Hi uncle_frank, apologies for the delay, was gathering all the necessary info to ensure an accurate response.
Firstly with regard to upgrading, we only allow cross-product upgrades (different backend infrastructure) to occur on calendar month boundaries to avoid any complications. All VAS services will however remain intact e.g. email accounts, faxmail, Webcall, Wifi minutes etc. though a new ADSL username/password will be issued.
Next with regard to contract term, unfortunately the current business rule for the Uncapped Starter product is a 12 month contract. I am doing some 'hard talking' with our Product dept. to see why this is.
Lastly with regard to the Terms & Conditions, the standard T&Cs are designed to safeguard MWEB against any malicious, unlawful or unforeseen circumstances, and are also aligned to our upstream provider's terms. Under normal circumstances we do not suspend the Uncapped Starter accounts for high usage, however the 10 day rolling threshold throttling will of course apply during business hours (8h00 - 20h00 weekdays).
Finally for clarity, I would like to add that our Uncapped Starter product is based on the Express service, and thus uses satellite bandwidth. To compensate on the 384 product we have upped the 10 day rolling threshold to 7.6GB instead of the normal 5GB.
Also note that while throttling is not applied after hours, the traffic during this period is still counted toward the threshold calculation. If one is to use the product heavily after hours (i.e. on 4Mbps line) the effect will be that you would be almost permanently throttled to 192Kbps on a 384 account during business hours for the month.
Hope this clarifies any questions you have.
MWB.
