155 Data Helpdesk

As a Vodacom Data customer, how do you rate the Data Helpdesk, (082)155?

  • [1.a] I hardly ever experience problems that cause me to call Vodacom's Data Helpdesk

    Votes: 23 52.3%

  • [1.b] I frequently experience problems that cause me to call Vodacom's Data Helpdesk

    Votes: 11 25.0%

  • [2.a] Also, when calling 082155, I usually get through to an agent within 2 minutes

    Votes: 3 6.8%

  • [2.b] Also, when calling 082155, I usually get through to an agent within 5 minutes

    Votes: 6 13.6%

  • [2.c] Also, when calling 082155, I usually get through to an agent within 10 minutes

    Votes: 6 13.6%

  • [2.d] Also, when calling 082155, I usually get through to an agent within 15 minutes

    Votes: 6 13.6%

  • [2.e] Also, when calling 082155, I usually get through to an agent within 20 minutes

    Votes: 6 13.6%

  • [2.f] Also, when calling 082155, I usually get through to an agent within 30 or more minutes

    Votes: 9 20.5%

  • [3.a] Also, when calling 082155, the agents have usually been helpful

    Votes: 11 25.0%

  • [3.b] Also, when calling 082155, the agents have sometimes been helpful

    Votes: 19 43.2%

  • [3.c] Also, when calling 082155, the agents have never been helpful

    Votes: 6 13.6%

  • [4.a] Also, the agents seem to be knowledgeable

    Votes: 17 38.6%

  • [4.b] Also, the agents seem to be clueless

    Votes: 14 31.8%

  • [5.a] Also, when calling 082155, my irritation levels do not drastically increase

    Votes: 9 20.5%

  • [5.b] Also, when calling 082155, my irritation levels do increase drastically

    Votes: 24 54.5%

  • [6.a] Also, when calling 082155, I usually call from a cellphone using a Vodacom simcard

    Votes: 33 75.0%

  • [6.b] Also, when calling 082155, I usually make the call from another network

    Votes: 2 4.5%

  • [7.a] My overall rating, is positive (in favour of Vodacom's Data Helpdesk)

    Votes: 14 31.8%

  • [7.b] My overall rating, is negative (not in favour of Vodacom's Data Helpdesk)

    Votes: 25 56.8%
  • Total voters
    44
ic

ic

MyBroadband
Super Moderator
Joined
Nov 8, 2004
Messages
14,805
kaspaas said:
I can hear Miriam Makeba followed by the Balketoe Boereorkes :D

But I do agree - local talent needs more support!
Click to expand...
How about IVR options to change the on hold music to something else - have about 15 or 20 to chose from - that way Vodacom's customers can amuse themselves whilst on hold by changing what they're listening to? :D

As an extension of this idea, vodacom4me.co.za could offer a page that allows customers to specify what they do and/or do not want to listen to [from a list of available options] :).
 
L

lilDeath

Executive Member
Joined
Apr 11, 2006
Messages
6,234
Yes, they could do all of the above ... but would they? :D

Ah well, some Prime Circle will go down very well... followed by some NutCracker / Swan Lake;)
 
Last edited:
MyDraadloos

MyDraadloos

Expert Member
Joined
May 6, 2004
Messages
3,257
Well we are back to square one, can barely stay connected long enough to type a reply.

Connection with mail server times out, disconnects time and again, low or no throughput. Can't even download a Excel attachment from Gmail, after 5 attempts I only got 180kb of 214kb ....... eish !

Paying premium rates for patchy best effort service.

To top it all I find myself listening to Pet Shop Boys again, I guess for them it truely is a case of "I don't know what you want, but I can't give it anymore".
 
L

lilDeath

Executive Member
Joined
Apr 11, 2006
Messages
6,234
Really, and just the other day I was listening to 'You can't touch this" nah nah nah "You can't touch this" nah nah nah :rolleyes:

Anyone know what the number is to phone for upgrades????
Since it has been a week now and I still have not received my 111 / 155 callback. And yes, I did follow the instructions as indicated here
 
V

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
MyDraadloos said:
Well we are back to square one, can barely stay connected long enough to type a reply.

Connection with mail server times out, disconnects time and again, low or no throughput. Can't even download a Excel attachment from Gmail, after 5 attempts I only got 180kb of 214kb ....... eish !

Paying premium rates for patchy best effort service.

