1GB Dissapeared

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kamnandi

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Hi There

I advised a friend to go for 8ta's 2gb + 1 promo. After a few days his data was depleted. He told me that although he did some heavy downloads it was nothing close to 2 gb. He then called the customer service and they could not give him a reason why his data was gone. He asked them to send him the stats of his usage.

I had a look at the usage of the stats is did an excel sum ... he was cut off from 8ta on 1Gb.

What can he do to get his 1 GB back that was stolen by 8ta?

Have a look at the Stats and tell me if I am wrong.

http://dl.dropbox.com/u/1592735/0813___148.xlsx
 
Hi Kamnandi!

Please can you email these stats to us and include the 8ta number in question? Dropbox is blocked from our LAN. We would like to assess our logs and provide feedback. We are able to see the break down of usage and if data is missing, we will replace it with pleasure.

Regards,
Social Media Team
 
Hi kamnandi

It seems that your friend's data has expired. He got the bundle on 22/03/2012. This then expired on 31/04/2012 at 23:59. As per the FAQ's here:
How long is the bundle valid for?
The 2GIG + 1GIG Promo bundles will expire at the end of the next calendar month from the date of activation.

We hope all is in order.

Regards,
Social Media Team

Please ignore this post... We have admitted to making an error.
 
Last edited:
Oops!

This is absolutely true... let us check a few other things. Apologies for getting the dates wrong.

Regards,
Social Media Team

quovadis said:
erm isnt the 30/04/2012 still almost three weeks away? :-p
Click to expand...
 
8ta said:
Hi kamnandi

It seems that your friend's data has expired. He got the bundle on 22/03/2012. This then expired on 31/04/2012 at 23:59. As per the FAQ's here:
How long is the bundle valid for?
The 2GIG + 1GIG Promo bundles will expire at the end of the next calendar month from the date of activation.

We hope all is in order.

Regards,
Social Media Team
Click to expand...

Time machine anyone? :p
 
Hi there

We have sent you an email breakdown from the system which shows that 2GBs was used for this number.

Regards,
Social Media Team

kamnandi said:
Done ... thx for the response.
Click to expand...
 
Ok thx, will have to compare your data with the one he has. Will get back to tomorrow.

8ta said:
Hi there

We have sent you an email breakdown from the system which shows that 2GBs was used for this number.

Regards,
Social Media Team
Click to expand...
 
I had a very similar thing when I signed up for the 10gb package. After two weeks my 10gb were gone. I came from a CellC 2gb package which was fine so I found it very strange that 10gb was used in 2 weeks.

I contacted my local 8ta branch and were told that they couldn't give me any usage stats so I didn't have a leg to stand on and wrote it off. After reading this I would appreciate some help looking into this. If I used it fair enough, but if not then there is an issue.
Please 8ta rep can you assist.

Regards
 
I am finding my 60 + 60 gb is also being used up at an astronomical rate. I also came from cell c 2gb which easily lasted me the month with change. Now I have already used 6gb in my first month on 8ta without having done much more than I used to. I am going to install netlimiter to verify that my data isn't being over measured by 8ta
 
getafix33 said:
I had a very similar thing when I signed up for the 10gb package. After two weeks my 10gb were gone. I came from a CellC 2gb package which was fine so I found it very strange that 10gb was used in 2 weeks.

I contacted my local 8ta branch and were told that they couldn't give me any usage stats so I didn't have a leg to stand on and wrote it off. After reading this I would appreciate some help looking into this. If I used it fair enough, but if not then there is an issue.
Please 8ta rep can you assist.

Regards
Click to expand...

Hi getafix33!

Please send us an email with your 8ta, ID and contact numbers and advise which month your are querying so we can provide you with the data you request.

Denyed said:
I am finding my 60 + 60 gb is also being used up at an astronomical rate. I also came from cell c 2gb which easily lasted me the month with change. Now I have already used 6gb in my first month on 8ta without having done much more than I used to. I am going to install netlimiter to verify that my data isn't being over measured by 8ta
Click to expand...

Hi Denyed!

Please provide us with the same information as well as the start and end dates for which you require this information.

Regards,
Social Media Team
 
Hi guys!

Please advise if the information provided via email is ok and in order?

getafix33 - we are still awaiting your email. Please add your alias in the subject heading of your email.

Have a gr8 week!

Regards,
Social Media Team
 
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