240ms ping to EU server (Vox)

[d.casper.b]

So, when will my ping return to normal on PUBG?
Other SA players have normal ping, but I've had 240ms for weeks now with VOX.
Really bummed I moved from VDSL to this unstable nonsense. Definitely considering leaving in the next 3 months once my 12-month period is up, unless things improve.
Anyone else able to chime in here?

 

[websquadza]

What server are you connecting to? Do you have an IP or traceroute?

 

[ThatGuy_ZA]

I just pinged two of the IP's for PUBG EU - London (west 2) from CT. I'm on CISP on Octotel and my results were significantly better than yours.

Pinging 35.176.0.252 with 32 bytes of data:
Reply from 35.176.0.252: bytes=32 time=145ms TTL=241


Pinging 52.56.34.0 with 32 bytes of data:
Reply from 52.56.34.0: bytes=32 time=146ms TTL=241

 

[CrypticZA]

So, when will my ping return to normal on PUBG?
Other SA players have normal ping, but I've had 240ms for weeks now with VOX.
Really bummed I moved from VDSL to this unstable nonsense. Definitely considering leaving in the next 3 months once my 12-month period is up, unless things improve.
Anyone else able to chime in here?

Vox will tell you 240ms is still acceptable and they cannot guarantee international speed or latency. Would not be surprised if they sending you to America first then to London, their routing is horrible of recent months.

 

[zoozi]

Vox will tell you 240ms is still acceptable and they cannot guarantee international speed or latency. Would not be surprised if they sending you to America first then to London, their routing is horrible of recent months.

This is the correct answer, speaking from experience, moved to Cool Ideas (SADV).
Reply from 35.176.0.252: bytes=32 time=144ms TTL=241
Reply from 52.56.34.0: bytes=32 time=144ms TTL=241

 

[CrypticZA]

This is the correct answer, speaking from experience, moved to Cool Ideas (SADV).
Reply from 35.176.0.252: bytes=32 time=144ms TTL=241
Reply from 52.56.34.0: bytes=32 time=144ms TTL=241

I'm with them as well but have friends on Vox complaining all the time about bad routing and all get the response above from support. Their routing is horrible, it use to be pretty good at the start of year but things seem to be going downhill and their attitude is we getting you to the destination.. meanwhile they don't care how they getting you there

 

[d.casper.b]

What server are you connecting to? Do you have an IP or traceroute?

I didn't check, but it's usually a server in France I believe. If I see 240ms I just quit and don't bother.

Vox will tell you 240ms is still acceptable and they cannot guarantee international speed or latency. Would not be surprised if they sending you to America first then to London, their routing is horrible of recent months.

Yip. That's exactly what they'll do.
I usually get ping of 168 - 180 ms (on same server), but that's no more it seems. Checked quickly on another game (CoD: BO2) which no longer has SA servers and my ping is around 178ms (but I've no clue where the servers are).

I guarantee I will leave them in no time. The downhill slope started back some years ago... I believe the one employee of theirs, who even helped out here, moved back to the US (don't recall his name)... and he actually went out of his way to get things working properly I believe. Looks like proper support and actual care ended when he left - obviously just an opinion.

 

[cavedog]

Vox uses EASSy for all EU routing even London.

 

[Bianca99]

Vox will tell you 240ms is still acceptable and they cannot guarantee international speed or latency. Would not be surprised if they sending you to America first then to London, their routing is horrible of recent months.

This is also what they told me when I complained, I canceled with them and moved to Cool Ideas.

 

[Aquila ka Hecate]

Ping on Vox over Vumatel is in single digits for us, Randburg.
Problem appears to be horrible stuff up via Nord VPN at the moment.

 

[MRTOM]

This is why i canceled with Vox because i also game on EU and from January my Ping went from 160ms to 230ms struggled for 5 months with them to fix it but always the same answer its out of our network we cant do anything.If i switch to other ISP account i get 160 ms so good bye Vox.

 

[MRTOM]

This is also what they told me when I complained, I canceled with them and moved to Cool Ideas.

Also moving from Vox to Cool Ideas same problem i even linked them to complaints here on Mybroadband but looks like they like to lose business.

 

[CPTBoy]

That's strange, my pings are stable on Vox to above mentioned address:

PING 35.176.0.252 (35.176.0.252) 56(84) bytes of data.
64 bytes from 35.176.0.252: icmp_seq=1 ttl=235 time=143 ms
64 bytes from 35.176.0.252: icmp_seq=2 ttl=235 time=143 ms
64 bytes from 35.176.0.252: icmp_seq=3 ttl=235 time=143 ms
64 bytes from 35.176.0.252: icmp_seq=4 ttl=235 time=143 ms
64 bytes from 35.176.0.252: icmp_seq=5 ttl=235 time=143 ms
64 bytes from 35.176.0.252: icmp_seq=6 ttl=235 time=143 ms
^C
--- 35.176.0.252 ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 143.119/143.158/143.197/0.031 ms

 

[CrypticZA]

They seem to handle routing very different based on FNO and area, i have a friend who has a decent experience on Octotel his pings are average not great but not horrible, and then friends on Vumatel/Openserve and their routing and pings are way different. A lot of their traffic flows via SACS to America and then through to London or it goes CPT -> JHB -> via east coast then other traffic goes via WACS. It's very strange and inconsistent, its as if they have allocated certain routes to certain IP ranges, and its a gamble whether you get assigned an IP with good routing.