To top it all I find myself listening to Pet Shop Boys again, I guess for them it truely is a case of "I don't know what you want, but I can't give it anymore".
Click to expand...

You can't be serious, is the PSB song back? On which number? 155?

Was supposed to be replaced by the BSB :mad:
 
L

lilDeath

Executive Member
Joined
Apr 11, 2006
Messages
6,234
vodacom3g said:
You can't be serious, is the PSB song back? On which number? 155?

Was supposed to be replaced by the BSB :mad:
Click to expand...
BSB???

V3G do you know what the direct upgrade contact number is to find out about contract upgrades for new cell phones?
I think it start with 10***, 5 digit number.
 
P

pre-g-user

Active Member
Joined
Apr 5, 2006
Messages
61
Yes the PSB song is back ... I don't think it ever went anywhere. I still get it each time I call 155 :) eeekk !!!! Come on Voda change that tune ... try DELETE it might just work.
 
V

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
pre-g-user said:
Yes the PSB song is back ... I don't think it ever went anywhere. I still get it each time I call 155 :) eeekk !!!! Come on Voda change that tune ... try DELETE it might just work.
Click to expand...

There's a whole bunch of engines, probably they missed it on one of them. They are looking into it at the moment.

When I call I get the Back Street Boys.
 
R

rehd

Well-Known Member
Joined
Apr 15, 2005
Messages
471
pre-g-user said:
Yes the PSB song is back ... I don't think it ever went anywhere. I still get it each time I call 155 :) eeekk !!!! Come on Voda change that tune ... try DELETE it might just work.
Click to expand...

damn ctrl-alt-del dont work on my damn 2110i.....
 
V

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
Seems like they found the PSB's still lurking in the Call-Back section (how's that for karma!) and hopefully they've now been evicted.

Feedback?
 
S

Skeptik

Banned
Joined
Nov 5, 2005
Messages
6,592
Sounds like changing the caller tunes is a major undertaking. Did they have to employ consultants to get it done?;)
 
MyDraadloos

MyDraadloos

Expert Member
Joined
May 6, 2004
Messages
3,257
vodacom3g said:
Seems like they found the PSB's still lurking in the Call-Back section (how's that for karma!) and hopefully they've now been evicted.

Feedback?
Click to expand...

It is not that I dislike the PSB, but after listening to it for 15 to 20 minutes the song title starts to get a bit insulting.

I am sure Neil Tennant is not loosing any sleep over it.

Guess it would be difficult to keep everyone happy.

If it is gonna be Back Street Boys then I will rather suffer in silence ...... or I will call in the morning when I need a bowel movement.

Drat ! Had to reconnect just to send this .....
 
M

morph

New Member
Joined
Aug 5, 2006
Messages
7
Skeptik said:
Sounds like changing the caller tunes is a major undertaking. Did they have to employ consultants to get it done?;)
Click to expand...

Another "serious commentary on communication affairs" by Skeptik and in line with Skeptik's call that the forum should only tolerate posts that ensure it is taken seriously.
 
S

Skeptik

Banned
Joined
Nov 5, 2005
Messages
6,592
Clearly you didn't spot the ;)
I imagine working for Vodacom doesn't enhance one's sense of humour.

[BTW, we can see through your disguise. It must be very handy speaking your mind using a temporary 5 post ID.]

And since you ask. It was a commentary on communications affairs, though not as serious as most. My point, though somewhat veiled, was that Vodacom gets the very basic, obvious things wrong. In reality, these are very easy to address. It just takes will. If the aim was to replace PSB with something 'fresh' and PSB is still there, then clearly little testing was done. Surely you don't argue that I shouldn't comment about that. This is not the North Korean news station?;)
 
M

morph

New Member
Joined
Aug 5, 2006
Messages
7
Skeptik said:
It was a commentary on communications affairs, though not as serious as most.
Click to expand...

And your commentaries are always serious, not to mention very even-handed as you suggested, to ic, all posts should be.

Going through your posts it's clear you make very sure you comment equally on all service provides, Telkom, MTN, CellC, Virgin, IBurst and Sentech.

You would not want to be accused of being biased and only post negative comments in the forums of the SP's of whom you're not a client?
 
S

Skeptik

Banned
Joined
Nov 5, 2005
Messages
6,592
You're very much off-topic and off-base, not to mention completely wrong. (Please pm me if you wish to continue.)
 
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