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Crazy, why does it happen so quickly as in they suddenly ground the flights etc.?
Blame the government and their continual bailing out of SAA!![]()
Blame the government and their continual bailing out of SAA!![]()
Blame the government and their continual bailing out of SAA!![]()
Remember, if you pay for any goods or services with your credit card, if you do not receive them, either in full or in part, you can apply to the bank that issued your credit card for “chargeback”.
Essentially, your payment is reversed if your application is successful.
So, if you make an internet purchase with your credit card and the item doesn’t arrive, it’s not what you ordered or it’s defective, and the seller won’t refund you, you can apply to your bank for chargeback.
The same applies to any purchase made with your credit card.
But there’s relatively little consumer awareness of chargeback in this country, which is why I keep doing my bit to alert readers to this very useful consumer protection.
It certainly makes having to pay that annual card fee a little more palatable.
Jenny Williams, of Pretoria, wrote to me early last month about her failure to get a refund of her R1 200 ticket from Velvet Sky. I advised her to apply for chargeback from Nedbank, which issued her card, and she recently wrote back with good news.
“The bank has credited me with R1 200, the full amount I paid for that Velvet Sky flight… thank you for your chargeback advice, which has provided such a welcome outcome,” said Williams.
Each bank has varying procedures and timelines for chargeback applications. If at first you encounter a bank staffer who is vague or unhelpful in this regard, insist on speaking to a person in authority in the bank’s disputes department
I wonder how I can get my money back! You think I should just ask the bank to refund my credit card?