b] Also, when calling 082155, my irritation levels do increase drastically

[6.a] Also, when calling 082155, I usually call from a cellphone using a Vodacom simcard

[6.b] Also, when calling 082155, I usually make the call from another network

[7.a] My overall rating, is positive (in favour of Vodacom's Data Helpdesk)

[7.b] My overall rating, is negative (not in favour of Vodacom's Data Helpdesk)

ic

MyBroadband